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Harlow South PCN

Care-Coordinator

The closing date is 05 May 2026

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Job summary

Harlow South PCN is looking for an innovative and highly motivated person to join its team as a Care Coordinator.

Care Coordinators play a key role within a PCN to support patients to access the care and services they need. As part of the PCN team, Care Coordinators support proactive healthcare by contacting patients and helping them to engage with important preventative services such as cancer screening programmes, immunisations and chronic disease monitoring. Providing coordination and navigation of care and support across health and care services. Care Coordinators also support patients to become more digitally enabled.

Main duties of the job

  • Proactively identify and work with a cohort of patients to support their personalised care requirements
  • Provide coordination and navigation support using digital tools to help patients access appropriate services
  • Develop and maintain personalized care and support plans based on an individuals needs and what matters to them.
  • Promote preventative heath care and continuity of care.
  • Act as a key point of contact for Safeguarding and follow up on related actions.
  • Provide support and guidance to patients, families, and carers, ensuring a patient-focused approach.
  • Work collaboratively with internal teams and external services to maintain efficient care delivery.
  • Plan and prioritise own workload, using initiative while contributing effectively to the team.
  • Maintain strong IT skills, including Microsoft Office, Outlook, and Excel, to manage administrative tasks.

About us

Harlow South PCN works for Lister Medical Centre , Hamilton Practice and The Ross Practice. Serving a population of over 40,000 patients. Delivering services on behalf of practices and running enhanced access. Harlow South PCN is based at Lister House Medical Centre.

Details

Date posted

14 April 2026

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

W0045-26-0005

Job locations

Lister House Health Centre - Unit 4

2 Abercrombie Way

Harlow

Essex

CM18 6YJ


Job description

Job responsibilities

  • To record patient interventions on relevant electronic database systems (e.g. System One).
  • To be customer (patient, carer, GP) focused when representing the service.
  • To work collaboratively with other teams and services to maintain an effective and efficient service.
  • To offer appropriate support and guidance to patients and their families/carers.
  • To plan / organise work using own initiative, whilst being able to work as a valuable member of a team.
  • To have excellent IT skills, to include Microsoft Office, Outlook and Excel.
  • Excellent customer service skills and the ability to put the needs of patients first.
  • Computer literacy, including a working knowledge of relevant programs, such as Word and Excel.
  • The ability to function well in a team to provide effective administrative support.
  • Excellent organisational skills to ensure that an office runs smoothly.
  • Ability to maintain strict confidentiality and deal with the public in a sensitive way.
  • Good spelling and grammar for typing clinical and administrative letters and other correspondence.
  • Knowledge of medical terminology to accurately type out medical reports and other documents

Job description

Job responsibilities

  • To record patient interventions on relevant electronic database systems (e.g. System One).
  • To be customer (patient, carer, GP) focused when representing the service.
  • To work collaboratively with other teams and services to maintain an effective and efficient service.
  • To offer appropriate support and guidance to patients and their families/carers.
  • To plan / organise work using own initiative, whilst being able to work as a valuable member of a team.
  • To have excellent IT skills, to include Microsoft Office, Outlook and Excel.
  • Excellent customer service skills and the ability to put the needs of patients first.
  • Computer literacy, including a working knowledge of relevant programs, such as Word and Excel.
  • The ability to function well in a team to provide effective administrative support.
  • Excellent organisational skills to ensure that an office runs smoothly.
  • Ability to maintain strict confidentiality and deal with the public in a sensitive way.
  • Good spelling and grammar for typing clinical and administrative letters and other correspondence.
  • Knowledge of medical terminology to accurately type out medical reports and other documents

Person Specification

Qualifications

Essential

  • GCSE grade A to C in English and Maths
  • Candidates must be able to work cohesively as part of a team
  • The ideal candidate must be confident, a quick learner, possess excellent communication and organisational skills, have a polite telephone manner along with the ability to deal with sensitive / confidential issues appropriately whilst remaining calm under pressure.

Desirable

  • Previous experience working in a medical environment

Experience

Essential

  • Experience of working with multi-disciplinary team environments
  • Candidates must be able to work cohesively as apart of a team and be capable of working in a fast paced environment.

Desirable

  • Previous experience working in a medical environment
  • Previous experience working a GP practice
  • SysmOne Experience
Person Specification

Qualifications

Essential

  • GCSE grade A to C in English and Maths
  • Candidates must be able to work cohesively as part of a team
  • The ideal candidate must be confident, a quick learner, possess excellent communication and organisational skills, have a polite telephone manner along with the ability to deal with sensitive / confidential issues appropriately whilst remaining calm under pressure.

Desirable

  • Previous experience working in a medical environment

Experience

Essential

  • Experience of working with multi-disciplinary team environments
  • Candidates must be able to work cohesively as apart of a team and be capable of working in a fast paced environment.

Desirable

  • Previous experience working in a medical environment
  • Previous experience working a GP practice
  • SysmOne Experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Harlow South PCN

Address

Lister House Health Centre - Unit 4

2 Abercrombie Way

Harlow

Essex

CM18 6YJ


Employer's website

https://practice365.co.uk/f81027/practice-information/harlow-south-pcn/ (Opens in a new tab)

Employer details

Employer name

Harlow South PCN

Address

Lister House Health Centre - Unit 4

2 Abercrombie Way

Harlow

Essex

CM18 6YJ


Employer's website

https://practice365.co.uk/f81027/practice-information/harlow-south-pcn/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Operations Lead

Prathibha Stanley

Prathibha.stanley@nhs.net

01279351765

Details

Date posted

14 April 2026

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

W0045-26-0005

Job locations

Lister House Health Centre - Unit 4

2 Abercrombie Way

Harlow

Essex

CM18 6YJ


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