Job summary
Apollo PCN, based in North Warwickshire, is looking for an
enthusiastic and proactive Care Coordinator to join their patient focused,
forward thinking team. The successful
candidate will work alongside our clinical and non-clinical teams to offer a
friendly, caring and supportive experience for patients.
You will be expected to work with several practices and
will report to the Clinical Director.
We would also consider less than full time working
Main duties of the job
Patient focus and support is key to this job role, to
provide time and expertise to help guide patients through the healthcare and
social care system, to make connections with services and teams, giving
opportunity to the patient to be heard and understood, whilst also advocating
for them, helping individuals understand their rights and options.
Patient assessment and identifying specific needs is core to
this role, working closely with primary care teams as well as community
organisations and other healthcare professionals. Excellent communications skills are paramount
with patients, families and healthcare professionals to enhance engagement and
quality of life and wellbeing.
Participate in PCN projects for long term conditions, frailty and others.
There may be specific project work to support our Practices
contractual obligations.
Holding care coordinator phone and taking patient queries.
Demonstrate a flexible attitude and be prepared to carry out
other duties as may be reasonably required from time to time within the general
character of the post or the level of responsibility of the role, ensuring that
work is delivered in a timely and effective manner;
Identify opportunities and gaps in the service and provide
feedback to continually improve the service and contribute to business
planning;
About us
Apollo Warwickshire North Primary Care Network (PCN) is a
dynamic and forward-thinking collaboration of five trusted local GP
practices:Hazelwood Group Practice,Hartshill Health
Centre,Rugby Road Surgery,Woodlands Surgery,
andStockingford Medical Centre. Together, we work seamlessly to
provide high-quality, proactive healthcare to our diverse patient population.
Our ambitious team of clinicians is committed to delivering
exceptional, patient-centered care, always striving to meet the needs of our
patients and improve their health outcomes. We take pride in our innovative
approach to healthcare, and ourFrailty Hub Modelis at the
heart of this. This unique service involves a multidisciplinary team of
clinicians who work together to provide tailored, preventative care for
patients, focusing on reducing hospital admissions and improving overall
quality of life for those with frailty and complex health needs.
At Apollo, we foster a strong work ethic and a healthy,
supportive atmosphere within our teams. We believe in a collaborative
environment where everyone's contributions are valued, and all staff are
encouraged to develop and grow in their roles.
Job description
Job responsibilities
Job Summary
Apollo PCN, based in North Warwickshire, is looking for an
enthusiastic and proactive Care Coordinator to join their patient focused,
forward thinking team. The successful
candidate will work alongside our clinical and non-clinical teams to offer a
friendly, caring and supportive experience for patients.
You will be expected to work with up to five practices and
will report to the Clinical Director.
Supporting projects, managing care coordinator phone, managing patient queries.
Work Location
Mainly based at Hartshill Health Centre, but some travel
expected to other Practices within the Nuneaton and Coleshill areas.
Main Duties
Patient focus and support is key to this job role, to
provide time and expertise to help guide patients through the healthcare and
social care system, to make connections with services and teams, giving
opportunity to the patient to be heard and understood, whilst also advocating
for them, helping individuals understand their rights and options.
Patient assessment and identifying specific needs is core to
this role, working closely with primary care teams as well as community
organisations and other healthcare professionals. Excellent communications skills are paramount
with patients, families and healthcare professionals to enhance engagement and
quality of life and wellbeing.
There may be specific project work to support our Practices
contractual obligations.
Demonstrate a flexible attitude and be prepared to carry out
other duties as may be reasonably required from time to time within the general
character of the post or the level of responsibility of the role, ensuring that
work is delivered in a timely and effective manner;
Identify opportunities and gaps in the service and provide
feedback to continually improve the service and contribute to business
planning;
Person Specification
Essential
EMIS Knowledge
Commitment to patient focused care
Professionalism and dedicated to personal development
NVQ Level 2
or 3 in Health and Social Care or equivalent.
Experience
Essential
Experience in supporting individuals, their families and
carers
Good IT understanding, using IT systems and packages including EMIS
Excellent communication and record keeping skills
Good understanding and respect of individual lifestyles and
diverse backgrounds.
Excellent time keeping skills and ability to prioritise and
complete tasks.
Works well under pressure
Good team relationships
Desirable
Experience in collecting data and EMIS searches
Good understanding of policies, procedures such as
confidentiality, safeguarding, information governance and health and safety.
DBS
It will be necessary for a submission for Disclose to be
made to the Disclosure and Barring Service (DBS) to check for any previous
criminal convictions.
UK Registration
Applicants must have a current UK professional Registration.
Job description
Job responsibilities
Job Summary
Apollo PCN, based in North Warwickshire, is looking for an
enthusiastic and proactive Care Coordinator to join their patient focused,
forward thinking team. The successful
candidate will work alongside our clinical and non-clinical teams to offer a
friendly, caring and supportive experience for patients.
You will be expected to work with up to five practices and
will report to the Clinical Director.
Supporting projects, managing care coordinator phone, managing patient queries.
Work Location
Mainly based at Hartshill Health Centre, but some travel
expected to other Practices within the Nuneaton and Coleshill areas.
Main Duties
Patient focus and support is key to this job role, to
provide time and expertise to help guide patients through the healthcare and
social care system, to make connections with services and teams, giving
opportunity to the patient to be heard and understood, whilst also advocating
for them, helping individuals understand their rights and options.
Patient assessment and identifying specific needs is core to
this role, working closely with primary care teams as well as community
organisations and other healthcare professionals. Excellent communications skills are paramount
with patients, families and healthcare professionals to enhance engagement and
quality of life and wellbeing.
There may be specific project work to support our Practices
contractual obligations.
Demonstrate a flexible attitude and be prepared to carry out
other duties as may be reasonably required from time to time within the general
character of the post or the level of responsibility of the role, ensuring that
work is delivered in a timely and effective manner;
Identify opportunities and gaps in the service and provide
feedback to continually improve the service and contribute to business
planning;
Person Specification
Essential
EMIS Knowledge
Commitment to patient focused care
Professionalism and dedicated to personal development
NVQ Level 2
or 3 in Health and Social Care or equivalent.
Experience
Essential
Experience in supporting individuals, their families and
carers
Good IT understanding, using IT systems and packages including EMIS
Excellent communication and record keeping skills
Good understanding and respect of individual lifestyles and
diverse backgrounds.
Excellent time keeping skills and ability to prioritise and
complete tasks.
Works well under pressure
Good team relationships
Desirable
Experience in collecting data and EMIS searches
Good understanding of policies, procedures such as
confidentiality, safeguarding, information governance and health and safety.
DBS
It will be necessary for a submission for Disclose to be
made to the Disclosure and Barring Service (DBS) to check for any previous
criminal convictions.
UK Registration
Applicants must have a current UK professional Registration.
Person Specification
Qualifications
Essential
- Essential
- EMIS knowledge
- Commitment to patient focused care
- Professionalism and dedicated to personal development
- NVQ Level 2 or 3 in Health and Social Care or equivalent.
- Proficient in Microsoft office
- Experience
- Essential
- Experience in supporting individuals, their families and carers
- Good IT understanding, using IT systems and packages
- Excellent communication and record keeping skills
- Good understanding and respect of individual lifestyles and diverse backgrounds.
- Excellent time keeping skills and ability to prioritise and complete tasks.
- Works well under pressure
- Good team relationships
Desirable
- Desirable
- General practice or PCN experience
- Experience in collecting data
- Good understanding of policies, procedures such as confidentiality, safeguarding, information governance and health and safety.
Person Specification
Qualifications
Essential
- Essential
- EMIS knowledge
- Commitment to patient focused care
- Professionalism and dedicated to personal development
- NVQ Level 2 or 3 in Health and Social Care or equivalent.
- Proficient in Microsoft office
- Experience
- Essential
- Experience in supporting individuals, their families and carers
- Good IT understanding, using IT systems and packages
- Excellent communication and record keeping skills
- Good understanding and respect of individual lifestyles and diverse backgrounds.
- Excellent time keeping skills and ability to prioritise and complete tasks.
- Works well under pressure
- Good team relationships
Desirable
- Desirable
- General practice or PCN experience
- Experience in collecting data
- Good understanding of policies, procedures such as confidentiality, safeguarding, information governance and health and safety.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).