Job responsibilities
The primary focus for this role is to help manage the key customer
accounts and day to day operations within
DMC Primary Care GP Practices.
To support the Senior Management in all aspects of
operational management of the practice to ensure the smooth running of the
Practice.
The Practice Manager will take responsibility for the
general day to day running of the Practice ensuring the wellbeing of patients,
doctors and staff.
This includes:
To ensure the
effective and efficient management of the practice, optimising quality patient
care and services
To be the practice
Human Resource lead, ensuring motivation and productivity of staff working in
the practice.
To ensure optimum
and effective operations and systems in the running of the practice.
To ensure the
profitability of the practice, in line with contractual, NHSE and legislative
guidelines, including maximising income and ensuring cost-efficiency.
To provide guidance
to the Senior Management on any NHS developments and legislative changes which
may affect the general management of the practice
To ensure compliance
with all regulatory and CQC standards, including current health and safety,
employment, data protection and also all relevant legislation.
To ensure the
practice achieves local and national key performance indicators and targets
Main Duties and Responsibilities
To ensure that the
practice is staffed and resourced within budget by persons with appropriate
skills, experience and commitment to provide the professional technical,
administrative and interpersonal expertise needed.
Human Resources
To lead practice
recruitment of staff
To ensure that all
training, development and induction of staff is undertaken in line with
practice policies and procedures ensuring excellent customer care.
To carry out
appraisal and supervision meetings for directly line managed staff and others
as appropriate
To manage staff
leave requests and absence
To deal with
disciplinary and grievance procedures
To keep abreast of
employment law and revisions ensuring that the practice meets its statutory
obligations
Operations and IT
To ensure the
efficient operational running of the practice IT Systems
Ensure the
appropriate training of all personnel and users of the Practice IT systems
Lead on IT crisis
prevention and develop systems to protect security of data.
Ensure policies
against the misuse of the Internet and emails are updated
GDPR and Data Protection
To ensure
confidentiality of data and conformity to the Data Protection Act and Medical
Records and Reports Acts, the Freedom of Information Act and the Caldicott
Report.
To act as the
principal point of contact in relation to all Data Protection matters
To review and update
all data protection policy with regard to current legislation
To ensure staff are
fully trained in all data protection matters
To manage all data
protection breaches in line with legislation
Finance
Responsible to
the Senior Management for the effective use of Practice finances, working with
the finance team to plan effective budgetary control, ensuring cost
efficiencies, best use of resources and maximisation of profitability. In
particular:
To lead on the
development and preparation of practice financial management systems, reports
and business plans for the Senior Management.
Ensure policies are
in place and up to date to protect the Practice against fraud and financial
mismanagement.
To oversee the
practice achieving national and local targets and standards to optimise income
To assimilate
payroll information and deal with pensions.
To ensure that
correct monthly claims for payment and billing for services are submitted in
good time
To ensure there are
effective controls of expenditure whilst ensuring necessary investment in
resources.
To ensure all
income-generating opportunities are explored and maximised.
To provide regular
budgetary and cash flow forecasting to the Senior Management.
Ensure correct
payment of suppliers and expenses.
Ensure appropriate
control of the petty cash account.
Regulatory compliance
To ensure compliance
of CQC requirements within the surgery, supported by relevant practice
policies.
To manage the
process by which the Practice maintains registration under the CQC
Support the Senior
Management Team through any inspection visits from the CQC.
Implement and follow
up any action or improvements required by the CQC in order to maintain
registration.
Ensure that the
practice is meeting all statutory and legislative requirements
Facilities/Estate Management
Carry out relevant
premises checks and have oversight of staff who have responsibility to carry
out premises checks.
Ensure practice is
equipped and stocked ordering stock when needed.
Ensuring waste management
protocols are adhered to, including general waste as well as clinical waste.
Health and Safety and Premises
To act as the
responsible Health and Safety Officer
To ensure
appropriate risk assessment as required by legislation is carried out
To ensure all Health
and safety policies are kept up to date and that staff are appropriately
trained and adhere to the requirements of policy and legislation
To ensure the
premises meets all infection control requirements
To ensure that the
buildings, services and facilities are well maintained and that regular servicing and
testing as required by legislation is carried out
To advise the Senior
Management in making full and effective use of its current premises, equipment
and stock.
Patient Services
To ensure that the
practice is delivering accessible, equitable and quality patient services
To ensure that the
practice has an effective patient participation group
To ensure that the
practice meets all requirements for patient feedback and management of
complaints in keeping with NHS standards
To ensure that the
practice provides accessible information to patients
To ensure the
practice website is kept up to date with relevant information and in keeping
with NHS standards
Other Duties
To provide strategic
management for the practice and ensure that a long-term plan and risk analysis
is carried out and reviewed regularly.
To attend
appropriate meetings on behalf of the management team including with relevant
stakeholders
To ensure that
significant event reviews are carried out in an effective manner and learning
is embedded into the practice
To plan, manage and
review all practice policies, systems and procedures ensuring efficient and
effective work process
Regularly review the
organisation and developments within and outside the practice which will impact
directly or indirectly. This includes involvement in local and national
agencies which formulate and influence primary health care strategy.
Ensure the effective
and efficient working systems and operational systems within the Practice.
Any other tasks as
requested by the Senior Management
