Job summary
We are seeking a proactive and experienced IT Support Specialist to join our team in our Head Office in Peckham, London.
Main duties of the job
This role is integral to maintaining and optimizing our IT infrastructure, focusing on in-house tasks such as Intune, Azure, MDM, MaintainX, Autopilot, and calibration software.
About us
A strong provider in the NHS ecosystem, DMC Healthcare has played a significant role in service delivery for over 50 years, helping to reduce health inequalities. From being at the sharp end of the patient journey into treatment in primary care, to delivering fast, accurate radiology reporting, consultant-led dermatology and insourced endoscopy services, DMC Healthcare remains committed.
Our TRUST values reinforce that what we do is built on strong teamwork, respect for one another and importantly respect for the patient. We take time to listen and understand everyones needs, were supportive and truly care and whatever we do, we do it together.
DMC takes pride in a diverse workforce, involving a range of talented and knowledgeable experts working together as teams. This includes clinical experts, who constantly strive towards delivering the best patient care, and non-clinical experts and support staff, who revolutionise working methods in the healthcare industry.
Job description
Job responsibilities
Main Duties, but not limited to:
- Intune, Azure, MDM Maintenance: Regularly maintain and optimize Intune, Azure, and Mobile Device Management systems to ensure seamless device management and security.
- License management: Maintain use with Microsoft 365, Adobe, mobile SIMs and other.
MaintainX & Ticketing System: Oversee MaintainX for asset tracking and ticket management, or alternative ticketing systems (SharePoint based or other) for efficient issue resolution and tracking.
Onboarding/Offboarding Users & Devices: Manage the onboarding and offboarding process for users and devices, ensuring seamless transitions and access management.
Remote DICOM Monitor Calibration: Provide specialized maintenance for Radiology's DICOM monitor calibration software to ensure optimal performance via remote management.
IT Deployment & Autopilot: Utilize Autopilot for streamlined IT deployment, improving system uptime and efficiency.
Windows Autopatch & IT Uptime: Implement and manage Windows Autopatch to enhance overall IT uptime and reliability.
Radiology IT Support: Provide extra support tailored to Radiology's IT needs, ensuring specialized assistance and troubleshooting.
- RMM Agent Support: Utilize RMM (Remote Monitoring and Management) tools such as Datto for remote support on devices, handling ticket-based work efficiently.
Job description
Job responsibilities
Main Duties, but not limited to:
- Intune, Azure, MDM Maintenance: Regularly maintain and optimize Intune, Azure, and Mobile Device Management systems to ensure seamless device management and security.
- License management: Maintain use with Microsoft 365, Adobe, mobile SIMs and other.
MaintainX & Ticketing System: Oversee MaintainX for asset tracking and ticket management, or alternative ticketing systems (SharePoint based or other) for efficient issue resolution and tracking.
Onboarding/Offboarding Users & Devices: Manage the onboarding and offboarding process for users and devices, ensuring seamless transitions and access management.
Remote DICOM Monitor Calibration: Provide specialized maintenance for Radiology's DICOM monitor calibration software to ensure optimal performance via remote management.
IT Deployment & Autopilot: Utilize Autopilot for streamlined IT deployment, improving system uptime and efficiency.
Windows Autopatch & IT Uptime: Implement and manage Windows Autopatch to enhance overall IT uptime and reliability.
Radiology IT Support: Provide extra support tailored to Radiology's IT needs, ensuring specialized assistance and troubleshooting.
- RMM Agent Support: Utilize RMM (Remote Monitoring and Management) tools such as Datto for remote support on devices, handling ticket-based work efficiently.
Person Specification
Experience
Essential
- Demonstrable experience in managing and optimizing Intune, Azure, MDM, MaintainX (or similar asset tracking/ticketing systems), and Autopilot in a professional setting.
- Documentation management, user trainings.
- Strong knowledge of MS based cloud applications and NHS software is desirable.
- Proven ability to handle ticket-based tasks using RMM agents for remote support and issue resolution.
- Experience with IT deployment strategies to improve system uptime and efficiency.
- Excellent problem-solving skills, with the ability to prioritize tasks and work efficiently.
- IT experience of 1-6 years
Person Specification
Experience
Essential
- Demonstrable experience in managing and optimizing Intune, Azure, MDM, MaintainX (or similar asset tracking/ticketing systems), and Autopilot in a professional setting.
- Documentation management, user trainings.
- Strong knowledge of MS based cloud applications and NHS software is desirable.
- Proven ability to handle ticket-based tasks using RMM agents for remote support and issue resolution.
- Experience with IT deployment strategies to improve system uptime and efficiency.
- Excellent problem-solving skills, with the ability to prioritize tasks and work efficiently.
- IT experience of 1-6 years
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
