Job responsibilities
Overall purpose of the
role
Health and Wellbeing Coaches / Smoking Cessation
Advisors are a key part of our Primary Care Network multidisciplinary team.
They work alongside our integrated team of Social Prescribers, Peer Support
Workers, Mental Health Practitioners and Care Coordinators to provide an
all-encompassing approach to personalised care and promote and embed the
personalised care approach across the PCN.
Health
and Wellbeing Coaches / Smoking Cessation Advisors support people to take
pro-active steps to improve the way they manage their physical and mental
health conditions, based on what matters to them. They support people to
develop their knowledge, skills and confidence to improve their health outcomes
and quality of life. Health coaches do this by coaching and motivating patients
through multiple sessions to identify their needs, set goals, and supporting
patients to achieve their personalised health and care plan objectives.
Health and
Wellbeing Coaches / Smoking Cessation Advisors manage and prioritise a
caseload, according to the needs, priorities and support required by
individuals in the caseload. They identify when a persons needs are beyond the
scope of the health and wellbeing coach role and refer them back to other
health professionals or organisations.
Role description
Key responsibilities:
Manage and prioritise a caseload, in accordance
with the health and wellbeing needs of the population through taking an
approach that is non-judgemental, based on strong communication and negotiation
skills, while considering the whole person when addressing existing issues.
Provide personalised support to individuals, their
families, and carers to support them to be active participants in their own
healthcare; empowering them to manage their own health and wellbeing and live
independently through:
Coaching and motivating patients through multiple
sessions to identify their needs, set goals, and supporting patients to achieve
their personalised health and care plan objectives.
Supporting the delivery of smoking cessation
services for PCN patients, offering a safe space and structured reviews to
support patients on their smoke free journey.
Providing interventions such as self-management
education and peer support.
Supporting patients to establish and attain goals
that are important to the patient.
Supporting personal choice and positive risk taking
while ensuring that patients understand the accountability of their own actions
and decisions, thus encouraging the proactive prevention of further illnesses.
Working in partnership with the social prescribing
service to connect patients to community-based activities which support them to
take increased control of their health and wellbeing
Increasing patient motivation to self-manage and
adopt healthy behaviours.
Where required and as appropriate, refer people onwards
to other health professionals within the PCN.
Utilise existing IT and MDT channels to screen
patients, with an aim to identify those that would benefit most from health
coaching.
Establish strong working relationships with GPs and
practice teams and work collaboratively with other Health and Wellbeing
Coaches, Mental Health Practitioners, Care Coordinators and Social Prescribers,
supporting each other, respecting each others views and meeting regularly as a
team.
Act as a champion for health coaching as a part of
the PCNs personalised care offer for patients and organisations.
Demonstrate a flexible attitude and be prepared to
carry out other duties as may be reasonably required from time to time within
the general character of the post or the level of responsibility of the role,
ensuring that work is delivered in a timely and effective manner.
Key tasks:
Meet people on a one-to-one or group consultation
basis, by phone, video conference or face-to-face.
Give people time to tell their stories and focus on
what matters to me.
Build trust and respect with the person, providing
non-judgemental and non-discriminatory support, respecting diversity and
lifestyle choices.
Work from a strength-based approach focusing on a
persons assets.
Use a structured framework/model approach to coach
individuals across a series of sessions to: identify whats important to them;
set personal goals and appropriate steps; build skills and confidence to
achieve goals; and use problem-solving to work through challenges.
Work with the principles of self-management to
actively support:
Shared decision making with healthcare
professionals.
Effective engagement with personalised health and
care plans.
Proactive engagement with self-management education
and peer support.
Proactive engagement with social prescribing,
connecting people to community-based activities which support their health and
wellbeing.
Proactive engagement with individually sourced
activities and support.
Access to a care-coordinator and/or a personal
health budget, where needed.
Helping people to understand their activation level
when engaging with their health and wellbeing.
Work sensitively with people, their families and
carers where appropriate, to gather key information, enabling tracking of the
impact of health and wellbeing coaching on their health and wellbeing.
Encourage people, their families and carers to provide
feedback and to share their stories about the impact of health coaching on
their lives.
Support referral organisations to provide
appropriate information about the person they are referring. Provide
appropriate feedback to referral agencies about the people they referred.
Key Result Areas:
Improved health and quality of life and mortality rates
Increased patient satisfaction
Fewer primary care consultations
A decrease in the use of wider hospital resources
Increased awareness of non-health interventions
General Responsibilities of All Employed Staff:
Confidentiality:
In
the course of seeking treatment, patients entrust us with, or allow us to
gather, sensitive information in relation to their health and other
matters. They do so in confidence
and have the right to expect that staff will respect their privacy and act
appropriately.
In
the performance of the duties outlined in this Job Description, the
post-holder may have access to confidential information relating to
patients and their carers, practice staff and other healthcare workers.
They may also have access to information relating to the practice as a
business organisation. All such information from any source is to be
regarded as strictly confidential.
Information
relating to patients, carers, colleagues, other healthcare workers or the
business of the practice may only be divulged to authorised persons in
accordance with the practice policies and procedures relating to
confidentiality and the protection of personal and sensitive data.
Health
& Safety:
The
post-holder will assist in promoting and maintaining their own and others
health, safety and security as defined in the practice Health & Safety
Policy to include:
Using
personal security systems within the workplace according to practice
guidelines
Identifying
the risks involved in work activities and undertaking such activities in a
way that manages those risks
Making
effective use of training to update knowledge and skills
Using
appropriate infection control procedures, maintaining work areas in a tidy
and safe way and free from hazards
Reporting
potential risks identified
Equality
and diversity:
The post-holder will
support the equality, diversity and rights of patients, carers and colleagues
to include:
Acting
in a way that recognises the importance of peoples rights, interpreting
them in a way that is consistent with practice procedures, policies and
current legislation
Respecting
the privacy, dignity, needs and beliefs of patients, carers and colleagues
Behaving
in a manner which is welcoming to and of the individual, is non-judgmental
and respects their circumstances, feelings priorities and rights.
Personal and professional
development:
The post-holder will
participate in any training programme implemented by Southampton West PCN
Limited as part of this employment, such training to include:
Participation
in an annual individual performance review, including taking
responsibility for maintaining a record of own personal and/or
professional development
Taking
responsibility for own development, learning and performance and
demonstrating skills and activities to others who are undertaking similar
work.
Quality:
The post-holder will
strive to maintain quality within the practice and will:
Alert
other team members to issues of quality and risk
Assess
own performance and take accountability for own actions, either directly
or under supervision
Contribute
to the effectiveness of the team by reflecting on own and team activities
and making suggestions on ways to improve and enhance the teams
performance
Work
effectively with individuals in other agencies to meet patients needs
Effectively
manage own time, workload and resources
Communication:
The post-holder should recognize the importance of
effective communication within the team and will strive to:
Communicate
effectively with other team members and with patients and carers
Recognize
peoples needs for alternative methods of communication and respond
accordingly
Contribution
to the implementation of services:
The post-holder will:
Apply
practice policies, standards and guidance
Discuss
with other members of the team how the policies, standards and guidelines
will affect own work
Participate
in audit where appropriate
