Quality Improvement Manager

Job responsibilities

Work closely with the Quality Improvement Team and the wider Leadership Management Team (LMT) to manage the implementation of projects involving significant change and service improvement.

To be able to support projects at all times, directing and facilitating multiple teams to deliver against project milestones and deadlines.

To support with the specified work stream in the delivery of project objectives.

To support the specified work streams ensuring effective communication and effective staff, patient and key stakeholder engagement in the development of ideas and projects that deliver improvement.

Build strong influential relationships with staff at all levels involved in the work streams.

Act as a leader for change ensuring that all activities and plans are effective and fresh, and in line with the latest thinking.

Co-ordinate and Chair project meetings; coordinating meetings, agendas, leading the format of the meeting whilst also contributing and assisting in the implementation of key work programmes.

Support the delivery of the practice Quality Improvement Plans (QIP), ensuring projects are organised, managed and reported within the framework agreed with the LMT.

Ensure a focus on objectives which deliver the highest standards of efficiency with no adverse impact on quality.

Apply creativity and innovation techniques to the projects including learning from other GP practices, primary care and NHS organisations, and from non-healthcare sectors.

Ensure that evidence-based practice is fully and effectively deployed in all project work.

Qualifications

Essential

• Minimum GCSE Maths and English grade A-C or equivalent.
• Education to Degree level or equivalent experience in a relevant field.
• Interest in professional development and further training.

Desirable

• Qualification in service improvement such as six-sigma
• Qualification in Project Management

Experience

Essential

• Experience of developing and maintaining stakeholder relationships.
• Knowledge of Quality Improvement methodology and tools
• Experience of project coordination/project management.
• Monitoring and reviewing performance against set KPIs.
• Quality assurance and validation of performance data.
• Trend analysis.
• Presentation of data and analysis to best suit environment / individuals requirements.

Desirable

• NHS/ Healthcare experience
• Knowledge of clinical systems e.g., EMIS, DOCMAN
• Knowledge of non-clinical systems, e.g. APEX, Surgery Connect

Skills/Abilities

Essential

• Highly motivated, and enthusiastic individual.
• Knowledge of change management or service improvement.
• Considerable administrative experience gained working as part of a team and also using own initiative.
• Ability to interpret, analyse and question data.
• Adept at queries, report writing and presenting findings.
• Excellent organisational skills.
• Effective verbal and written communication skills with the ability to deliver clear and concise messages.
• Ability to work to tight deadlines delivering high performance standards.
• Good planning and organisational skills.
• Work with management to prioritise business and information needs.

Desirable

• Able to communicate at all levels of the organisation and demonstrating appropriate level of tact or diplomacy.

Knowledge

Essential

• Sound knowledge of Microsoft Office, inc. Word & PowerPoint with Intermediate / advanced level in MS Excel.

Desirable

• Experience and knowledge of general practice and primary care services
• CQC regulations

Personal Qualities

Essential

• Well presented and professional attitude.
• Hands-on approach.
• Positive outlook.
• Strong sense of integrity.
• An excellent eye for detail and inquisitive nature.
• Self-confident.
• Resourceful and innovative.
• Excellent social and interpersonal skills.
• Open and tolerant of diverse culture and groups.
• Calm and methodical.