Job summary
If you are a dedicated individual with a passion for healthcare and a desire to make a difference, we invite you to join our team.
Our experienced dermatology team is on a mission to reduce waiting times for patients awaiting their minor operations. We are successfully delivering dermatology and minor skin procedures in London and have this exiting opportunity for a healthcare assistant to join us on this journey for the fix term of 3 months.
This role is an excellent opportunity for individuals with healthcare assistant experiance.
Main duties of the job
Key Information:
Fix role for 3 months (February to April) could be extended
Work Pattern: Monday to Friday full time hours 8am-6.30pm with some extended days to 8pm.
Job Share/Part-Time: We welcome applications from one or multiple candidates seeking job share or part-time hours.
Key responsibilities:
To organise the set-up of each clinic ensuring everything is prepared prior to the clinic start.
Patient interactions: meet and greet patients warmly, providing excellent customer service to create a positive and comfortable experience.
Assist patients with any inquiries or concerns, ensuring their needs are met with empathy and professionalism.
Facilitate a smooth patient flow throughout the clinic, optimising their overall experience.
Assist the dermatologist during minor operations as required, ensuring a sterile and organised environment.
Provide reassurance and support to patients undergoing minor operations, fostering a compassionate and caring atmosphere.
Ensure the room is left clean and tidy once the clinic has finished.
Follow infection control protocols and maintain high standards of cleanliness to uphold a safe and hygienic environment.
Facilitate the completion of electronic or paper patient surveys after each appointment, ensuring valuable feedback is collected for continuous improvement.
Conduct regular stock checks to ensure an adequate supply of clinic-related materials and equipment.
About us
At ID Medical we are growing and passionate company with strong ethos building genuine relationships with patients and healthcare professionals that we come into contact with.
When you join us you will become part of something unique and special, an innovative and dynamically growing organisation who cares and listens to their teams and stakeholders and empowers them to deliver the best care every time.
We are looking for someone with similar working ethos, someone who is passionate about healthcare.
Job description
Job responsibilities
Job Summary:
Dedicated to supporting dermatology outpatients and surgical excellence, the role involves assisting dermatologists in the Minor Operations clinic while overseeing the preparation of clinics, patient flow management.
Key Responsibilities:
- Collaborate closely with surgeons during minor surgical procedures.
- Ensure comprehensive stock control, promptly notifying the Service Manager of stock requirements.
- Guarantee the readiness of all necessary items for each clinic, including patient consent forms, leaflets, surveys, and pathology forms.
- Set up consultation rooms with precision, ensuring the functionality of equipment.
- Adhere to Infection and Prevention Control protocols for equipment cleaning.
- Offer a warm welcome to patients, guide them through the process, and provide top-notch customer service.
- Act as a Chaperone and assist the surgeon during clinics.
- Maintain the proper storage of ID Medical equipment.
- Uphold cleanliness standards in the clinic room.
- Collect patient surveys.
Administrative Duties:
- Uphold patient confidentiality and follow NHS protocols.
- Provide exemplary customer service to patients and clients.
- Foster effective communication by liaising with both clinical and administrative staff.
- Manage internal and external communications professionally.
- Use the clinical system to make, cancel, or rearrange appointments.
- Contribution to Service Improvement:
- Apply service policies, standards, and guidelines to drive continuous improvement.
- Identify and discuss potential improvements with the team.
- Actively participate in audits and contribute to the development of innovative services.
- Propose and implement creative approaches to enhance work processes.
- Health and Safety, Clinical Governance:
- Implement stringent infection control procedures, maintaining pristine and hazard-free work areas.
- Promptly report potential risks and hazards.
- Demonstrate familiarity with first aid and resuscitation principles.
- Adhere to health and safety policies and procedures.
- Report complaints, incidents, and risks to the Governance Manager.
- Proactively manage time, workload, and resources to ensure efficiency.
Job description
Job responsibilities
Job Summary:
Dedicated to supporting dermatology outpatients and surgical excellence, the role involves assisting dermatologists in the Minor Operations clinic while overseeing the preparation of clinics, patient flow management.
Key Responsibilities:
- Collaborate closely with surgeons during minor surgical procedures.
- Ensure comprehensive stock control, promptly notifying the Service Manager of stock requirements.
- Guarantee the readiness of all necessary items for each clinic, including patient consent forms, leaflets, surveys, and pathology forms.
- Set up consultation rooms with precision, ensuring the functionality of equipment.
- Adhere to Infection and Prevention Control protocols for equipment cleaning.
- Offer a warm welcome to patients, guide them through the process, and provide top-notch customer service.
- Act as a Chaperone and assist the surgeon during clinics.
- Maintain the proper storage of ID Medical equipment.
- Uphold cleanliness standards in the clinic room.
- Collect patient surveys.
Administrative Duties:
- Uphold patient confidentiality and follow NHS protocols.
- Provide exemplary customer service to patients and clients.
- Foster effective communication by liaising with both clinical and administrative staff.
- Manage internal and external communications professionally.
- Use the clinical system to make, cancel, or rearrange appointments.
- Contribution to Service Improvement:
- Apply service policies, standards, and guidelines to drive continuous improvement.
- Identify and discuss potential improvements with the team.
- Actively participate in audits and contribute to the development of innovative services.
- Propose and implement creative approaches to enhance work processes.
- Health and Safety, Clinical Governance:
- Implement stringent infection control procedures, maintaining pristine and hazard-free work areas.
- Promptly report potential risks and hazards.
- Demonstrate familiarity with first aid and resuscitation principles.
- Adhere to health and safety policies and procedures.
- Report complaints, incidents, and risks to the Governance Manager.
- Proactively manage time, workload, and resources to ensure efficiency.
Person Specification
Qualifications
Essential
- Good literacy and numeracy skills
Desirable
- NVQ Level 3 HCA
- Care Certificate
Experience
Essential
- Has worked in a clinical environment;
- Experience of working in primary or secondary care or private clinics
- or Experience of working in a GP practice
Desirable
- Experience in assisting in the minor surgery or dental practice
Person Specification
Qualifications
Essential
- Good literacy and numeracy skills
Desirable
- NVQ Level 3 HCA
- Care Certificate
Experience
Essential
- Has worked in a clinical environment;
- Experience of working in primary or secondary care or private clinics
- or Experience of working in a GP practice
Desirable
- Experience in assisting in the minor surgery or dental practice
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
