Quality and Governance Manager

Job description

Job responsibilities

The Person

A Senior experienced individual passionate about contributing to DMCs Quality and Governance development across our Teleradiology and Insourcing, Outsourcing and Community Services and more widely across the organisation, enabling you to be involved in the decisions that affect our care delivery.This position is a great fit for you if you're an ambitious, data driven Quality & Governance expert looking to expand your skill set, work in a dynamic environment, and collaborate with a friendly and enthusiastic team who want to make a real difference to our patients.You must have a strong understanding of what it takes to be a clinically safe and patient centred organisation and have a strong clinical and corporate governance understanding

The role

Working alongside our Chief Operating Officer, the Clinical Leadership team, and the Quality and Governance team, this position will provide you the chance to drive our governance strategic and operational agenda and work across all services at DMC to support the delivery of excellent standards of quality, care and ensure robust governance processes are in place.We're searching for someone who has worked in a corporate environment that prioritises quality services, has expertise in risk, incident and complaints management, proven track record in achieving national accreditations, and has used data to steer their decision-making. The role will focus on the 7 pillars of governance.The Quality and Governance Manager reports to our Chief Operations Officer and work very closely with our key Clinical Leads and Group Medical Director.

Core functions, but not limited to

You will have an overview of all business governance operations, managing and driving the Quality and Governance function to ensure an excellent professional, timely and commercially focused governance service is provided to managers, staff, patients, commissioners and other stakeholders.

You will need to develop a progressive Quality and Governance strategy which is aligned to our values, business plans and development of our organisation. Key areas to be covered include IPC and Safeguarding.

Leading on all areas of 7 pillars of governance and ensuring this is reflected in the Q&G strategy or the organisation: Education and Training, Clinical Audit, Clinical Effectiveness, Staff Management, Patient and Public Involvement, Risk Management (patients, practitioners and organisation) and Information Management.

Develop an accreditations strategy which ensures maintenance of our successfully achieve national accreditations for the organisation such as CE/CE+, DSPT, ISO27001, ISO9001, ISO14001 and Quality Standard for Imaging.

Support on the mobilisation of new services and existing and new services align to governance structures according to the type of service being delivered.

Promote the inclusivity and voice of patients and staff in the services we provide across DMC.

Collate and analyse quantitative and qualitative information on clinical practice and service, supporting implementation of good practice and quality improvements for patients.

Support the business development team with tenders and bid submissions

Actively support client management promoting and leading on the Q&G agenda section

Lead and promote a healthy and productive working environment focusing on a culture of wellness, engagement, and motivation.

Disseminating learning from various forms of feedback within the organisation to improve the quality of our services by supporting our teams, including a quarterly report.

Develop and deliver the organisations approach to risk management and supporting services to ensure risk is monitored and mitigations are appropriately identified.

Lead on our Information Governance requirements ensuring learning across the organisation liaise with our external DPO services team.

Ensure key governance and risk information is disseminated to relevant parts of the organisation.

Responsible for ensuring DMC and its services continually monitor, improve and meet our CQC obligations for high quality services. Develop CQC improvement plans and initiatives.

To support the Registered Managers in their responsibilities to CQC.

Governance team management and development.

Develop our annual quality account and annual report.

Management of the Q&G team.

Actively participate in and lead any governance meeting, such as the Audit Meeting.

Good working relationships with management team and all senior levels.

Responsible for policy management, ensuring they are kept up to date and in line with legislation.

Person Specification

Experience

Essential

• Have a minimum three-year experience in a similar position.
• Have previous experience in a managerial position.
• You have experience in incident and risk management and routinely develop trend and themed analytical reports.
• Experience in an NHS or a healthcare industry setting.
• Minimum of a graduate degree.
• Ability to understand risk management.
• Ability to understand clinical scenarios and the implications of medical errors.
• Ability to collate and analyse complex statistical information and produce regular reports to a high standard with good accuracy.
• Ability to apply regulatory requirements and escalate where appropriate.
• Advanced knowledge of Microsoft Office Packages including Word, Excel, Outlook and PowerPoint.
• Excellent written and verbal communication skills.
• Ability to use negotiation and influential skills.
• Ability to build and maintain effective working relationships with staff at all levels.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

DMC Healthcare

Address

DMC Healthcare

60 Chadwick Road

London

SE15 4PU

Employer's website

https://www.dmchealthcare.co.uk/ (Opens in a new tab)