Nurse (Telephone Triage)
NEMS Community Benefit Services Ltd
This job is now closed
At NEMS we have an exciting opportunity for an experienced Urgent Care Telephone Triage Clinician to join our team!
Main duties of the job
The role involves carrying out clinical telephone consultations, providing advice and information in line with policies, procedures, and guidelines, whilst utilising professional judgement and referring to other agencies where appropriate.
NEMS CBS is a high quality, high performing; not-for-profit organisation which delivers integrated urgent care and urgent primary care services to over 1 million patients. Responsive, adaptable and continually evolving, we have a reputation for delivering locally tailored, safe, effective and cost-efficient services with high levels of patient satisfaction.
We are committed to investing in our people and have an established programme of learning and development, successfully developing our own Urgent Care Practitioners and Advanced Clinical Practitioners.
NEMS currently operates 3 main services: (1) Integrated Urgent Care across Nottinghamshire serving a patient population of over 1 million, including home visiting, remote consultation and clinical assessment services; (2) Urgent Primary care provision located within the A&E Department at QMC, (3) A 24-hour walk-in urgent primary care service adjacent to Kings Mill Hospital A&E, Mansfield.
NEMS CBS is a registered society under the Co-operative and Community Benefit Societies Act 2014.
- 25 days of holiday entitlement + bank holidays (pro rata)
- Additional 5 days Annual Leave upon completion of 5 years continued service with NEMS
- NHS Pension
- Access ongoing continuous professional development
- Regular clinical supervision
- Flexible working options
- Employee Assistance Programme
- Mental Health First Aiders
- Opportunity to participate in service development and improvement
- Free tea & coffee
- Eye Care Vouchers
Works within respective Code of Professional Conduct.
Be committed to working flexibly within a dynamic environment, responding positively to the changing needs of the service.
Promote and facilitate evidence-based practice.
Demonstrate continual professional (CPD) development through organised or self-directed study/learning and participation in clinical supervision.
Always practice within own scope of competence, recognising limitations of clinical practice.
Undertake telephone clinical assessments of patients healthcare needs and provide clinical advice in accordance with relevant policies and guidance, and facilitate onward referral to other professionals if required.
Use a Clinical Decision Tool IT system to assist with the clinical assessment of patients on the telephone.
Encourage patients to carry out self-care where appropriate, supported by direction to other sources of health and social care information.
Advise callers on the correct use of primary, secondary and emergency healthcare services, and assess and prioritise patients clinical needs in accordance with NEMS policies and guidelines.
Provide advice and support to other clinical staff.
Liaise and communicate clinical information verbally and via technical links with NEMS and health and social care partners to ensure continuity of care for the caller.
Administer medicines under Patient Group Directions as appropriate.
Dispense medicines prescribed by Primary Care Practitioners and doctors in accordance with NEMS policies.
Maintain accurate, contemporaneous record keeping of all interventions with patients, fully utilising computer software systems in place and/or other mediums.
Maintain confidentiality at all times in accordance with legislative and policy requirements.
Act as the patients advocate when required to.
Participate and assist in service evaluation, clinical audit and research as required.
Liaise directly with NEMS GPs and Senior Primary Care Practitioners regarding medicines outside of the individuals normal sphere of competence and medicine-related uncertainties.
Participate in the investigation of complaints, incidents and accidents.
Undertake safe clinical practice within health and safety guidelines.
Work within and be aware of the organisations clinical policies and guidelines.
Maintain own awareness of current health policy relevant to practice.
Be aware of the impact your decisions may have upon the patient and their General Practitioner.
Liaise with other professionals to facilitate direct referrals to other health care providers within the policies of the organisation and 111 FIRST.
Participate in the mentorship of visiting health professionals and students on recognised training programmes.
Recognise and act upon opportunities through consultation to promote public health.
Skills & Abilities
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).