Care Coordinator for Care Homes and Home Visiting Service

Job description

Job responsibilities

Primary Duties

Responsible for the day-to-day running of the Home Visiting Service and Care Home Service, including the prioritisation of daily visits and updating the visit list based on capacity and liaising with clinical visiting staff to prioritise on clinical need.

Manage and prioritise workload to ensure patient and service needs are met

Manage clinical systems and appointment ledgers for both the Acute Visiting Service and Care Home Service

Manage team rotas and service capacity

Coordinate and manage administrative functions of both the Acute Visiting Service and Care Home Service

Build relationships with PCN Member Practices Clinical and Administrative teams as well as Care Home team members

Track and report service utilisation outlining allocations and booking completion across the Home Visiting Service

Communicate effectively with patients and their families/carers

Communicate with other members of the integrated care system if a patient needs to access other services

Coordinate patients long term condition annual reviews

Support administration of Personalised Care Support Plans (PCSP) for care home residents

Attend service meetings and contribute to service delivery and growth

Link with GPs and other clinicians in the PCN following visits to feedback patient outcomes where required

Refer complex cases to the multidisciplinary team meeting and complete administration after the meeting and communicate this back to practices.

Receive and collate information from hospital admissions and discharges and present this information to the team

Work with the PCN management team on other projects from time to time, where capacity allows, such as collating data for quality targets across the PCN or health inequality projects

Person Specification

Qualifications

Essential

• UK Driving License
• GSCE (or equivalent) in Maths and English

Experience

Essential

• Previous experience in health profession
• Knowledge of primary care
• Understanding of confidentiality
• Experience in use of Microsoft Office
• Experience of administrative duties

Desirable

• Knowledge of medical terminology
• Experience of working in an NHS or social care organisation
• Understanding of health and social care processes

Knowledge / Skills / Training

Essential

• Communication skills
• Data gathering and interpretation
• Ability to work effectively in a team as a key player
• IT experience / computer skills
• Able to deal with patients sensitively
• Able to prioritise and manage own workload

Desirable

• Experience providing advice/signposting to users
• Analytical skills and ability to interpret information and present it in a clear and concise manner

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Southampton West PCN Limited

Address

Hill Lane Surgery

162 Hill Lane

Southampton

SO15 5DD