IT Support Technician Apprentice (L3)

Job summary

About the role

Dorking Healthcare Ltd (DHC) is offering an exciting opportunity for an IT Support Technician Apprentice to join our organisation while completing a Level 3 Information Communications Technician apprenticeship.

This role is ideal for someone looking to start a career in IT within a healthcare environment. You'll work closely with our IT Manager, gaining hands-on experience supporting staff across the organisation and learning about IT service delivery, digital systems, cybersecurity awareness, and emerging technologies, including AI.

What were looking for

Were looking for someone with a genuine interest in IT and technology, and who enjoys problem-solving and helping others. You will be organised, keen to learn, and must be able to communicate effectively with a wide range of people.

Please note: The application process is managed by our partner organisation, LearnTech. To apply for this role, you will need to submit your application via a link included in Supporting Documents and not through NHS Jobs.

Main duties of the job

What you will be doing

This role combines hands-on IT support with structured training and mentoring to help you become an IT professional, gradually building your skills and confidence as you progress through your apprenticeship.

You will provide first-line IT support to staff, helping to resolve common technical issues and ensuring people can work effectively. This will include:

• setting up, configuring and supporting IT equipment
• exposure to basic networking and connectivity troubleshooting
• helping to identify and resolve issues under supervision
• help maintain accurate IT records

You will be involved in the testing and rollout of new digital and AI solutions, supporting wider digital projects across the organisation. This will give you insight into how technology is implemented and improved within a healthcare environment.

Throughout the role, you will work with internal colleagues, external IT suppliers and NHS digital teams as required, while learning and applying best practice around data security, access controls and information governance.

You will be supporting an organisation with a Surrey-wide presence, so the ability to travel to different sites is essential.

About us

About DHC

Dorking Healthcare (DHC) provides a wide range of quality healthcare services in Surrey and Sussex. We are registered with the CQC (Care Quality Commission), and we are an accredited AQP (Any Qualified Provider). In our CQC inspection, we were rated as Good. Our vision is to continually improve local services for patients by delivering first-class care and reducing wait times.

A can-do attitude is a vital asset at DHC, and we are looking for like-minded individuals to work with us who share the same approach and work ethic.

The benefits we offer include:

• Competitive salaries
• Membership of the NHS pension scheme
• 27 days annual leave plus bank holidays, increasing with length of service
• Opportunities for training and development
• Some of our sites have free on-site parking (subject to availability)
• We aim to be an employer of choice and conduct annual staff satisfaction surveys

DHC actively encourages and promotes diversity, ensures all voices are heard and included and is committed to equal opportunities for all.