Healthcare Assistant

Job description

Job responsibilities

Organisation & setting up of clinics

Liaise with Referral Management Centre to ensure the appointments are correctly scheduled for the clinic

Ensure the PC/laptop is set up and ready for use

Manage stock control at each site

Ensure all other items such as emergency contact lists, patient survey, pathology forms and any other items are in place and ready for use

Ensure the room is adequately equipped and working for each consultation prior to the clinic starting

Ensure equipment is cleaned after use

Ensure daily checklists are completed

Make the consultant aware of any problems or possible problems during any clinics

Alert the consultant and other staff members of any issues of quality and risk

Will be required to transport certain equipment to and from clinic locations

Any other duties as the line manager may decide

To effectively manage own time, workload and resources

To undertake training as required including mandatory and statutory training, core skills training and ongoing developmental training

To assist the consultant during the clinic with any reasonable request

To meet and greet patients in the waiting area and show them through to the consultation room

Provide high-level customer service skills with the patient and full engagement with the clinician

Assist with minor surgical procedures as required

Ensure all DMC equipment is put away in the correct storage area at the end of each clinic

Ensure the room is left clean and tidy once the clinic has finished

Ensure every patient completes the electronic (or paper) patient survey after their appointment before they leave the clinic

To use patient electronical records SystmOne /EMIS, in management of patients and dermatology clinic list

Communicates with other departments for example, Estates, Supplies department

To act as a chaperone in supporting both patients and clinicians during clinical procedures

Management of infection control and prevention on site

Adherence to management of cleaning and decontamination of clinic environment.

To ensure the management of clinical stock levels through ordering, storage, and stock controls

Involvement with local healthcare network visiting GP practices and creating awareness of DMC Healthcare Services with the objective of increasing referrals and improving patient care and experience

Adhere to policies and procedures developed for the service, standards, and guidance

Identifying any possible improvements and innovation

Participate in audit where appropriate

Use own initiative

Flexible working approach for the needs of the service

Adhere to department procedures for the use of supplies and equipment in order to promote the effective and efficient use of resources.

Share responsibility for key aspects of housekeeping and stock control demonstrating a good awareness of cost efficiency and safety.

Undertakes routine and regular checks on patient trolleys and bed spaces ensuring all relevant equipment is clean, in good working order and in-tact and reports faults to managers.

Performs checks on gas cylinders, replaces if required and escalates any issues.

Sometimes works without direct supervision using own initiative within

Decide when to refer enquiries from the patient, carers and relatives to the senior management

Person Specification

Experience

Essential

• Minimum 6-month experience in the last 2 years in the UK, as an HCA
• Hands on interaction with patients in a healthcare setting
• Experience working in outpatient setting or hospital setting

Qualifications

Essential

• Minimum GCSE or equivalent qualifications
• Band 2, preferably Band 3 HCA

Knowledge & Technical Ability

Essential

• High attention to detail and organisational skills to be able to effectively manage and prioritise ones own workload
• Excellent at time management & planning
• Ability to work well under pressure and problem solve
• Ability to apply regulatory requirements and escalate where appropriate
• Excellent patient engagement, customer service and communication skills
• Ability to build and maintain effective working relationships with staff at all levels
• Empathetic approach to patients

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

DMC Healthcare

Address

Wembley Centre for Health and Care

116 Chaplin Road

Wembley

HA0 4UZ

Employer's website

https://www.dmchealthcare.co.uk/ (Opens in a new tab)