PCN Health Care Support Worker

Job description

Job responsibilities

Mosaic Primary Care Network

Job Description

JOB TITLE

Health Care Support Worker (also known as a Healthcare Assistant)

Full Time-37.5 hrs per week

RESPONSIBLE TO

Clinical Director

ACCOUNTABLE TO

PCN Board

SALARY

£25,350 this may increase, depending on NHS notifications expected in August.

About Us

Mosaic Primary Care Network consists of 3 practices (Crown Heights Medical Centre, Odiham & Old Basing Health Centres and Bramblys Grange Medical Practice) located in or near Basingstoke. We have a combined patient population of circa 60,000 patients.

The PCN is a registered learning environment, so all our ARRS staff are supported by an EELS lead to ensure we meet the aspirations of both the team member and the surgeries.

Essential Information

• You will need to work from both Odiham and Old Basing Health Centres

• You must have completed the care certificate or equivalent

• You will need to hold a full driving license and have access to your own transport

Job Overview

We are seeking a compassionate and proactive Healthcare Assistant (HCA) to join our friendly General Practice team. The HCA will support the clinical team in delivering high-quality care to patients, performing a variety of duties including clinical procedures, administrative tasks, and assisting with health promotion and chronic disease management

Key Responsibilities:

Clinical Duties:

Perform routine clinical tasks under supervision such as:

• Phlebotomy (blood taking)

• Blood pressure monitoring

• ECG recording

• Urinalysis

• Height, weight, and BMI measurements

• NHS Health Checks

• Wound care and dressings (if trained)

• Flu and covid vaccinations (once trained)

• Assist GPs and nurses during minor procedures or womens health clinics

• Support chronic disease monitoring (e.g. diabetes, asthma) in collaboration with nursing staff

• Liaise with wider MDT for continuity of patient care

• Support continuity of care and patient safety initiatives

• Support health promotion and prevention activities including smoking cessation, weight management and lifestyle interventions

• Tasks will be completed under the supervision of a registered clinician while developing competencies in primary care.

Administrative Duties:

• Record clinical observations accurately in patient records (EMIS)

• Ensure medical equipment is clean and stocked

• Assist with stock control and ordering of clinical supplies

• Support data collection for audits and quality initiatives (e.g., QOF, PCN DES)

• Manage waiting list recall ie, Spirometry, coils, implants, dopplers

Patient Interaction:

• Welcome and reassure patients in a professional and caring manner

• Promote health education and healthy lifestyle advice as directed

• Ensure patient confidentiality is maintained at all times

Qualifications and Experience:

Essential:

• Has completed the Care Certificate or equivalent qualification

• Is working at Support Worker Level Practice as described in the Primary Care and General Practice Nursing Career and Core Capabilities Framework

• Experience working as a Healthcare Assistant in a primary care or community setting

• Phlebotomy training and recent experience

• Relevant experience in health promotion and prevention and supporting long-term condition management

• Good communication and interpersonal skills

• Ability to work both independently and as part of a multidisciplinary team

• Proficient in IT systems (e.g. Microsoft Office)

Desirable:

IM medication administration

Proficient in using EMIS

Personal Attributes:

• Compassionate, patient-focused, and respectful

• Strong attention to detail

• Able to prioritise workload and adapt to change

The list of duties as outlined is not intended to be exhaustive but indicates the main responsibilities.

Job Benefits

NHS pension plus employee wellbeing & discount schemes

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

• In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential

• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety policy, the practice Health & Safety manual, and the practice Infection Control policy and published procedures. This will include:

• Using personal security systems within the workplace according to practice guidelines

• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

• Making effective use of training to update knowledge and skills

• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

• Actively reporting of health and safety hazards and infection hazards immediately when recognised

• Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role

• Undertaking periodic infection control training (minimum annually)

• Reporting potential risks identified

• Demonstrate due regard for safeguarding and promoting the welfare of children.

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation

• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality:

The post-holder will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk

• Assess own performance and take accountability for own actions, either directly or under supervision

• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

• Work effectively with individuals in other agencies to meet patients needs

• Effectively manage own time, workload and resources

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members

• Communicate effectively with patients and carers

• Recognize peoples needs for alternative methods of communication and respond accordingly

Contribution to the Implementation of Services:

The post-holder will:

• Apply practice policies, standards and guidance

• Discuss with other members of the team how the policies, standards and guidelines will affect own work

• Participate in audit where appropriate

Person Specification

Qualifications

Essential

• Has completed the Care Certificate or equivalent qualification
• Is working at Support Worker Level Practice as described in the Primary Care and General Practice Nursing Career and Core Capabilities Framework
• Experience working as a Healthcare Assistant in a primary care or community setting
• Phlebotomy training and recent experience
• Relevant experience in health promotion and prevention and supporting long-term condition management
• Good communication and interpersonal skills
• Ability to work both independently and as part of a multidisciplinary team
• Proficient in IT systems (e.g., Microsoft Office)
• GCSE Maths and English (or equivalent)
• Must hold a valid driving license and have access to own transport due to semi- rural location.

Desirable

• IM medication administration
• Proficient in using EMIS

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mosaic Primary Care Network

Address

The Odiham Health Centre

Deer Park View

Odiham

Hook

Hampshire

RG291JY

Employer's website

https://crownheightsmc.co.uk/ (Opens in a new tab)