Job summary
Are you looking to take your first step into Laboratory Operations?
Have you already got experience as a manager within a laboratory environment and want to develop these skills?
Are you a dynamic individual who can adapt to changes in priorities?
If the answer to those questions is yes, then we'd love to hear from you!
We are looking for another team member to help us manage the day to day operations of Guys Genetics service and to help us to transform how we work in the future. You'll be doing this by providing high level operational support to the Genomics Service Delivery Managers.
This will be perfect for you as a proactive, self-starter who values great communication and team working.
If you love the buzz of London and the social side of working in an office environment but also enjoy some work from home, this role would be a great fit. This is a hybrid post which will require a mix of on site and remote working, based around the needs of the service.
This would ideally be a full-time position, but we would be open to hearing from candidates who may wish to work at a reduced full time equivalent.
Main duties of the job
You will work closely with the Genomics Rare Disease and Cancer SDM to manage the needs of a team of over 200 specialists.
The Synnovis Genetics Laboratory at Guy's is the designated hub laboratory for the SEGLH Network led by Guy's and St Thomas' NHS Foundation Trust (GSTT). This network of laboratory providers is responsible for delivering genomic testing to a population of 8.6 million across South London, Kent, Surrey and Sussex.
We're looking for someone with experience in areas such as facilities management, IT management, recruitment, monitoring and resolving errors, working with clinical teams, monitoring performance data, tracking trends, managing patient records, working with laboratory information management systems (LIMS) and experience managing a team.
About us
You will have a suite of learning opportunities available through The Synnovis Way Development programme, the Scientific Learning and Development Fund and the Synnovis Academy through which you can receive funding / support for advanced qualifications.
Through our Innovation Accelerator Fund, you can apply for finance to get that new innovative scientific project off the ground, and participate with the wider scientific community through symposiums, conferences and other peer group meetings.
Job description
Job responsibilities
At Synnovis, we are currently shaping the future of pathology services by creating a world-leading Hub and Spoke pathology network with our NHS partners. A large part of this modernisation will involve moving 70% of our services to a purpose built, state of the art Hub laboratory in the heart of London.
For now, the job you are applying for will be based at one of our hospital sites however, from 1 April 2024 our people and services will start to move to our Hub laboratory in Blackfriars, Southwark, SE1, with some work remaining in refurbished essential services laboratories across our hospital network, focusing on the rapid turnover of urgent tests. Please do ask your recruiting manager if you wish to find out more.
- Monitor and chase the progress of Facilities and IT tickets
- Monitor and support the progression of Recruitment processes
- Collate Genomics overtime requirements ahead of month end and submit for approval.
- Collate monthly operational reports and updates from our Operations Leads and Technical Laboratory Managers and support the preparation of a monthly performance presentation
- Support recruitment processes via the tracking of VAFs and start dates of permanent and bank posts
- Attend operational level meetings to ensure awareness of general goings on across Genomics
- Manage Clinical error logs and track the progress of error resolution, supporting with investigation processes as needed.
- Ensure TATs are routinely published on relevant websites to provide updates as to the current status of our services
- Support with driving actions from service improvement and backlog recovery plans as appropriate
- Supporting SDM diary management, arranging meetings, booking meeting rooms etc
- Deputise for the SDMs when necessary and relevant to your role
- Line Manage our Office and Specimen Reception Managers and support them in role
- Help to develop and drive efficiencies in administrative processes
- Support with the timely resolution of errors, track trends, and ensure appropriate actions are taken
- Support the Office/Specimen Reception teams with the development of a new LIMS and electronic ordering processes, ensuring it meets both laboratory and clinical needs
- Manage and drive a programme of digitalisation/removal of paper records in compliance with associated guidelines.
The partnership provides diagnostics, testing and digital pathology for hospital trusts, GP services and other healthcare providers. Guys and St Thomas Hospital Foundation Trust is a major emergency and specialist teaching Trust which has all the specialties associated with a fascinating and career defining case load including: Womens Services, Fetal Medicine, Haematology, Oncology, Transplantation, and is also home to the Evelina Childrens Hospital and the Cancer Centre on the Guys site.
GSTT
Guys and St Thomas Hospital Foundation Trust is a major emergency and specialist teaching Trust which has all the specialties associated with a fascinating and career defining case load including: Womens Services, Fetal Medicine, Haematology, Oncology, Transplantation, and is also home to the Evelina Childrens Hospital and the Cancer Centre on the Guys site.
You will be close to the vibrant Borough Market and the South Bank, which are exceptional London locations; perfect places to work and relax next to such iconic venues as Big Ben, The London Eye and The Shard!
Job description
Job responsibilities
At Synnovis, we are currently shaping the future of pathology services by creating a world-leading Hub and Spoke pathology network with our NHS partners. A large part of this modernisation will involve moving 70% of our services to a purpose built, state of the art Hub laboratory in the heart of London.
For now, the job you are applying for will be based at one of our hospital sites however, from 1 April 2024 our people and services will start to move to our Hub laboratory in Blackfriars, Southwark, SE1, with some work remaining in refurbished essential services laboratories across our hospital network, focusing on the rapid turnover of urgent tests. Please do ask your recruiting manager if you wish to find out more.
- Monitor and chase the progress of Facilities and IT tickets
- Monitor and support the progression of Recruitment processes
- Collate Genomics overtime requirements ahead of month end and submit for approval.
- Collate monthly operational reports and updates from our Operations Leads and Technical Laboratory Managers and support the preparation of a monthly performance presentation
- Support recruitment processes via the tracking of VAFs and start dates of permanent and bank posts
- Attend operational level meetings to ensure awareness of general goings on across Genomics
- Manage Clinical error logs and track the progress of error resolution, supporting with investigation processes as needed.
- Ensure TATs are routinely published on relevant websites to provide updates as to the current status of our services
- Support with driving actions from service improvement and backlog recovery plans as appropriate
- Supporting SDM diary management, arranging meetings, booking meeting rooms etc
- Deputise for the SDMs when necessary and relevant to your role
- Line Manage our Office and Specimen Reception Managers and support them in role
- Help to develop and drive efficiencies in administrative processes
- Support with the timely resolution of errors, track trends, and ensure appropriate actions are taken
- Support the Office/Specimen Reception teams with the development of a new LIMS and electronic ordering processes, ensuring it meets both laboratory and clinical needs
- Manage and drive a programme of digitalisation/removal of paper records in compliance with associated guidelines.
The partnership provides diagnostics, testing and digital pathology for hospital trusts, GP services and other healthcare providers. Guys and St Thomas Hospital Foundation Trust is a major emergency and specialist teaching Trust which has all the specialties associated with a fascinating and career defining case load including: Womens Services, Fetal Medicine, Haematology, Oncology, Transplantation, and is also home to the Evelina Childrens Hospital and the Cancer Centre on the Guys site.
GSTT
Guys and St Thomas Hospital Foundation Trust is a major emergency and specialist teaching Trust which has all the specialties associated with a fascinating and career defining case load including: Womens Services, Fetal Medicine, Haematology, Oncology, Transplantation, and is also home to the Evelina Childrens Hospital and the Cancer Centre on the Guys site.
You will be close to the vibrant Borough Market and the South Bank, which are exceptional London locations; perfect places to work and relax next to such iconic venues as Big Ben, The London Eye and The Shard!
Person Specification
Qualifications
Essential
- GCSE grades A-C including English and Maths
- Evidence of significant personal development through formal courses and/or experience
Desirable
- Hold a Leadership/Management qualification such as the Synnovis MDP or similar
- Have completed appropriate personnel management training e.g. recruitment and appraisal training
- Hold a project management qualification i.e. PRINCE 2
Experience
Essential
- Extensive Office/Specimen Reception experience
- Experience working within a Pathology Laboratory
- Experience working with a clinical LIMS system
- Line management experience and knowledge of personnel issues and HR processes
- Experience contributing to or reviewing business cases
Desirable
- Experience working within a Genomics Laboratory
- Previous experience with Geneworks database
- Knowledge of managing referrals for Genetic testing
- Diary management on behalf of others
Skills and Knowledge
Essential
- Good IT skills - Microsoft Word and Excel
Desirable
- Knowledge of operational managerial techniques
- Understanding of workflows in a clinical laboratory
Person Specification
Qualifications
Essential
- GCSE grades A-C including English and Maths
- Evidence of significant personal development through formal courses and/or experience
Desirable
- Hold a Leadership/Management qualification such as the Synnovis MDP or similar
- Have completed appropriate personnel management training e.g. recruitment and appraisal training
- Hold a project management qualification i.e. PRINCE 2
Experience
Essential
- Extensive Office/Specimen Reception experience
- Experience working within a Pathology Laboratory
- Experience working with a clinical LIMS system
- Line management experience and knowledge of personnel issues and HR processes
- Experience contributing to or reviewing business cases
Desirable
- Experience working within a Genomics Laboratory
- Previous experience with Geneworks database
- Knowledge of managing referrals for Genetic testing
- Diary management on behalf of others
Skills and Knowledge
Essential
- Good IT skills - Microsoft Word and Excel
Desirable
- Knowledge of operational managerial techniques
- Understanding of workflows in a clinical laboratory
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
