Job summary
NEMS has an exciting senior management opportunity!
We are looking for a Head of Operations and EPRR who will collaborate with internal and external stakeholders to ensure the high-quality delivery of all services and ensure robust resilience planning.
Main duties of the job
The post holder will be able to demonstrate significant experience in operational management and emergency planning, strategic leadership or operational leadership roles and be familiar with how NHS organisations work.
A strong track record of operational management and improvements, development and strategy of resilience planning is fundamental to this role.
The post holder will need to be flexible in working across all NEMS sites across a 24/7 period. The post holder will also contribute to the Gold/Strategic on call rota which would take place one weekend in five.
About us
NEMS CBS is a high quality, high performing; not-for-profit organisation which delivers integrated urgent care and urgent primary care services to over 1 million patients. Responsive, adaptable and continually evolving, we have a reputation for delivering locally tailored, safe, effective and cost-efficient services with high levels of patient satisfaction.
We are committed to investing in our people and have an established programme of learning and development, successfully developing our own Urgent Care Practitioners and Advanced Clinical Practitioners.
NEMS currently operates 3 main services: (1) Integrated Urgent Care across Nottinghamshire serving a patient population of over 1 million, including home visiting, remote consultation and clinical assessment services; (2) Urgent Primary care provision located within the A&E Department at QMC, (3) A 24-hour walk-in urgent primary care service adjacent to Kings Mill Hospital A&E, Mansfield.
NEMS CBS is a registered society under the Co-operative and Community Benefit Societies Act 2014.
Core Benefits for the NEMS Workforce
- 25 days of holiday entitlement + bank holidays (pro rata)
- NHS Pension
- Access ongoing continuous professional development
- Compassionate Leave
- Regular clinical supervision
- Flexible working options
- Employee Assistance Programme
- Mental Health First Aiders
- Opportunity to participate in service development and improvement
- Free tea & coffee
- Eye Care Voucher
Job description
Job responsibilities
Operational Management
- Line management of Operational Delivery Manager
- Reporting to the Director of Operations, you will be a key and integral member of the senior management team
- Engage and collaborate with Clinical and Operational teams to identify operational improvement opportunities
- Attend monthly contract meetings with commissioners
- Track, measure and analyse business improvement and efficiency metrics using KPIs
- You will have the autonomy to generate ideas in improving your services
- Review operational performance in conjunction with contractual obligations
- Support the Director of Operations and Director of Finance and Corporate Services to maintain the management of contracts commissioned by ICB and other providers, including support to any procurement exercises to ensure timely rebidding.
- Actively engage in partnership collaborations
- Support Head of Digital and Performance to exploit the NEMS data operations capability
- Contribute to the development of strategic direction and organisational development
- Support the Directors in establishing policies, aims and objectives.
Emergency Preparedness, Resilience and Response (EPRR)
- Support the AEO in the development and delivery of NEMS EPRR in accordance with national framework
- Act as main point of contact for ICB resilience management team
- Train and educate NEMS staff on the roles and responsibilities of EPRR activities
- Lead on medical and professional productivity reviews
- Lead and develop data operation
Job description
Job responsibilities
Operational Management
- Line management of Operational Delivery Manager
- Reporting to the Director of Operations, you will be a key and integral member of the senior management team
- Engage and collaborate with Clinical and Operational teams to identify operational improvement opportunities
- Attend monthly contract meetings with commissioners
- Track, measure and analyse business improvement and efficiency metrics using KPIs
- You will have the autonomy to generate ideas in improving your services
- Review operational performance in conjunction with contractual obligations
- Support the Director of Operations and Director of Finance and Corporate Services to maintain the management of contracts commissioned by ICB and other providers, including support to any procurement exercises to ensure timely rebidding.
- Actively engage in partnership collaborations
- Support Head of Digital and Performance to exploit the NEMS data operations capability
- Contribute to the development of strategic direction and organisational development
- Support the Directors in establishing policies, aims and objectives.
Emergency Preparedness, Resilience and Response (EPRR)
- Support the AEO in the development and delivery of NEMS EPRR in accordance with national framework
- Act as main point of contact for ICB resilience management team
- Train and educate NEMS staff on the roles and responsibilities of EPRR activities
- Lead on medical and professional productivity reviews
- Lead and develop data operation
Person Specification
Qualifications
Essential
- Degree or Post Graduate or equivalent qualifications or experience
Experience
Essential
- Strategic planning and management / operations management, preferably within the NHS or social care commissioned services / resilience planning and emergency preparedness
Person Specification
Qualifications
Essential
- Degree or Post Graduate or equivalent qualifications or experience
Experience
Essential
- Strategic planning and management / operations management, preferably within the NHS or social care commissioned services / resilience planning and emergency preparedness
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
