Job summary
The Quality Governance and patient Safety Support is a member of the Quality Governance Team and working collaboratively
across disciplines, the post holder will lead on aspects of quality governance
including serious incident investigations, as delegated by the Head of Quality
Governance & IG, to facilitate learning and improvements in clinical
practice and safety to reduce risk.
The role will incorporate the promotion
of a positive learning and just culture environment where changes are
established and embedded to improve patient safety, experience and outcomes. An
open learning culture will be fostered which will ensures that both lessons and
action is taken, and appropriate action is taken in response to mistakes and
service failures as well as learning from excellent practice and contributing
to the dissemination of this.
The post holder will be supportive and
innovate in their support to the Quality Governance & IG & Quality
Governance Advisor to ensure that all areas of quality governance including
clinical incidents, complaints, serious clinical Incidents are addressed and
actioned.
Main duties of the job
Oversee
the Governance function including the delegation of duties to the Governance
Support Officer
Policies
and Operational Document Ownership of the process to ensure appropriate
review and ratification prior to the expiry date of the documents
Supporting
the Quality Governance Advisor to complete the clinical Audit process
Ownership
of the generic Quality Governance inbox with delegation to the team
Prompt
action of all correspondence
Ensure
alignment to NEMS SOPs and KPIs in responding to complaints, incidents and
health care professional feedback
To
produce data reports as instructed by Head of Quality Governance & IG and
the Quality Governance Advisor
Innovative
thinking to ensure we are performing to a consistently high standard
Ensure
the Governance database is up to date and captures relevant learning/actions
taken
About us
NEMS CBS is a high
quality, high performing; not-for-profit organisation which delivers integrated
urgent care and urgent primary care services to over 1 million patients.
Responsive, adaptable and continually evolving, we have a reputation for
delivering locally-tailored, safe, effective and cost-efficient services with
high levels of patient satisfaction.
We are committed to
investing in our people and have an established programme of learning and
development, successfully developing our own Urgent Care Practitioners and
Advanced Clinical Practitioners.
NEMS currently operates 3
main services: (1) Integrated Urgent Care across Nottinghamshire serving a
patient population of over 1 million, including home visiting, remote
consultation and clinical assessment services; (2) Urgent Primary care
provision located within the A&E Department at QMC, (3) A 24-hour walk-in
urgent primary care service adjacent to Kings Mill Hospital A&E, Mansfield.
NEMS is committed to the
NHS Values (as set out in the NHS Constitution March 2015).
NEMS CBS is a registered
society under the Co-operative and Community Benefit Societies Act 2014.
Job description
Job responsibilities
Key
Duties and Responsibilities
Oversee
the Governance function including the delegation of duties to the Governance
Support Officer
Policies
and Operational Document Ownership of the process to ensure appropriate
review and ratification prior to the expiry date of the documents
Supporting
the Quality Governance Advisor to complete the clinical Audit process
Ownership
of the generic Quality Governance inbox with delegation to the team
Prompt
action of all correspondence
Ensure
alignment to NEMS SOPs and KPIs in responding to complaints, incidents and
health care professional feedback
To
produce data reports as instructed by Head of Quality Governance & IG and
the Quality Governance Advisor
Innovative
thinking to ensure we are performing to a consistently high standard
Ensure
the Governance database is up to date and captures relevant learning/actions
taken
The
post holder will work under the direction of the Quality Governance Advisor.
Working
with and under the delegation of the Quality Governance Advisor the post holder
will:
Have
responsibility for ensuring all complaints are drafted and presented to the
Head of Quality Governance in a timely manner to ensure KPIs are not missed
Look
at innovative ways to improve our processes which in turn will improve response
rates
Provide
advice and support to NEMS workforce on all issues relating to quality
governance and patient safety.
Plan
and undertake investigations into clinical incidents of varying nature and
complexity in line with agreed investigation timeframes and protocols as set
out in relevant NEMS policies and procedures or best practice.
Maintain
confidentiality and discretion in carrying out all the duties of the post.
Use
own initiative, sound judgment and experience to support appropriate decisions
in accordance with the vision and values of NEMS.
Ensure
that NEMS Policy and Procedure for the Reporting and management of incidents aligned
to NEMS Patient Safety Incident Framework is implemented across NEMS, including
compliance with Duty of Candour.
Ensure
procedures are followed throughout NEMS that will enable our standards for
incident management to be achieved and maintained.
Support
the Quality Governance Advisor to ensure dissemination of lessons learned and
remedial actions required are shared in a timely manner
Assist
the Quality Governance Advisor in delivering specific projects
Maintain
a high standard of record for each investigation and produce appropriate and
timely reports in respect of investigations into clinical incidents.
Utilise
Human Factors and Ergonomics focussed tools and techniques and to support
investigators in how we apply them
Ensure
all communication with patients, relatives and carers are open, honest and that
investigations are transparent and independent.
Support
the Quality Governance Advisor when required to ensure NEMS responds to and
captures all safety alerts
1. Self-Development
& Mandatory Training
Ensure
all mandatory training as required within your role is kept up to date.
Maintain
a personal development plan.
2. Any
other reasonable requests in keeping with the Quality Governance function.
Job description
Job responsibilities
Key
Duties and Responsibilities
Oversee
the Governance function including the delegation of duties to the Governance
Support Officer
Policies
and Operational Document Ownership of the process to ensure appropriate
review and ratification prior to the expiry date of the documents
Supporting
the Quality Governance Advisor to complete the clinical Audit process
Ownership
of the generic Quality Governance inbox with delegation to the team
Prompt
action of all correspondence
Ensure
alignment to NEMS SOPs and KPIs in responding to complaints, incidents and
health care professional feedback
To
produce data reports as instructed by Head of Quality Governance & IG and
the Quality Governance Advisor
Innovative
thinking to ensure we are performing to a consistently high standard
Ensure
the Governance database is up to date and captures relevant learning/actions
taken
The
post holder will work under the direction of the Quality Governance Advisor.
Working
with and under the delegation of the Quality Governance Advisor the post holder
will:
Have
responsibility for ensuring all complaints are drafted and presented to the
Head of Quality Governance in a timely manner to ensure KPIs are not missed
Look
at innovative ways to improve our processes which in turn will improve response
rates
Provide
advice and support to NEMS workforce on all issues relating to quality
governance and patient safety.
Plan
and undertake investigations into clinical incidents of varying nature and
complexity in line with agreed investigation timeframes and protocols as set
out in relevant NEMS policies and procedures or best practice.
Maintain
confidentiality and discretion in carrying out all the duties of the post.
Use
own initiative, sound judgment and experience to support appropriate decisions
in accordance with the vision and values of NEMS.
Ensure
that NEMS Policy and Procedure for the Reporting and management of incidents aligned
to NEMS Patient Safety Incident Framework is implemented across NEMS, including
compliance with Duty of Candour.
Ensure
procedures are followed throughout NEMS that will enable our standards for
incident management to be achieved and maintained.
Support
the Quality Governance Advisor to ensure dissemination of lessons learned and
remedial actions required are shared in a timely manner
Assist
the Quality Governance Advisor in delivering specific projects
Maintain
a high standard of record for each investigation and produce appropriate and
timely reports in respect of investigations into clinical incidents.
Utilise
Human Factors and Ergonomics focussed tools and techniques and to support
investigators in how we apply them
Ensure
all communication with patients, relatives and carers are open, honest and that
investigations are transparent and independent.
Support
the Quality Governance Advisor when required to ensure NEMS responds to and
captures all safety alerts
1. Self-Development
& Mandatory Training
Ensure
all mandatory training as required within your role is kept up to date.
Maintain
a personal development plan.
2. Any
other reasonable requests in keeping with the Quality Governance function.
Person Specification
Experience
Essential
- Previous experience of working within a healthcare setting
- Knowledge of Quality Governance
- Previous experience of leading on projects
- Ability to deputise
- Experience in complaints or incidents
- Understanding of local and national policies in relation to governance
- Experience of report writing
- Experience of engaging with patients
- Knowledge of PSIRF
Desirable
- Operating in NHS or social care commissioned services
- Experience in urgent primary care services
- Investigation experience.
Qualifications
Essential
Desirable
- Degree Level Education or equivalent experience
- Previous Governance or IG training
Person Specification
Experience
Essential
- Previous experience of working within a healthcare setting
- Knowledge of Quality Governance
- Previous experience of leading on projects
- Ability to deputise
- Experience in complaints or incidents
- Understanding of local and national policies in relation to governance
- Experience of report writing
- Experience of engaging with patients
- Knowledge of PSIRF
Desirable
- Operating in NHS or social care commissioned services
- Experience in urgent primary care services
- Investigation experience.
Qualifications
Essential
Desirable
- Degree Level Education or equivalent experience
- Previous Governance or IG training
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
