Primary Care Centre Assistant/Driver

Shropshire Doctors Co-operative Limited ‘Shropdoc’

The closing date is 29 September 2024

Job summary

Part Time Primary Care Centre Assistant and Driver

12-months fixed term

1 X 15hrs per weekand1 X 20 hours per weekOR1 X 35 hours per week post.

The post/s require working a combination of day, evening and night shifts, with additional hours often available (primarily based at Princess Royal Hospital, Telford with some shifts at Royal Shrewsbury Hospital and across our other bases in Shropshire).

No prior experience is required as full training will be provided, however you will need to be able to demonstrate outstanding interpersonal skills to build relationships with colleagues and patients.

Do you relish the opportunity to become part of a company that makes a difference to your community, or are you looking for a job that offers flexible shifts to work alongside another job you have? Whatever your reason for applying, the team here at Shropdoc want to hear from you!

Our Requirements

Have possessed a full UK driving licence for a minimum of 3 years
Be over 25 years of age for vehicle insurance purposes
Familiar with the use of Sat navigation, with good knowledge of local geography
Confident using Microsoft Office
Excellent communication, interpersonal and teamwork skills
Flexible, reliable, self-motivated, and resourceful

Main duties of the job

You'll be based primarily at Telford Hospital, where you'll greet and welcome patients. However, you'll also drive GPs to home visits in the surrounding areas, within Shropshire.

Your duties will include:

Transporting the Duty GP / Clinicians to all home visits
Checking diagnostic equipment and clinical bags used by GPs is present and in working order
Ensuring surgeries are set up and fully equipped in readiness for patients
Greeting patients attending the Primary Care Centre, acting as a first point of contact
Supporting with administrative tasks, such as handling telephone calls and arranging conference calls, faxing prescriptions and admission letters
Ensuring the Centre and vehicles are kept clean and tidy

How to Apply

For your application to be considered, please submit yourCV and a covering letteroutlining how you meet the requirements of the Job Description and Person Specification for this role tohuman.resources@shropdoc.nhs.uk. For details of the Job Description and Person Specification, please reer to the attachment on the bottom of this page.

Please note that shortlisting of applications and interviews for this role will take place while the advert is live; the advert will close once the successful candidate is found. Candidates are therefore encouraged to submit applications as soon as possible.

About us

Shropdoc is a not-for-profit company established in 1996. We provide 24/7 urgent primary care services for patients across Powys, Shropshire, Telford and Wrekin. This includes out of hours GP services, care coordination, single point of access in Shropshire, and an oncology advice line. Our Primary Care Centres offer support to patients who have pre-booked appointment times to avoid unnecessary waiting, and are mostly located within hospitals around the Shropshire, Telford and Wrekin, and Powys areas.

The Package

The available posts are either 1x15 hours per week and 1x20 hours per week OR 1x35 hours per week (dependent on position applied for), on a relief basis with additional hours often available. Shifts will be across days, evenings and nights

Flexibility is available with hours worked, and shift patterns are provided with a minimum of 6 weeks in advance, although some flexibility will also be required to meet the demands of the role
Base rate of pay is £11.56 ph, uplifted to 30% when working shifts between 8pm and 6am on weekdays and Saturday shifts, as well as a 60% uplift on Sundays and Bank Holidays
25 days annual leave plus bank holidays, rising to 27 days after 5 years service, and 29 days after 10 years, pro rata
NHS pension
Paycare healthcare benefits for all staff and dependants
Access to national discounts (Blue Light Card and Health Service Discounts)
Comprehensive training and career development opportunities
Uniform
Company sick pay
Cycle to work scheme

Date posted

12 September 2024

Pay scheme

Other

Salary

£11.56 to £18.50 an hour

Contract

Fixed term

Duration

12 months

Working pattern

Part-time

Reference number

E0081-24-0040

Job locations

Unit A

3 Longbow Close

Shrewsbury

Shropshire

SY1 3GZ

Job description

Job responsibilities

1. Job Purpose

To support the clinician in ensuring that the patient pathway is completed within laid down timescale in accordance with policy, procedure and working instruction.

The post holder will be responsible for supporting the continuing provision of first-class care for all our patients through ensuring reception, administrative and driving duties are undertaken efficiently and effectively.

2. Job Summary

To act as receptionist at the base, managing patient appointments, supporting clinicians with administrative tasks, and supporting and managing patients through their experience with Shropdoc

To liaise with despatch and your clinician to ensure that base appointments and home visits are completed in a timely fashion

To drive the Shropdoc vehicle to home visits in a safe and competent manner

To ensure that all kit is checked and available for both home and base appointments

To ensure that vehicles are checked prior to any visits so that they are safe and roadworthy

3. Duties and Responsibilities - BASE

3.01 To ensure that the base is set up and ready for patients at the beginning of the shift. All computers to be logged in and all essential kits ready and available.

3.02 To ensure that base email account is checked and anything relevant is actioned, all phone lines are connected, and printers are operational.

3.03 All clinical kit is checked in conjunction with the Kit Checking and Sealing Process

3.04 To appropriately record all drug and sundry usage across the shift using the relevant stock control method and in conjunction with Medicines Management Policy

3.05 To support your clinician with administrative tasks, such as scanning paperwork, emailing information or making phone calls

3.06 To be responsible for greeting patients at bases and promptly recording their arrival on clinical software and ensure that should a patient not attend that it is promptly reported to despatch

3.07 To ensure that all infection control procedures are stringently followed in line with relevant policy and maintain a continuously clean and tidy environment

3.08 To carry out basic first response and fault-finding following failure of systems/technical equipment

3.09 To provide clear and specific details to despatch when reporting issues that require further investigation

3.10 To log any incidents that occur on shift via Radar (for example, health and safety incidents, safe-guarding concerns etc.)

3.11 To advise clinicians of any drug or sundry shortages

3.12 To witness the removal and re-stock of controlled drugs and sign your agreement

3.13 To check the presence and function of all diagnostic equipment, replacing batteries or reporting any faulty items

3.14 To keep despatch appraised of clinical workload and any delay in seeing patients

3.15 To always maintain security of the base, including ensuring that the drugs cupboard remains locked, and that no patient identifiable data is accessible

3.16 To follow the process for patients without appointments should people unexpectedly turn up at base looking for clinical support

3.17 To ensure prescriptions are in printers when the doctor is seeing patients but stored in drugs cupboard when on home visit or base is closed

4. Duties and Responsibilities HOME VISIT

4.01 To ensure that the clinician is always transported to home visits safely and with all clinical kit available

4.02 To maintain contact with despatch throughout home visits, informing them of any delays/detours and always ensuring they are contacted before returning to base

4.03 Comprehensively complete vehicle checks as per the Driver and Vehicle Policy and the Vehicle and Kit Log before driving anywhere on shift

4.04 Ensure full clinical kit is available on all home visits and that it is regularly checked and restocked in accordance with procedure

4.05 To always use the TomTom satnav in the vehicle, even on short, local journeys

4.06 Support clinician in locating the front door of properties and assist with carrying of kit

4.07 Report all arrival and departure times using the working times function of the TomTom

4.08 Provide an escort into the patients home at the request of the clinician if you feel safe and comfortable doing so. Never witness a consultation, remain in the hall/by front door and be available as required

4.09 Record all drugs/sundries dispensed out of the vehicles using relevant stock control recording method and restock as required

4.10 Record details of home visits on Vehicle and Kit log

4.11 Maintain security of vehicle at all times

4.12 To always abide by the rules of the Highway Code and the Driver and Vehicle Policy

4.13 To ensure Toughbooks are charged and switched on and that you are aware of how to resolve basic faults

5. Duties and Responsibilities ALL TIMES

5.01 Ensure that the lone worker devices are switched on and accessible both whilst on base and in the car.

5.02 Ensure that you know what to do in the event of systems going down and how to revert to fail over/contingency measures

5.03 Be responsive in the case of a clinical emergency and support your clinician appropriately

5.04 Ensure all E-learning training is up to date and complete and attend any statutory and mandatory training as requested

5.05 To maintain a constant interest in matters relating to Health and Safety and to escalate any concerns

5.06 To actively participate in the training and mentoring of any new members of staff

5.07 To attend base meetings or other scheduled operational training when requested

5.08 To undertake any other duties of a similar nature consistent with the responsibilities of the post

5.09 To have good understanding of Shropdoc policy and procedures, in particular those pertaining to your role

5.10 To maintain regular and consistent attendance at work, be punctual and ensure that you wear Shropdoc uniform while on shift

5.11 Ensure good communication skills are used with patients, members of the public and health care professionals and that complaints, compliments or concerns are responded to appropriately.