Nurse (Telephone Triage)

Job description

Job responsibilities

Professional Responsibilities:

Works within respective Code of Professional Conduct.

Be committed to working flexibly within a dynamic environment, responding positively to the changing needs of the service.

Promote and facilitate evidence-based practice.

Demonstrate continual professional (CPD) development through organised or self-directed study/learning and participation in clinical supervision.

Clinical Responsibilities:

Always practice within own scope of competence, recognising limitations of clinical practice.

Undertake telephone clinical assessments of patients healthcare needs and provide clinical advice in accordance with relevant policies and guidance, and facilitate onward referral to other professionals if required.

Use a Clinical Decision Tool IT system to assist with the clinical assessment of patients on the telephone.

Encourage patients to carry out self-care where appropriate, supported by direction to other sources of health and social care information.

Advise callers on the correct use of primary, secondary and emergency healthcare services, and assess and prioritise patients clinical needs in accordance with NEMS policies and guidelines.

Provide advice and support to other clinical staff.

Liaise and communicate clinical information verbally and via technical links with NEMS and health and social care partners to ensure continuity of care for the caller.

Administer medicines under Patient Group Directions as appropriate.

Dispense medicines prescribed by Primary Care Practitioners and doctors in accordance with NEMS policies.

Maintain accurate, contemporaneous record keeping of all interventions with patients, fully utilising computer software systems in place and/or other mediums.

Maintain confidentiality at all times in accordance with legislative and policy requirements.

Act as the patients advocate when required to.

Participate and assist in service evaluation, clinical audit and research as required.

Liaise directly with NEMS GPs and Senior Primary Care Practitioners regarding medicines outside of the individuals normal sphere of competence and medicine-related uncertainties.

Participate in the investigation of complaints, incidents and accidents.

Undertake safe clinical practice within health and safety guidelines.

Work within and be aware of the organisations clinical policies and guidelines.

Maintain own awareness of current health policy relevant to practice.

Be aware of the impact your decisions may have upon the patient and their General Practitioner.

Liaise with other professionals to facilitate direct referrals to other health care providers within the policies of the organisation and 111 FIRST.

Participate in the mentorship of visiting health professionals and students on recognised training programmes.

Recognise and act upon opportunities through consultation to promote public health.

Person Specification

Experience

Essential

• At least 3 years post registration experience.

Desirable

• Previous telephone triage/consultation experience
• Using Adastra
• Able to use clinical decision software tools I.E. Odyssey / pathways etc

Qualifications

Essential

• Registered Healthcare Professional or Physician Associate.

Desirable

• Evidence of relevant post-registration study.

Skills & Abilities

Essential

• Excellent IT skills, including standard keyboard skills.

Desirable

• Ability to use clinical systems such as Adastra / Systm1 / Odyssey

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

NEMS Community Benefit Services Ltd

Address

Forward House

Station Street

Nottingham

NG2 3AJ