PCN Administrator

Job description

Job responsibilities

An exciting opportunity has arisen within SWAN Primary Care Network (PCN) to recruit a PCN Administrator. We are looking for a motivated, ambitious individual who will support the delivery of SWAN PCNs vision and contractual requirements and play a pivotal role in the delivery of high-quality healthcare within SWAN PCN.

The Primary Care Network (PCN) administrator will play a key role in the day-to-day operations of the PCN and will work closely with the, PCN Manager and other PCN Team members as well as the individual practices within the network.

Job responsibilities

• Answering inbound telephone calls and professionally handling their enquiries, taking accurate messages, and redirecting through to the necessary staff member.
• Meet and greet patients, staff, and other visitors in a polite and professional manner.
• Monitor daily emails, correspondence and patient administration and deal with any queries/actions in a professional manner.
• Booking and cancelling appointments for patients as well referring patients to internal and external services following the PCN processes and policies.
• Open and distribute incoming mail.
• Support the management of practice websites / social media updates.
• Updating and sharing the PCN Newsletter and communications with the support of the PCN Management team.
• Monitoring PCN equipment and stock levels, anticipating needed supplies; placing orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs.
• Provide general admin support to the PCN Teams & practices and any other admin related work as provided by the PCN Manager and PCN Teams.
• Support the monitoring of mandatory training of PCN staff members.
• Offer administrative support to our care home team.

Health and Safety

The post holder must be aware of the responsibilities placed on them under the health, safety and security as defined in the PCN Health & Safety Policy to include:

Using personal security systems within the workplace according to PCN guidelines, Identifying risks involved in work activities and undertaking such activities in a way that manages those risks. Making effective use of training to update knowledge and skills using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazard. Reporting potential risks identified.

Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this Job Description, the post holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential and information gained must not be communicated to other persons, except in the recognised course of duty. Unauthorised disclosure of confidential information will result in disciplinary action and may lead to dismissal.

Equality and Diversity

The post holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that is welcoming to and of the individual, is non-judgmental and recognises the importance of peoples circumstances, feelings, priorities and rights, interpreting them in a way that is consistent with PCN procedures and policies and current legalisation; Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.

Flexibility

This role profile is intended to provide a broad outline of the main responsibilities only. The post holder will be expected to be flexible in relation to duties undertaken and location of work where required by the PCN.

This list of duties is not intended to be exhaustive but indicates the main areas of work and may be subject to change after consultation with the post-holder to meet the changing needs of the PCN.

Disclosure and Barring Service Check - This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Person Specification

Judgement and Decision Making

Essential

• Comfortable working to agreed objectives/duties
• Ability to work without direct supervision

Qualifications

Essential

• Educated to GCSE level standard including pass at English and
• mathematics
• Good General Secondary Education

Flexibility

Essential

• Flexible approach to undertaking a wide variety of tasks
• Flexible with regard to working hours, e.g. holiday and sickness cover
• Interested in learning new skills/taking on new challenges

Desirable

• Able to undertake training outside of standard working hours if required

Skills

Essential

• Well organised with the ability to multi-task and work as part of a team
• Willingness to adapt to change and pick up new skills
• Ability to develop good working relationships with colleagues and CCG
• Good written communication skills
• Good verbal communication skills ability to deal with people in person
• and on the telephone within a diverse community
• Good IT Skills in Microsoft Office: Word, Excel, Outlook, Internet
• Ability to solve basic IT issues

Desirable

• Experience of a clinical computer system
• Experience of use of the clinical system - SystmOne

Appearance and Social Skills

Essential

• Dress smart and appropriate
• Speech clear and articulate
• Manner pleasant and professional
• Confident personality
• Motivated and enthusiastic
• Flexible/friendly personality
• Strong appreciation of customer service skills
• Team player

Experience

Essential

• Experience of working as part of a team

Desirable

• At least one years experience of administrative duties in the role of
• secretarial or personal assistant
• Minimum of 6 months working directly with members of the public
• Minimum of 6 months working directly with members of the public in an
• NHS environment

Knowlege

Essential

• Understanding the necessity for confidentiality
• Understanding of personal responsibility regarding Health and Safety

Desirable

• Understanding of General Practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

SWAN Primary Care Limited

Address

Chandler House Top Floor

Poolstock Lane

Wigan

Greater Manchester

WN3 5HL