Job summary
Our Receptionist team undertake a wide variety of tasks
including, checking patients in for their appointments, booking appointments,
answering telephone queries and helping patients with any queries on their
arrival at the clinic.
The role would suit someone who is good at multitasking, and
problem-solving with an empathetic nature, who has a passion for helping
patients and providing excellent customer service.
The receptionists will work on a rota basis, and this will
cover evenings and weekends.
Main duties of the job
The ideal candidate will have previous
patient or customer-facing experience and excellent communication skills.
Within this environment, it is necessary to
remain calm and maintain a high level of attention to detail. The successful
applicant will be able to help manage the workload efficiently and effectively
on a daily basis to facilitate the patients' care being as smooth and efficient
as possible.
We will provide the training necessary to
use our in-house IT systems, however, a good working knowledge of Microsoft
Office would be beneficial. You will be required to maintain patient
confidentiality at all times.
Whilst the role is primarily based out of
the Caterham Valley Medical Practice, there may be cover other sites within the
North Tandridge Primary Care Network.
Please note that this role will be conditional upon being able to
provide relevant evidence of specific immunisations Varicella (Chickenpox),
MMR, DTP - or undergoing relevant vaccinations or boosters if this is
recommended by our OH advisors.
About us
This is an
excellent opportunity to be a part of our organisation as we are going through
a period of growth and looking to recruit additional Receptionists to our
professional and friendly team.
Dorking Healthcare
(DHC) is an organisation that provides a wide range of quality healthcare
services in Surrey and Sussex. We are registered with the CQC (Care Quality
Commission) receiving a Good status in our most recent inspection, we are an
accredited AQP (Any Qualified Provider). Our vision is to continually improve
local services for patients by offering first-class care and shorter waiting
times.
A can-do attitude
is a vital asset at DHC and we are looking for like-minded individuals to work
with us who share the same approach and work ethic.
The benefits we
offer include
Competitive salaries
Membership of the NHS pension scheme
27 days annual leave plus bank holidays, increasing with length of
service
Access to an Employee Assistance Programme
Opportunities for training, development and career progression
Some of our sites
have free on-site parking (subject to availability)
We aim to be an employer of choice
and conduct annual staff satisfaction surveys
DHC actively encourage and promote
diversity, ensure all voices are heard and included and are committed to equal
opportunities for all
Job description
Job responsibilities
JOB
SUMMARY
The role of the
Receptionist/Administrator is to provide reception services and
administrative support to staff during out of hours appointments in the PCNs.
To undertake tasks
essential to the smooth, effective provision of quality care and efficient
level of service for patients and their families.
It
is essential that the post holder exercises initiative and judgement whilst
maintaining a high level of confidentiality and diplomacy at all times
without immediate access to line supervision.
DUTIES AND
RESPONSIBILITIES OF THE POST
To liaise and be the first
point of contact for clinicians, staff, patients, carers and non-clinical
service providers
To respond appropriately
to contentious, sensitive and difficult enquiries to ensure a satisfactory
conclusion
Responsible for answering
incoming calls and emails, dealing with their requests for information
effectively
Managing patient flow
through out of hours clinics
To reschedule appointments
and clinics when requested and by the deadlines specified, using the
computerised system.
To maintain and update
records as appropriate
To ensure appropriate
handover of information relating to reception/ administrative work
WORK
SETTING AND REVIEW
To manage own workload efficiently and effectively
on a daily basis with a degree of autonomy.
Maintain confidentiality at all times.
Make decisions pertaining to the smooth and efficient running of the
department acting independently but where necessary referring problems to
management.
CONFIDENTIALITY
The post holder must maintain the confidentiality
of information about patients, staff and DHC business in accordance with the
Data Protection Act 1998 and Caldicott principles.
Job description
Job responsibilities
JOB
SUMMARY
The role of the
Receptionist/Administrator is to provide reception services and
administrative support to staff during out of hours appointments in the PCNs.
To undertake tasks
essential to the smooth, effective provision of quality care and efficient
level of service for patients and their families.
It
is essential that the post holder exercises initiative and judgement whilst
maintaining a high level of confidentiality and diplomacy at all times
without immediate access to line supervision.
DUTIES AND
RESPONSIBILITIES OF THE POST
To liaise and be the first
point of contact for clinicians, staff, patients, carers and non-clinical
service providers
To respond appropriately
to contentious, sensitive and difficult enquiries to ensure a satisfactory
conclusion
Responsible for answering
incoming calls and emails, dealing with their requests for information
effectively
Managing patient flow
through out of hours clinics
To reschedule appointments
and clinics when requested and by the deadlines specified, using the
computerised system.
To maintain and update
records as appropriate
To ensure appropriate
handover of information relating to reception/ administrative work
WORK
SETTING AND REVIEW
To manage own workload efficiently and effectively
on a daily basis with a degree of autonomy.
Maintain confidentiality at all times.
Make decisions pertaining to the smooth and efficient running of the
department acting independently but where necessary referring problems to
management.
CONFIDENTIALITY
The post holder must maintain the confidentiality
of information about patients, staff and DHC business in accordance with the
Data Protection Act 1998 and Caldicott principles.
Person Specification
Qualifications
Essential
- Good standard of education
- (Numerate and good standard of English)
Experience
Essential
- Computer literate (MS packages and databases)
Desirable
- Data protection in a health care environment
- Previous NHS experience in a reception/administration role
Skills
Essential
- Administration
- Ability to communicate effectively with a diverse group within the community
- Ability to maintain confidentiality at all times
- Patient focussed
- Ability to prioritise workload
- Excellent attention to detail to maintain accurate patient records
- Working as part of a team
Desirable
Attributes
Essential
- Can do attitude to daily tasks, adversity and new ways of working.
Desirable
- Full clean driving licence and own vehicle
Person Specification
Qualifications
Essential
- Good standard of education
- (Numerate and good standard of English)
Experience
Essential
- Computer literate (MS packages and databases)
Desirable
- Data protection in a health care environment
- Previous NHS experience in a reception/administration role
Skills
Essential
- Administration
- Ability to communicate effectively with a diverse group within the community
- Ability to maintain confidentiality at all times
- Patient focussed
- Ability to prioritise workload
- Excellent attention to detail to maintain accurate patient records
- Working as part of a team
Desirable
Attributes
Essential
- Can do attitude to daily tasks, adversity and new ways of working.
Desirable
- Full clean driving licence and own vehicle
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
