Job summary
We are hoping to recruit to our team an enthusiastic motivated person who is keen to work to a high professional standard providing excellent patient care, whilst maintaining strict patient confidentiality.
Main duties of the job
- Answering telephone calls from patients - Booking GP / Nurse appointments, dealing with patient queries and liaising with outside agencies such as district nurses and hospital colleagues
- Reception Duties - Checking patients in for appointments, booking follow up appointments and dealing with patient queries.
- Administrative tasks
About us
Blackford House Medical Centre is a busy friendly Practice
with 30 staff members and a patient list of 8,000. Serving the communities of
Hollins, Whitefield and some areas of Prestwich. The Practice is committed to
high standards of patient care.
We are a GP training Practice.
We are committed as a Practice to providing our patients
with a high standard of care.
Job description
Job responsibilities
We are hoping to recruit to our team an enthusiastic motivated person who is keen to work to a high professional standard providing excellent patient care, whilst maintaining strict patient confidentiality. The ability to listen to have empathy and kindness towards patients and colleagues alike is essential. To be able to work quickly and efficiently in a busy reception environment. Willingness to train and develop essential together with a flexible approach to daily work load. Working as part of a team as well as working on individual tasks and responsibilities is essential.
Experience preferred although relevant experience in an allied or customer service role desirable.
Job description
Job responsibilities
We are hoping to recruit to our team an enthusiastic motivated person who is keen to work to a high professional standard providing excellent patient care, whilst maintaining strict patient confidentiality. The ability to listen to have empathy and kindness towards patients and colleagues alike is essential. To be able to work quickly and efficiently in a busy reception environment. Willingness to train and develop essential together with a flexible approach to daily work load. Working as part of a team as well as working on individual tasks and responsibilities is essential.
Experience preferred although relevant experience in an allied or customer service role desirable.
Person Specification
Skill Mix
Essential
- - Excellent keyboard and IT skills
- - Microsoft Word, Excel and Outlook
- - Excellent written and verbal communication skills
- - Good organisational skills
- - To be able to work within strict codes of confidentiality and guidelines
- - Ability to communicate well both on the telephone and face to face with patients and members of the public
Desirable
- - Previous experience using EMIS system
- - Previous experience of working in a GP environment
- - Excellent IT skills
Person Specification
Skill Mix
Essential
- - Excellent keyboard and IT skills
- - Microsoft Word, Excel and Outlook
- - Excellent written and verbal communication skills
- - Good organisational skills
- - To be able to work within strict codes of confidentiality and guidelines
- - Ability to communicate well both on the telephone and face to face with patients and members of the public
Desirable
- - Previous experience using EMIS system
- - Previous experience of working in a GP environment
- - Excellent IT skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.