Job summary
At NEMS we have an exciting opportunity for Urgent Care Telephone Triage Clinicians to join our team!
The successful candidates will take part in our 6 month bespoke training programme, which aims to build your clinical knowledge and confidence.
Main duties of the job
The role involves carrying out clinical telephone consultations, providing advice and information in line with policies, procedures, and guidelines, whilst utilising professional judgement and referring to other agencies where appropriate.
We welcome applications from everyone. If you require any reasonable adjustments throughout the recruitment process and beyond, we encourage you to get in touch with our Recruitment Officer,who can help.
About us
NEMS CBS is a high quality, high performing; not-for-profit organisation which delivers integrated urgent care and urgent primary care services to over 1 million patients. Responsive, adaptable and continually evolving, we have a reputation for delivering locally tailored, safe, effective and cost-efficient services with high levels of patient satisfaction.
We are committed to investing in our people and have an established programme of learning and development, successfully developing our own Urgent Care Practitioners and Advanced Clinical Practitioners.
NEMS currently operates 3 main services: (1) Integrated Urgent Care across Nottinghamshire serving a patient population of over 1 million, including home visiting, remote consultation and clinical assessment services; (2) Urgent Primary care provision located within the A&E Department at QMC, (3) A 24-hour walk-in urgent primary care service adjacent to Kings Mill Hospital A&E, Mansfield.
NEMS CBS is a registered society under the Co-operative and Community Benefit Societies Act 2014.
Employee Benefits:
- 25 days of holiday entitlement + bank holidays (pro rata)
- Additional 5 days Annual Leave upon completion of 5 years continued service with NEMS
- NHS Pension
- Access ongoing continuous professional development
- Regular clinical supervision
- Flexible working options
- Employee Assistance Programme
- Opportunity to participate in service development and improvement
- Free tea & coffee
- Eye Care Vouchers
Job description
Job responsibilities
Some aspects of the role include:
- Undertake telephone clinical assessments
of patients healthcare needs and provide clinical advice in accordance with
relevant policies and guidance, and facilitate onward referral to other
professionals if required.
-
Encourage patients to carry out
self-care where appropriate, supported by direction to other sources of health
and social care information.
-
Advise callers on the correct use of
primary, secondary and emergency healthcare services, and assess and prioritise
patients clinical needs in accordance with NEMS policies and guidelines.
-
Liaise and communicate clinical
information verbally and via technical links with NEMS and health and social
care partners to ensure continuity of care for the caller.
-
Administer medicines under Patient
Group Directions as appropriate.
-
Dispense medicines prescribed by
Primary Care Practitioners and doctors in accordance with NEMS policies.
-
Liaise directly with NEMS GPs and
Senior Primary Care Practitioners regarding medicines outside of the
individuals normal sphere of competence and medicine-related uncertainties.
-
Liaise with other professionals to
facilitate direct referrals to other health care providers within the policies
of the organisation and 111 FIRST.
-
Participate in the mentorship of
visiting health professionals and students on recognised training programmes.
-
Recognise and act upon opportunities
through consultation to promote public health.
For the full job description, please find attached to this advert.
Job description
Job responsibilities
Some aspects of the role include:
- Undertake telephone clinical assessments
of patients healthcare needs and provide clinical advice in accordance with
relevant policies and guidance, and facilitate onward referral to other
professionals if required.
-
Encourage patients to carry out
self-care where appropriate, supported by direction to other sources of health
and social care information.
-
Advise callers on the correct use of
primary, secondary and emergency healthcare services, and assess and prioritise
patients clinical needs in accordance with NEMS policies and guidelines.
-
Liaise and communicate clinical
information verbally and via technical links with NEMS and health and social
care partners to ensure continuity of care for the caller.
-
Administer medicines under Patient
Group Directions as appropriate.
-
Dispense medicines prescribed by
Primary Care Practitioners and doctors in accordance with NEMS policies.
-
Liaise directly with NEMS GPs and
Senior Primary Care Practitioners regarding medicines outside of the
individuals normal sphere of competence and medicine-related uncertainties.
-
Liaise with other professionals to
facilitate direct referrals to other health care providers within the policies
of the organisation and 111 FIRST.
-
Participate in the mentorship of
visiting health professionals and students on recognised training programmes.
-
Recognise and act upon opportunities
through consultation to promote public health.
For the full job description, please find attached to this advert.
Person Specification
Experience
Essential
- At least 3 years post registration experience.
Desirable
- Previous telephone triage/consultation experience. Experience Using Adastra. Experience using clinical decision software tools I.E. Odyssey / pathways etc.
Qualifications
Essential
- Registered Healthcare Professional
Person Specification
Experience
Essential
- At least 3 years post registration experience.
Desirable
- Previous telephone triage/consultation experience. Experience Using Adastra. Experience using clinical decision software tools I.E. Odyssey / pathways etc.
Qualifications
Essential
- Registered Healthcare Professional
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
