Health and Wellbeing Coach [SEEN]

Job description

Job responsibilities

This is a supportive role to the Lead Health and Wellbeing Coach for Young People.

The role will be varied and include offering holistic wellbeing assessment of young people aged 0 to 19 through our single point of access clinic based at a Wisbech GP practice. Gathering information to understand how best the young person and family can access support; this role will entail referring internally to our SEEN team as well as externally to specialist services such as secondary care/ community services. Working with a multidisciplinary team to advocate for young people is paramount, gathering information and assessing the most appropriate route for support and/or intervention. The assessment will be based on the biopsychosocial model, exploring holistically the factors that influence wellbeing, such as; physical, emotional, intellectual, vocational, economic, social, spiritual, and environmental factors.

In addition, the post holder will provide coaching support to young people aged 12 to 19 working in partnership with clinical and non-clinical professionals, social care and voluntary sector colleagues to ensure the best possible outcomes for the young person. Also offering support to our team to facilitate well-being drop-ins and peer support groups.

Main duties of the job

Take referrals from the SEEN single point of access when it has been identified that patients meet the criteria for health and wellbeing coaches

Work in partnership with clinical and non-clinical colleagues, to explore all contributing factors to wellbeing.

Support patients to discuss goals, progress and difficulties. This may be face-to-face or by telephone

Creating secure, supportive environments for patients to explore their objectives and intentions

Assist patients in gaining a better understanding of their reasons and changing behaviours

Assist patients in building health plans that are tailored to their specific needs

Positively communicate and negotiate to support patient personal choices

Support patients to create health objectives for themselves

Understand when it is appropriate or necessary to refer people back to health professionals when the patients needs are beyond your scope

Manage and prioritise your own caseload in accordance with the needs, priorities and urgent support required by your patients

Be a friendly source of information about wellbeing and prevention approaches by supporting the SEEN team to develop and delivery health and wellbeing seminars for family members, patients and even employees who are interested in learning more

Person Specification

Experience

Essential

• Evidence of ability to work autonomously and to seek support and guidance when appropriate
• Evidence of ability of working within a team setting
• Evidence of achieving targets and proactive approach

Desirable

• Broad knowledge of Primary Care
• Experience of working with children and families

Personal qualities

Essential

• Good people management skills
• Ability to use own initiative, discretion and sensitivity
• Ability to work independently and effectively with a high degree of motivation
• Ability to maintain confidentiality
• Good communication skills with the ability to build a rapport with people from all backgrounds and communities, respecting lifestyles and diversity
• Ability to deal with challenging behaviour
• Ability to prioritise and work to deadlines to ensure urgent work is completed on time
• Commitment to continuous learning and development
• Ability to build rapport with young people and their families, good rapport may also improve assessment and the achievement of expected treatment outcomes.

Desirable

• Experience of working without direct supervision
• Experience of using community based activities and resources to support individuals
• Able to utilise databases and information technology, spreadsheets and presentation packages

Skills

Essential

• Ability to communicate in person on a 1:1 basis
• Clear, polite telephone manner
• Demonstrate professional, appropriate, effective and tactful communication skills
• Knowledge of IT systems, including Word, email and internet

Desirable

• Experience of working with people with low level mental health needs and anxiety
• Good clinical system knowledge of SystmOne

Special requirements

Essential

• Ability to be flexible with hours as required
• Ability to work some evenings and weekends
• Ability to work and travel between sites in a timely manner with use of own car (business use included on insurance policy)
• Ability to work at other locations including home working as determined by management
• Willingness to work flexibly with the team to cover annual leave or sickness
• Fully meet DBS reference standards and has a clear criminal record in line with the law on spent convictions
• Access to own transport insured for business use and ability to travel across the locality on a regular basis, including to visit people in their own homes if required
• Full driving licence with no restrictions
• Hepatitis B immunised or willing to undertake immunisation

Desirable

• An understanding of the importance of carer involvement

Qualifications

Essential

• English and Maths GCSE or equivalent
• Willingness to undertake training in Personalised Care Institute accredited Health Coach qualification
• Willingness to undertake training in assessment and coaching

Desirable

• Personalised Care Institute accredited Health Coaching qualification
• HCA trained

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Wisbech Primary Care Network Ltd

Address

North Brink Practice

North Brink

Wisbech

Cambridgeshire

PE13 1JU

Employer's website

https://wisbechpcn.co.uk/ (Opens in a new tab)