Job summary
The SS9-North Primary Care Network (PCN) Care Coordinator will
play a key role in supporting the efficient operation of PCN services and
improving patient care delivery. This position involves coordinating clinical
rotas, maintaining accurate records and systems, supporting multidisciplinary
teams, and facilitating communication between PCN practices, community
services, and partner organisations.
The Care Coordinator will ensure that clinical and
administrative processes run smoothly, contributing to the effective delivery
of Enhanced Access and other Local / Directed Enhanced Services (LES/DES)
Projects, Integrated Neighbourhood Teams (INT) collaboration, and general
operational support for the PCN.
Main duties of the job
The Care Coordinator will play a key role in supporting the Primary Care Network (PCN) Management Team in the delivery of efficient, effective, and high-quality services across the network. This role will provide vital operational, digital, and administrative support, helping to ensure the smooth running of PCN projects, programmes, and day-to-day activities.
The postholder will work closely with PCN leadership, practice teams, and external partners to coordinate activities, track progress, and maintain clear communication across the network. They will also contribute to the implementation of digital tools and data systems that support improved patient care, workforce efficiency, and service delivery.
About us
Welcome to SS9-North Primary Care Network, proudly based in the vibrant coastal town of Leigh-on-Sea. As a collaborative of progressive GP practices, we are committed to reshaping the future of primary care through innovation, compassion, and community connection. At the heart of our approach is a deep focus on holistic,patient-centred care, where we consider the whole person not just their symptoms. We believe that high-quality healthcare starts with relationships, and our diverse, multidisciplinary team works closely to deliver personalised support that truly makes a difference.
We pride ourselves on beingforward-thinking innovators, actively embracing digital tools and data-driven approaches to enhance access, efficiency, and outcomes. From remote monitoring to proactive population health strategies, were transforming how care is delivered keeping health in the home and reducing unnecessary hospital visits. SS9-North PCN is a place where passionate professionals come together to shape a healthier future for our community. If you're driven by purpose and excited by the possibilities of modern primary care, you'll find a welcoming and ambitious team here.
Job description
Job responsibilities
Operational and Administrative Support
- Coordinate and maintain PCN staff rotas, including weekend and service-specific schedules.
- Manage updates and allocation of staff shifts in collaboration with clinicians and managers.
- Maintain oversight of daily operations, providing responsive support to staff and resolving queries promptly.
- Record, distribute, and follow up on meeting minutes, ensuring key actions are completed.
- Oversee ordering of clinical equipment and consumables for PCN services (e.g. minor ops, phlebotomy).
- Support compliance with policies and procedures through regular review and updates.
Service Coordination and Liaison
- Liaise with Integrated Neighbourhood Teams (INT) to oversee shared rotas and service provision.
- Support communication between the PCN and partner organisations to ensure seamless patient care pathways.
- Coordinate submissions and reporting for PCN requirements, such as NWRS (National Workforce Reporting System) and other statutory returns.
- Assist with monitoring and delivery of LES and DES requirements.
Governance and Policy Monitoring
- Maintain and update PCN policies and procedures in collaboration with the management team.
- Ensure that relevant documents are reviewed regularly and meet compliance standards.
- Contribute to audits and reporting as required to support PCN quality improvement and assurance.
Team Support and Communication
- Provide day-to-day administrative and operational support to PCN staff and clinicians.
- Facilitate effective communication across the team, ensuring key information is shared appropriately.
- Participate in team meetings, contributing to the development and improvement of PCN processes.
Job description
Job responsibilities
Operational and Administrative Support
- Coordinate and maintain PCN staff rotas, including weekend and service-specific schedules.
- Manage updates and allocation of staff shifts in collaboration with clinicians and managers.
- Maintain oversight of daily operations, providing responsive support to staff and resolving queries promptly.
- Record, distribute, and follow up on meeting minutes, ensuring key actions are completed.
- Oversee ordering of clinical equipment and consumables for PCN services (e.g. minor ops, phlebotomy).
- Support compliance with policies and procedures through regular review and updates.
Service Coordination and Liaison
- Liaise with Integrated Neighbourhood Teams (INT) to oversee shared rotas and service provision.
- Support communication between the PCN and partner organisations to ensure seamless patient care pathways.
- Coordinate submissions and reporting for PCN requirements, such as NWRS (National Workforce Reporting System) and other statutory returns.
- Assist with monitoring and delivery of LES and DES requirements.
Governance and Policy Monitoring
- Maintain and update PCN policies and procedures in collaboration with the management team.
- Ensure that relevant documents are reviewed regularly and meet compliance standards.
- Contribute to audits and reporting as required to support PCN quality improvement and assurance.
Team Support and Communication
- Provide day-to-day administrative and operational support to PCN staff and clinicians.
- Facilitate effective communication across the team, ensuring key information is shared appropriately.
- Participate in team meetings, contributing to the development and improvement of PCN processes.
Person Specification
Qualifications
Essential
- - Educated to GCSE level (or equivalent) including English and Maths.
- - Evidence of continuous professional development relevant to administrative or coordination roles.
Desirable
- - NVQ Level 3 or equivalent qualification in Business Administration, Health and Social Care, or related field.
- - Training in data protection, confidentiality, or information governance.
- - Knowledge of NHS or Primary Care administrative systems.
Experience
Essential
- - Experience in an administrative or coordination role within a busy environment.
- - Experience managing or supporting staff rotas, schedules, or workforce liaison / communication.
- - Experience producing accurate records, reports, and documentation.
- - Demonstrated ability to support senior staff and work collaboratively across teams.
Desirable
- Previous experience in a Primary Care Network, GP practice, or NHS setting.
- - Experience with workforce returns such as NWRS or PCN reporting requirements.
- - Experience supporting delivery of Enhanced or Directed Enhanced Services (DES/LES).
Personal Attributes
Essential
- - Professional, approachable, and reliable.
- - Proactive and solution-focused attitude.
- - Flexible and adaptable to change.
- - Committed to teamwork and collaborative working.
- - Respectful, empathetic, and patient-centred approach.
Desirable
- - Enthusiasm for developing and improving PCN services.
- - Willingness to undertake additional training and responsibilities as required.
System Experience
Essential
- Good knowledge of general practice systems
Desirable
- Knowledge and experience in using TPP SystmOne
Person Specification
Qualifications
Essential
- - Educated to GCSE level (or equivalent) including English and Maths.
- - Evidence of continuous professional development relevant to administrative or coordination roles.
Desirable
- - NVQ Level 3 or equivalent qualification in Business Administration, Health and Social Care, or related field.
- - Training in data protection, confidentiality, or information governance.
- - Knowledge of NHS or Primary Care administrative systems.
Experience
Essential
- - Experience in an administrative or coordination role within a busy environment.
- - Experience managing or supporting staff rotas, schedules, or workforce liaison / communication.
- - Experience producing accurate records, reports, and documentation.
- - Demonstrated ability to support senior staff and work collaboratively across teams.
Desirable
- Previous experience in a Primary Care Network, GP practice, or NHS setting.
- - Experience with workforce returns such as NWRS or PCN reporting requirements.
- - Experience supporting delivery of Enhanced or Directed Enhanced Services (DES/LES).
Personal Attributes
Essential
- - Professional, approachable, and reliable.
- - Proactive and solution-focused attitude.
- - Flexible and adaptable to change.
- - Committed to teamwork and collaborative working.
- - Respectful, empathetic, and patient-centred approach.
Desirable
- - Enthusiasm for developing and improving PCN services.
- - Willingness to undertake additional training and responsibilities as required.
System Experience
Essential
- Good knowledge of general practice systems
Desirable
- Knowledge and experience in using TPP SystmOne
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
