Transport Manager

Job description

Job responsibilities

Main Duties and Responsibilities:

Organisational Management

• To plan, co-ordinate and monitor staff activities to enable a professional, high quality, thoughtful and courteous service to be offered to patients.
• Ensure operational service readiness on a daily basis and all vehicles & systems are working effectively and efficiently.
• Design and manage the Drivers / Doctors Assistant rota ensuring adequate operational staffing levels.
• To ensure on going compliance with all Quality Requirements and targets set by commissioners.
• To ensure on going compliance with all CQC requirements.
• Develop effective communication channels and ensure the dissemination of all training and information to the operational team.
• Assist in the investigation and management of complaints, significant events and feedback about NEMS operational services and staff.
• Support the management of all patient and organisational information to ensure compliance with NEMS Information Governance Policies including management of agreed systems. Work with NEMS CBS governance lead to support future developments of governance procedures.
• Support joint service review and annual contract review processes by ensuring the contractual responsibilities are met in relation to activity and performance monitoring and/or key performance indicators as required.
• To ensure that all NEMS vehicles comply with the requirement of the law and are kept in a fit and roadworthy condition.
• To generate a rolling maintenance programme for all vehicles.
• To assist the Clinical Team in ensuring medicine management policies are being adhered to.
• To work with NEMS Estates Manager to ensure that operational staff are following COSHH regulations.

Staff Management

• Liaise with HR Department on recruitment, supervision, training, performance and welfare issues.
• Liaise with NEMS Health and Safety Officer on H&S issues.
• Liaise closely and host regular meetings for operational staff.
• Monitor compliance with Commissioners requirements for contractual performance.
• Work with members of the NEMS management team to monitor and manage individual performance of operational staff.
• Facilitate collaborative and multi-disciplinary team working and motivate staff.
• Act as reference point for operational staff on all aspects of employment law, pensions, Data Protection and health and safety at work, utilising HR Department support as appropriate.
• Plan, develop and monitor the delivery and effectiveness of induction and training provided to operational staff.
• Ensure operational staff are aware of staff handbook and HR policies and procedures.

Strategic Activities and Service Improvements

• Manage the Operational Services in line with the aims and objectives agreed with the Director of Operations and NEMS CBS Management Team.
• Initiate and participate in development of new policies and procedures within the organisation.
• Act as the focal point for communication liaising with the Director of Operations, NEMS CBS Management Team and other operational team members.
• Act as the main point of contact for customers and commissioners of NEMS operational services, such as GP practices, CCGs organising Protected Learning Time, Nottingham City Council, Community Midwifery and District Nursing.
• Make recommendations for service improvement through simplifying and speeding up processes for accepting patients, documenting care and capturing key data to meet audit and reporting requirements.
• Initiate and recommend improvements in the design of any information system NEMS CBS is required to use to deliver services, with a view to user friendly efficiency, integration with other systems, and data capture that supports performance and contract management.
• In conjunction with the Training Team, set the standards for staff skills in delivering efficient services competently, with due care and thoughtfulness for customers and service users as individuals.
• Support the NEMS CBS Management Team in the planning and implementation of any changes agreed with NEMS CBS Board and commissioners.

Patient Experience

• Confidentiality - In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
• In conjunction with the trainer facilitator, develop staff skills in delivering efficient services competently, with due care and thoughtfulness for patients as individuals.
• Plan, develop and implement systems to ensure adequate provision of service to patients.
• Deal with patient enquiries and complaints and promote patient satisfaction in line with NEMS policies and procedures, including liaising NEMS CBS clinical governance support staff and/or Chief Nurse and Chief Executive as required.

Health and Safety

• Work with Health and Safety Officer to ensure compliance with legislation relating to health and safety.
• Support NEMS development and implementation of health and safety policies and procedures.
• In conjunction with NEMS Health and Safety Officer ensure Training Facilitators provide direct training on health and safety procedures for all staff members.
• Ensure all accidents and/or dangerous incidents are recorded and investigated.

Person Specification

Qualifications

Essential

• GCSE grade A to C (or equivalent) in English and Maths

Experience

Essential

• Relevant management / supervisory experience. Able to motivate a team and deliver expected outcomes.
• An ability to communicate effectively and build and foster relations with NEMS staff and key stakeholders from Health Care Organisations, service users and commissioners.
• An understanding of the CQC essential standards and what they mean for NEMS CBS services.
• Aptitude to learn and manipulate clinical and administrative computer systems within service areas.
• Experience of using standard word processing, spreadsheet and presentation computer packages in use at NEMS.
• Able to demonstrate experience of change management and service improvement.
• Understanding of the contractual and customer requirements in relation to all NEMS CBS services.
• Ability to develop and deliver training to individuals and small groups.
• Possess the skills to conduct functional analysis of service area.
• Ability to work flexibly to accommodate the requirements of the role- with out of hours work when required.
• Awareness of escalation triggers in order to involve other functional areas (HR and Finance) within NEMS.
• Full, clean UK Driving Licence (internal driving test included as part of role).

Desirable

• Relevant Management and leadership qualification.
• Ability to communicate effectively with NEMS customers and provider partners and deal with customer feedback.
• Ability to identify training needs and set standards for training.
• Ability to design and ensure delivery of training to assist with the embedding of CQC essential standards within NEMS CBS.
• Experience of working within the NHS.
• Experience in dealing with customer complaints and sales & marketing.
• Mechanical aptitude or experience.

Knowledge and Skills

Essential

• Able to develop a culture that improves quality.
• Leadership qualities.
• Analytical skills.
• Customer focus skills.
• Able to negotiate and influence others.

Desirable

• Knowledge of current challenges within the NHS.
• Ability to manage challenging situations.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

NEMS Community Benefit Services Ltd

Address

N E M S Platform One Practice

Station Street

Nottingham

NG2 3AJ