Job summary
We are looking for a motivated Primary Care Network (PCN) Business
Manager to work within the Mewstone PCN in Plymstock, Wembury and Yealmpton.
This would suit a candidate with previous healthcare management experience.
The right candidate will demonstrate excellent communication
skills, strong analytical thinking, and experience in managing people. You'll
need to be energetic, self-motivated, adaptable and resilient.
We would like to hear from candidates who have healthcare experience particularly with
practice management experience, but if not, you will need to be a fast learner.
It is vital however that you have experience in leading a service and working
independently as this role is one where you will be in charge of important
local service provisions and relied upon by your team, practices and patients alike.
The PCN Business Manager forms an integral part of the PCN
leadership team working alongside the Clinical Director, Finance lead and the
PCN board members.
The PCN Business Manager will act as a point of expertise,
coordinate the successful achievement of all governance requirements, translate
national and local policy into meaningful changes, and will support practices
to achieve improved outcomes for the local population.
If you are interested in this exciting role then please contact Emma Rayment - emmarayment@nhs.net or Dr Jemma Cooper - jemma.cooper@nhs.net for an informal discussion about the role.
Applications are encouraged via covering letter & CV.
Main duties of the job
- To support the Clinical Director
- To oversee the day-to-day smooth running of the
Network
- To be involved in the operational and strategic
management and development of the Network
- To
provide people management and leadership to the PCN team
- Manage contractual requirements on behalf of the
Network.
- Co-ordinate the delivery of enhanced services
and other service submissions on behalf of the Network
- To be responsible for the production of all
reports and qualitative data for the Network and all projects and initiatives
implemented
- To be responsible alongside the Finance lead for
the oversight of the Network financial systems and processes
- To monitor and check the accuracy of the any
submissions for Enhanced Services, contractual requirements on behalf of the
Network and ensure that all claims are submitted on a monthly and quarterly
basis.To be responsible for recruitment of ARRS staff
as agreed by PCN Board
- To oversee HR including organisation of annual
leave and appraisals for ARRS staff members
- Ensure
the PCN is compliant with all
mandatory legal and NHS legislation
- To represent the PCN in cross organisation
meetings as agreed by CD/Lead Practice
About us
Mewstone Primary Care Network has a list size of
approximately 32,000 patients. The PCN practices are Church View Surgery,
Wembury Surgery, Yealm Medical Practice and Dean Cross Surgery, the practices
share the same ethos of supportive learning.
As PCN Business Manager you will work alongside our GPs,
nurse teams, administrators and extended workforce including clinical
pharmacists, pharmacy technicians, first contact physiotherapist, mental health
practitioner, social prescribing link workers, health & wellbeing coaches
and care co-ordinators.
All network practices are high achieving
practices with a commitment to mentoring and supporting their staff.
Job description
Job responsibilities
MAIN RESPONSIBILITES OF THE POST
- To
support the Clinical Director
- To
oversee the day-to-day smooth running of the Network
- To be
involved in the operational and strategic management and development of the
Network
- Manage
contractual requirements on behalf of the Network.
- Co-ordinate
the delivery of enhanced services and other service submissions on behalf of
the Network
- To be
responsible for the production of all reports and qualitative data for the
Network and all projects and initiatives implemented
- To be
responsible alongside the Finance lead for the oversight of the Network
financial systems and processes
- To
monitor and check the accuracy of the any submissions for Enhanced Services, contractual
requirements on behalf of the Network and ensure that all claims are submitted
on a monthly and quarterly basis.
- To
provide people management and leadership to the PCN team
- To be
responsible for recruitment of PCN staff as agreed by PCN Board
- To
oversee HR including organisation of annual leave and appraisals for PCN staff
members
- Ensure
the PCN is compliant with all
mandatory legal and NHS legislation
- To
represent the PCN in cross organisation meetings as agreed by CD/Lead Practice
- The job description is an outline of the tasks,
responsibilities and outcomes required of the role. The job holder will carry
out any other duties as may reasonably be required by the CD and PCN board
members. The following areas of responsibility are an indication of the role, but
could be subject to change as the impact of primary care network commissioning evolves.
AREAS
OF RESPONSIBILITIES
The PCN Managers areas of
responsibility include:
Key Responsibilities and Duties:
- First
point of contact for Practice Managers with regard to delivery of PCN Network projects
and schemes.
- Work
with the Devon Training Hub to co-ordinate training and development of PCN clinical/administrative
staff.
- Responsible
for induction and training of new PCN staff.
Organisational and Financial Duties:
The remit of this role is broad and evolving and will
require attention to detail in the delivery of high-quality day to day
operations.
- Work
with the PCN Director and board for operational planning processes to support
the PCN objectives
- Support
the PCN Director and board with the writing of business and development plans as
required
- Coordinate
meetings for the PCN working monthly board meetings and project meetings as
required
- Identify
and record risks and issues, developing contingency plans with service and contract
leads
- Ensure
all relevant national strategies, policies, targets and frameworks are fully implemented
- Ensure
the PCN is compliant with health and safety policies and procedures to reflect
current best practice
- Work
closely with the PCN Finance lead to ensure the PCNs financial resources are
managed and maintained for maximum effectiveness through:
- Ensuring
financial risks are recognised and appropriate action taken
- Monitoring
expenditure and identifying significant deviations from plan
- Planning
and monitoring income to ensure that income is maximised and that funds are
available as required
- Ensuring
all claims are submitted in good time and payment made and received
- Ensuring
the practices allocation of resources is fair and equitable
- Manage
all delegated budgets with propriety in line with all relevant organisational procedures
with a view to achieving the best impact from well managed finances
- Review,
authorise and approve operational services spend, ensuring a fair and reasonable
allocation of funds
- Clarify
objectives and priorities for PCN network delivery in line with operational
realties, financial parameters and contract requirements.
- Research
and apply evidence from national policy, guidance and benchmarking that will influence
the planning and delivery of PCN priorities
- Ensure
proactive stakeholder management occurs including frontline staff, team,
service, organisation, senior leaders, external bodies
- Provide
and build upon key performance management data, as appropriate
PCN Development and Change:
- Support
and champion the development of good quality network plans that deliver
relevant change and improvement projects which can be both measured and evaluated
- Oversee
a programme of audits and surveys that support, and evidence measures of improvement
- Identify
and develop appropriate tools and measures of improvement to support effective change,
e.g. performance frameworks, population health data, outcome measures
- Organise
PCN events e.g. Educational/Locality/Neighbourhood /Network wide events.
- Manage
and maintain credibility with all key contacts within the network, to foster a culture
of collaboration, and promote inter-service learning to drive continuous
- The post holder must work as a flexible member of the PCN
providing support to other team members when necessary. You are required to take an active role in
the development and embedding of the PCNs culture, values and reputation as
providers of high-quality services.
- The post holder must encourage supporting staff to
collaborate through sharing information and intelligence across different
activities and to build good relationships with all stakeholders involved in
the PCN. To develop and deliver a
communication strategy with reference to the networks geographical spread and
to represent the network at meetings, in the community and other stakeholders.
- The post holder must listen and act on staff feedback from
the frontline to build staff trust by adopting a proactive, facilitative
approach. Ensure their representation and commitment across the PCN. To provide coaching and support to staff and
stakeholders involved in PCN transformation and development
The post holder must be able to undertake any
responsibility identified. This is an
evolving role.
Equality
and Diversity:
The post-holder will support the equality, diversity and
rights of patients, carers and colleagues, to include:
- Acting
in a way that recognises the importance of peoples rights, interpreting them
in a way that is consistent with Practice procedures and policies, and current
legislation
- Respecting
the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving
in a manner which is welcoming to and of the individual, is non-judgmental and respects
their circumstances, feeling priorities and rights
Personal/Professional Development:
The post-holder will participate in any training programme
implemented by the PCN as part of this employment, such training to include:
- Participation
in an annual individual performance review, including taking responsibility for
maintaining a record of own personal and/or professional development
- Taking
responsibility for own development, learning and performance and demonstrating skill
and activities to others who are undertaking similar work
- Training
may need to be undertaken outside of normal practice hours, and off site
Quality and Governance:
The post-holder will
strive to maintain quality within the PCN, and will:
- Alert
other team members to issues of quality and risk
- Assess
own performance and take accountability for own actions, either directly or
under supervision
- Work
effectively with individuals in other agencies
- Effectively
manage own time, workload and resources
- Ensure
that the PCN board and Clinical Director adhere to the governance structure as set
out in the network agreement.
Job description
Job responsibilities
MAIN RESPONSIBILITES OF THE POST
- To
support the Clinical Director
- To
oversee the day-to-day smooth running of the Network
- To be
involved in the operational and strategic management and development of the
Network
- Manage
contractual requirements on behalf of the Network.
- Co-ordinate
the delivery of enhanced services and other service submissions on behalf of
the Network
- To be
responsible for the production of all reports and qualitative data for the
Network and all projects and initiatives implemented
- To be
responsible alongside the Finance lead for the oversight of the Network
financial systems and processes
- To
monitor and check the accuracy of the any submissions for Enhanced Services, contractual
requirements on behalf of the Network and ensure that all claims are submitted
on a monthly and quarterly basis.
- To
provide people management and leadership to the PCN team
- To be
responsible for recruitment of PCN staff as agreed by PCN Board
- To
oversee HR including organisation of annual leave and appraisals for PCN staff
members
- Ensure
the PCN is compliant with all
mandatory legal and NHS legislation
- To
represent the PCN in cross organisation meetings as agreed by CD/Lead Practice
- The job description is an outline of the tasks,
responsibilities and outcomes required of the role. The job holder will carry
out any other duties as may reasonably be required by the CD and PCN board
members. The following areas of responsibility are an indication of the role, but
could be subject to change as the impact of primary care network commissioning evolves.
AREAS
OF RESPONSIBILITIES
The PCN Managers areas of
responsibility include:
Key Responsibilities and Duties:
- First
point of contact for Practice Managers with regard to delivery of PCN Network projects
and schemes.
- Work
with the Devon Training Hub to co-ordinate training and development of PCN clinical/administrative
staff.
- Responsible
for induction and training of new PCN staff.
Organisational and Financial Duties:
The remit of this role is broad and evolving and will
require attention to detail in the delivery of high-quality day to day
operations.
- Work
with the PCN Director and board for operational planning processes to support
the PCN objectives
- Support
the PCN Director and board with the writing of business and development plans as
required
- Coordinate
meetings for the PCN working monthly board meetings and project meetings as
required
- Identify
and record risks and issues, developing contingency plans with service and contract
leads
- Ensure
all relevant national strategies, policies, targets and frameworks are fully implemented
- Ensure
the PCN is compliant with health and safety policies and procedures to reflect
current best practice
- Work
closely with the PCN Finance lead to ensure the PCNs financial resources are
managed and maintained for maximum effectiveness through:
- Ensuring
financial risks are recognised and appropriate action taken
- Monitoring
expenditure and identifying significant deviations from plan
- Planning
and monitoring income to ensure that income is maximised and that funds are
available as required
- Ensuring
all claims are submitted in good time and payment made and received
- Ensuring
the practices allocation of resources is fair and equitable
- Manage
all delegated budgets with propriety in line with all relevant organisational procedures
with a view to achieving the best impact from well managed finances
- Review,
authorise and approve operational services spend, ensuring a fair and reasonable
allocation of funds
- Clarify
objectives and priorities for PCN network delivery in line with operational
realties, financial parameters and contract requirements.
- Research
and apply evidence from national policy, guidance and benchmarking that will influence
the planning and delivery of PCN priorities
- Ensure
proactive stakeholder management occurs including frontline staff, team,
service, organisation, senior leaders, external bodies
- Provide
and build upon key performance management data, as appropriate
PCN Development and Change:
- Support
and champion the development of good quality network plans that deliver
relevant change and improvement projects which can be both measured and evaluated
- Oversee
a programme of audits and surveys that support, and evidence measures of improvement
- Identify
and develop appropriate tools and measures of improvement to support effective change,
e.g. performance frameworks, population health data, outcome measures
- Organise
PCN events e.g. Educational/Locality/Neighbourhood /Network wide events.
- Manage
and maintain credibility with all key contacts within the network, to foster a culture
of collaboration, and promote inter-service learning to drive continuous
- The post holder must work as a flexible member of the PCN
providing support to other team members when necessary. You are required to take an active role in
the development and embedding of the PCNs culture, values and reputation as
providers of high-quality services.
- The post holder must encourage supporting staff to
collaborate through sharing information and intelligence across different
activities and to build good relationships with all stakeholders involved in
the PCN. To develop and deliver a
communication strategy with reference to the networks geographical spread and
to represent the network at meetings, in the community and other stakeholders.
- The post holder must listen and act on staff feedback from
the frontline to build staff trust by adopting a proactive, facilitative
approach. Ensure their representation and commitment across the PCN. To provide coaching and support to staff and
stakeholders involved in PCN transformation and development
The post holder must be able to undertake any
responsibility identified. This is an
evolving role.
Equality
and Diversity:
The post-holder will support the equality, diversity and
rights of patients, carers and colleagues, to include:
- Acting
in a way that recognises the importance of peoples rights, interpreting them
in a way that is consistent with Practice procedures and policies, and current
legislation
- Respecting
the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving
in a manner which is welcoming to and of the individual, is non-judgmental and respects
their circumstances, feeling priorities and rights
Personal/Professional Development:
The post-holder will participate in any training programme
implemented by the PCN as part of this employment, such training to include:
- Participation
in an annual individual performance review, including taking responsibility for
maintaining a record of own personal and/or professional development
- Taking
responsibility for own development, learning and performance and demonstrating skill
and activities to others who are undertaking similar work
- Training
may need to be undertaken outside of normal practice hours, and off site
Quality and Governance:
The post-holder will
strive to maintain quality within the PCN, and will:
- Alert
other team members to issues of quality and risk
- Assess
own performance and take accountability for own actions, either directly or
under supervision
- Work
effectively with individuals in other agencies
- Effectively
manage own time, workload and resources
- Ensure
that the PCN board and Clinical Director adhere to the governance structure as set
out in the network agreement.
Person Specification
Experience
Essential
- Proven knowledge and experience of working in a management role in primary or secondary care.
- Build strong personal relationships and have effective formal and informal networks.
- Experienced providing people management and leadership
- Able to write concise reports covering complex issues
- Business development
- Converting strategy into practical delivery
- Excellent interpersonal skills
- Literate and a good communicator
- IT and keyboard and social media skills
- Good negotiation skills
- Budget management experience
- Analytical and problem-solving skills
- Strong facilitation skills
- Able to prioritise conflicting expectations
Desirable
- Previous experience of leading change management projects
- Working with multidisciplinary health teams
- Previous project management expertise
- Expertise in contract management
Qualifications
Essential
- Degree or similar qualification
- Masters level qualification in Management
Desirable
- NHS Management qualification
Special attributes and knowledge
Essential
- Understanding of the health care system in relation to commissioners
- Demonstrates a high level of integrity
- Ability to work in a diverse environment
- Ability to use own initiative, follow tasks through and work with a high level of autonomy
- Be responsive and agile, adapting to a rapidly changing environment
- Ability to work flexibly (including some work outside usual hours)
Person Specification
Experience
Essential
- Proven knowledge and experience of working in a management role in primary or secondary care.
- Build strong personal relationships and have effective formal and informal networks.
- Experienced providing people management and leadership
- Able to write concise reports covering complex issues
- Business development
- Converting strategy into practical delivery
- Excellent interpersonal skills
- Literate and a good communicator
- IT and keyboard and social media skills
- Good negotiation skills
- Budget management experience
- Analytical and problem-solving skills
- Strong facilitation skills
- Able to prioritise conflicting expectations
Desirable
- Previous experience of leading change management projects
- Working with multidisciplinary health teams
- Previous project management expertise
- Expertise in contract management
Qualifications
Essential
- Degree or similar qualification
- Masters level qualification in Management
Desirable
- NHS Management qualification
Special attributes and knowledge
Essential
- Understanding of the health care system in relation to commissioners
- Demonstrates a high level of integrity
- Ability to work in a diverse environment
- Ability to use own initiative, follow tasks through and work with a high level of autonomy
- Be responsive and agile, adapting to a rapidly changing environment
- Ability to work flexibly (including some work outside usual hours)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
