Job responsibilities
Job Summary
Healthcare Assistants work as part of the team, providing clinical
support to the multidisciplinary team and to assist other members of the team
to ensure a high standard of patient care. Working under the supervision of a
clinician and in accordance with specific practice guidelines and protocols, be responsible for performing specific duties including
basic vital observations.
The Healthcare Assistant will also undertake basic housekeeping duties as
directed by the clinician in charge and have a flexible approach to shift
patterns and service needs which may involve working in different areas or
cross site working.
Key
Relationships
GPs and clinical staff
Shift Leaders
Operational Staff
Driver/Doctor Assistants
NEMS Management Team
Integrated Care System Partners
Main
Duties of The Job (Clinical):
To work efficiently and professionally with the multidisciplinary
team to provide a safe and efficient service to all service users and their
carer.
To competently undertake and record
(and after appropriate training) base line observations:
Temperature
Pulse
Respiration
Blood oxygen saturations
Blood pressure
Weight
Urinalysis
Blood Glucose
Peak Flow
ECG Recording
Venepuncture
Act as first point of contact with
patients and/or their carer, maintaining oversight of the waiting room.
To liaise with clinicians over the
appropriate prioritisation of patients in the waiting room, utilising
recommended early warning scores such as PEWS (Paediatric Early Warning Score)
or NEWS2 (National Early Warning Score).
Able to work under minimal
supervision but fully aware when to escalate concerns to a registered
healthcare professional.
Recognising changes in patients observations/condition
and reporting them to the nurse in charge/ appropriate registered healthcare
professional.
Assisting with patient treatment
including patient dressings, chaperone and during any medical emergencies,
To feedback, report and escalate as
appropriate the condition and welfare, including safeguarding, of patients to
the appropriate clinician.
To recognise own limitations and
undertake any further training to reduce these limitations essential to the
role.
Supporting Clinical Staff with General Duties
Maintaining Clinical stock and
restocking all clinical areas
Ensuring that all clinical rooms are
restocked at the end of the day
Contribute to maintaining Infection
control processes, recording and reporting infection control audits, ensuring
actions are completed and cleaning schedules are updated annually.
Ensure that spills of bodily fluids
within the practice premises are promptly cleaned up using spill kits and
equipment supplied.
To support the service in achieving
clinical targets and audits like infection control, patient feedback and reduce
wait times.
Professional Responsibilities
Work within clinical capabilities and
NEMS polices and standard operational procedures
Work as an effective and responsible
team member
To act as the patients advocate and
ensure confidentiality at all times.
Respecting the privacy, dignity,
needs and beliefs of patients, carers and colleagues.
Behaving in a manner which is
welcoming to and of the individual, is non-judgmental and respects their
circumstances, feelings priorities and rights
Be committed to working flexibly
within a dynamic environment, responding to the changing needs of the service.
Prioritise own workload and ensure
effective time-management strategies are embedded within the culture of the
team.
To respond to and report areas of
concerns or incidents to the Assistant Head of Clinical Service Delivery or
Head of Service Delivery and the NEMS Governance team as soon as possible
To co-operate in the investigation,
of complaints, incidents and accidents
To undertake safe clinical practice
within health and safety guidelines
To work within and be aware of the
organisations clinical policies and guidelines
To be aware of the impact your
decisions may have on the upon the patient
Attend staff meetings and participate
in discussions that proactively and positively support service improvement.
STANDARD ROLE DIMENSIONS:
1.
Organisational Management
Attend
team meetings as required.
Participate
in the annual Performance Review and Development process.
Respond
positively to organisational change and participate in the change process.
Work
consistently to improve the service provided.
Communicate
effectively with your line manager any issues or ideas relating to improvements
and developments.
Work
flexibly according to the needs of the service and organisation.
2.
Staff Management
Support
new colleagues.
Support
those on student placements.
Delegate
appropriately to team members.
Cooperate
and support colleagues to ensure effective services.
3.
Strategic Activities and Service
Improvement
Demonstrate
understanding of the strategic purpose of NEMS developments and how you
contribute.
Undertake
training and development appropriate to your role as required.
Be
proficient in using the IT systems of choice.
Ensure
prompt and regular attendance at work.
4.
Patient Experience
Sign an annual confidentiality
agreement.
Work in accordance with
confidentiality and information governance requirements.
Promote feedback from patients and
carers, using the systems available.
Participate in NEMS patient
experience programmes.
Ensure you are always working within
relevant policies.
5.
Finances
Be aware
of the financial implications of decisions and actions.
Work in a
manner that promotes the financial stability of the organisation.
6.
Health and Safety
Adhere to
Health and Safety policies and procedures.
Comply
with employee responsibilities under the Health and Safety at Work Act.
Participate
in relevant health and safety procedures and training.
Ensure
your personal safety is maintained and that of your colleagues and the public.
Ensure all
accidents and/or dangerous incidents are recorded and reported, as guided by
NEMS policy.
Observe
all regulations governing the driving and use of vehicles on the public
highways.
Qualifying
factors
Flexibility
This role profile is intended to
provide a broad outline of the main responsibilities only. The post holder
will need to be flexible in developing the role and in initial and on-going
discussions with the Clinical Lead.
Confidentiality
Under the Data Protection Act 1998,
the post holder must maintain the confidentiality of information about all
stakeholders. The work is of a
confidential nature and information gained must not be communicated to other
persons except in the recognized course of duty. Unauthorised disclosure of
confidential information will result in disciplinary action and may lead to
your dismissal.
In the performance of the duties outlined in
this job description, the post-holder may have access to confidential information
relating to all stakeholders and organisations. All such information from any
source is to be regarded as strictly confidential.
Information relating to stakeholders may only
be divulged to authorised persons in accordance with NEMS CBS policies and
procedures relating to confidentiality and the protection of personal and
sensitive data.
Equality and
Diversity
The post-holder will support the
equality, diversity and rights of patients, carers and colleagues, to
include:
Acting in a way that recognises the importance
of peoples rights, interpreting them in a way that is consistent with NEMS
CBS procedures and policies, and current legislation.
Respecting the privacy, dignity, needs and
beliefs of stakeholders.
Behaving in a manner which is welcoming to and
of the individual, is non-judgmental and respects their circumstances,
feelings, priorities and rights.
Health &
Safety
Employees must be aware of the
responsibilities placed on them under the Health and Safety at Work Act
(1974) to ensure that the agreed procedures are carried out to maintain a
safe environment for patients, visitors and staff.
Environment
The post holder will support the
impact on the environment and be vigilant and pro-active in ensuring they
adhere to the management strategy i.e., recycling, waste management, use of
vehicles etc.
Rehabilitation
of Offenders Act
This post is subject to the Rehabilitation of Offenders Act (Exceptions
Order) 1975 and as such it will be necessary for a submission for Disclosure
to be made to the Disclosure and Barring Service (formerly known as CRB) to
check for any previous criminal convictions.
Core Benefits for the NEMS Workforce
25 days of holiday entitlement + bank holidays (pro rata)
NHS Pension
Access ongoing continuous professional development
Regular clinical supervision
Flexible working options
Employee Assistance Programme
Mental Health First Aiders
Opportunity to participate in service development and improvement
Free tea & coffee
Eye Care Vouchers
