Integrated Community Care/Bexhill PCN

Diabetes Care Coordinator

Information:

This job is now closed

Job summary

Bexhill Primary Care Network is a colloboration of Bexhill GP Practices. Together we are working for a healthier community. We are a team of nearly 30 colleagues, which consists of Care Co-Ordinators, Social Prescribers, Dieticians, Podiatrists and a Pharmacy team, and together with the GP surgery staff offer a wide range of support to the 48,000 Bexhill Patient Population.

We are looking for a Diabetes Care Co-Ordinator to join the team. They must be passionate about providing support in this area, as well as looking for support groups and organisations in our area that can help patients receive a holistic care package.

Main duties of the job

We are looking for a hard working, passionate and caring person, who is a team player, but equally can work on their own when needed.

Being able to be pro-active and diligent is important to us. We are looking for someone who has, not only excellent administration skills but excellent people skills - being able to really listen patient needs as part of their care.

About us

We have an excellent team, everyone works together to achieve a common goal. We enjoy social activities whenever we can, and take part in any charity events and days.

We try to be as flexible as possible around working times as long as the core hours are covered - We believe in a healthy work life balance.

Ideally we are looking for a full time Care Co-Ordinator, but would be willing to look at 30 hours for the right person.

Details

Date posted

03 October 2022

Pay scheme

Other

Salary

£22,486.67 to £23,933.64 a year Dependant on experience

Contract

Fixed term

Duration

18 months

Working pattern

Full-time, Part-time

Reference number

U0122-22-8355

Job locations

2nd floor Offices, Amherst Building

Amherst Road

Bexhill on sea

East Sussex

TN40 1QH


Job description

Job responsibilities

JOB DESCRIPTION

Diabetes Care Coordinator - Band 4

Responsible to; PCN Business Manager

Accountable to; PCN Clinical director / Bexhill PCN

Contract length: Fixed term for 18 months with the view to make a permanent contract after March 2024

1. Job Summary

The Diabetes care coordinator role will work as a key member of the Bexhill PCN team in supporting the delivery of the care processes for Diabetes prevention and All forms of diabetes affecting the people living in Bexhill and registered with Bexhill GP Practices.

The Diabetes care coordinator will work closely with healthcare professionals, patients and local communities to encourage patients at high risk of type 2 diabetes to access lifestyle interventions to reduce their risk of developing the condition and will also take an active role in quality improvement activities and partnership working. They will proactively support patients with diabetes to engage with the care processes offered by practices. They will support practices to improve diabetes care among the vulnerable people, the regular non-attenders,

The job description and person specification are an outline of the tasks, responsibilities and outcomes required of the role. The job holder will carry out any other duties as may reasonably be required.

2. Main responsibilities

Includes but not restricted to:

Providing comprehensive support to the delivery of the NDPP across Bexhill PCN - including supporting GP practices to identify and refer eligible patients and to encourage patients at high risk of type 2 diabetes to access lifestyle interventions to reduce their risk of the condition

Promoting diabetes prevention and awareness

Promoting self-management of diabetes, encouraging uptake of all care processes, signpost people to appropriate services to help them with their Physical/ Psychological/social health.

Help PCN and practices to tackle health inequalities

Work closely with the ICDC part take in MDT meetings and coordinate care of people with diabetes.

Patient engagement including engaging with BAME populations and deprived communities

Being the key link between the people with Diabetes, carers, GP practices and PCN.

Undertaking information governance training and to ensure confidentiality agreements are signed prior to working directly with patient data within practices.

Arranging, attending, and contributing to relevant meetings with actions followed up as required

Undertaking administrative duties such as photocopying and mail-out distributions.

Ensuring all urgent and/or confidential communications are received and distributed from/to relevant parties in a timely manner.

Arranging meetings with staff, both clinical and non-clinical

Supporting engagement, planning, reporting and administrative needs

Gathering information and undertaking enquiries as and when necessary

Supporting other projects as required

Other related activities:

Completing NHS mandatory training

Identify personal education needs and skills development with the registered practitioner

Actively engage with relevant partners including Diabetes UK to utilise their expertise and experience and support

Demonstrate an awareness of the limits of own practice and knowledge and when to seek appropriate support/advice

To be aware of Health and Safety policies and procedures with regards to Visual Display Units and seating

To listen with empathy to patients and carers, ensuring discretion and confidentiality

3. Health, Safety and Security

a) Promote, monitor and maintain best practice in health, safety and security

b) Monitor and maintain health, safety and security of self and others in own work area

c) Ensure own knowledge of appropriate professional standard and Trust professional guidelines and that these are applied to practice

d) Delegate/refer to other practitioners when health outcomes or risks and needs are beyond own competence and scope of practice

4. Equality and Diversity

a) Support equality and diversity

b) Promote people's equity, diversity and rights through ensuring that own and others' practice is in the best interests of patients

5. General

a) This job description is not meant to be exhaustive and can be altered in consultation with the post holder and manager in order to facilitate the smooth operation of the service

b) The post holder is at all times expected to carry out his/her duties in accordance with the Equal Opportunities Policy

c) Staff smoking is not permitted in NHS premises

d) You are required to take reasonable care for the Health and safety of yourself and other persons who may be affected by your acts or omissions at work and to ensure Statutory and departmental regulations are adhered to

e) Infection prevention is the responsibility of each individual. Employees are required to strictly adhere to the infection control policy and its appendices, and should actively encourage other staff and visitors to comply.

A copy of the Job Description is also as an attachment so you can download/print easily.

Job description

Job responsibilities

JOB DESCRIPTION

Diabetes Care Coordinator - Band 4

Responsible to; PCN Business Manager

Accountable to; PCN Clinical director / Bexhill PCN

Contract length: Fixed term for 18 months with the view to make a permanent contract after March 2024

1. Job Summary

The Diabetes care coordinator role will work as a key member of the Bexhill PCN team in supporting the delivery of the care processes for Diabetes prevention and All forms of diabetes affecting the people living in Bexhill and registered with Bexhill GP Practices.

The Diabetes care coordinator will work closely with healthcare professionals, patients and local communities to encourage patients at high risk of type 2 diabetes to access lifestyle interventions to reduce their risk of developing the condition and will also take an active role in quality improvement activities and partnership working. They will proactively support patients with diabetes to engage with the care processes offered by practices. They will support practices to improve diabetes care among the vulnerable people, the regular non-attenders,

The job description and person specification are an outline of the tasks, responsibilities and outcomes required of the role. The job holder will carry out any other duties as may reasonably be required.

2. Main responsibilities

Includes but not restricted to:

Providing comprehensive support to the delivery of the NDPP across Bexhill PCN - including supporting GP practices to identify and refer eligible patients and to encourage patients at high risk of type 2 diabetes to access lifestyle interventions to reduce their risk of the condition

Promoting diabetes prevention and awareness

Promoting self-management of diabetes, encouraging uptake of all care processes, signpost people to appropriate services to help them with their Physical/ Psychological/social health.

Help PCN and practices to tackle health inequalities

Work closely with the ICDC part take in MDT meetings and coordinate care of people with diabetes.

Patient engagement including engaging with BAME populations and deprived communities

Being the key link between the people with Diabetes, carers, GP practices and PCN.

Undertaking information governance training and to ensure confidentiality agreements are signed prior to working directly with patient data within practices.

Arranging, attending, and contributing to relevant meetings with actions followed up as required

Undertaking administrative duties such as photocopying and mail-out distributions.

Ensuring all urgent and/or confidential communications are received and distributed from/to relevant parties in a timely manner.

Arranging meetings with staff, both clinical and non-clinical

Supporting engagement, planning, reporting and administrative needs

Gathering information and undertaking enquiries as and when necessary

Supporting other projects as required

Other related activities:

Completing NHS mandatory training

Identify personal education needs and skills development with the registered practitioner

Actively engage with relevant partners including Diabetes UK to utilise their expertise and experience and support

Demonstrate an awareness of the limits of own practice and knowledge and when to seek appropriate support/advice

To be aware of Health and Safety policies and procedures with regards to Visual Display Units and seating

To listen with empathy to patients and carers, ensuring discretion and confidentiality

3. Health, Safety and Security

a) Promote, monitor and maintain best practice in health, safety and security

b) Monitor and maintain health, safety and security of self and others in own work area

c) Ensure own knowledge of appropriate professional standard and Trust professional guidelines and that these are applied to practice

d) Delegate/refer to other practitioners when health outcomes or risks and needs are beyond own competence and scope of practice

4. Equality and Diversity

a) Support equality and diversity

b) Promote people's equity, diversity and rights through ensuring that own and others' practice is in the best interests of patients

5. General

a) This job description is not meant to be exhaustive and can be altered in consultation with the post holder and manager in order to facilitate the smooth operation of the service

b) The post holder is at all times expected to carry out his/her duties in accordance with the Equal Opportunities Policy

c) Staff smoking is not permitted in NHS premises

d) You are required to take reasonable care for the Health and safety of yourself and other persons who may be affected by your acts or omissions at work and to ensure Statutory and departmental regulations are adhered to

e) Infection prevention is the responsibility of each individual. Employees are required to strictly adhere to the infection control policy and its appendices, and should actively encourage other staff and visitors to comply.

A copy of the Job Description is also as an attachment so you can download/print easily.

Person Specification

Experience

Essential

  • Knowledge of administrative procedures, basic project management or information analysis.
  • Experience of dealing with sensitive / confidential information.
  • Knowledge and extensive experience of working within Microsoft Office, including Excel
  • Experience of patient engagement or health coaching
  • Please refer to full Job Description for full criteria

Desirable

  • Experience of working with an NHS or social care organisation.
  • Basic knowledge of EMIS Web or other GP electronic record system
  • Experience of working with local communities
  • Please refer to full Job Description for full criteria

Qualifications

Essential

  • NVQ level 3 / 2 A Level qualifications or equivalent experience in administration / business / customer service environment.

Desirable

  • Degree or equivalent experience is specialist area (administration / business / customer service environment)
Person Specification

Experience

Essential

  • Knowledge of administrative procedures, basic project management or information analysis.
  • Experience of dealing with sensitive / confidential information.
  • Knowledge and extensive experience of working within Microsoft Office, including Excel
  • Experience of patient engagement or health coaching
  • Please refer to full Job Description for full criteria

Desirable

  • Experience of working with an NHS or social care organisation.
  • Basic knowledge of EMIS Web or other GP electronic record system
  • Experience of working with local communities
  • Please refer to full Job Description for full criteria

Qualifications

Essential

  • NVQ level 3 / 2 A Level qualifications or equivalent experience in administration / business / customer service environment.

Desirable

  • Degree or equivalent experience is specialist area (administration / business / customer service environment)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Integrated Community Care/Bexhill PCN

Address

2nd floor Offices, Amherst Building

Amherst Road

Bexhill on sea

East Sussex

TN40 1QH


Employer's website

https://bexhillpcn.gpweb.org.uk/ (Opens in a new tab)

Employer details

Employer name

Integrated Community Care/Bexhill PCN

Address

2nd floor Offices, Amherst Building

Amherst Road

Bexhill on sea

East Sussex

TN40 1QH


Employer's website

https://bexhillpcn.gpweb.org.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Business Manager

Nikki Stanley

sxicb-esx.bexhillpcn@nhs.net

01424231480

Details

Date posted

03 October 2022

Pay scheme

Other

Salary

£22,486.67 to £23,933.64 a year Dependant on experience

Contract

Fixed term

Duration

18 months

Working pattern

Full-time, Part-time

Reference number

U0122-22-8355

Job locations

2nd floor Offices, Amherst Building

Amherst Road

Bexhill on sea

East Sussex

TN40 1QH


Supporting documents

Privacy notice

Integrated Community Care/Bexhill PCN's privacy notice (opens in a new tab)