Job summary
Are you passionate about
technology and want to make a real difference? As an IT Technician in DHC,
you'll play a vital role in supporting the systems and services that help
deliver excellent patient care. From setting up equipment and resolving
technical issues to supporting clinical systems and staff, your work ensures
healthcare professionals can focus on providing a positive outcome for
patients.
To thrive in this role, you will
need strong problem-solving skills, a can do attitude, and a customer-focused
approach. You should be organised, keen to learn, and comfortable working with
a range of hardware and software.
Applications will be reviewed throughout the recruiting period and we reserve the right to close the advert early if a suitable candidate is found, so we encourage
an early application.
Main duties of the job
As an IT Technician, you'll play a
key role in maintaining the DHC digital infrastructure that underpins patient care.
Your day-to-day responsibilities will include installing and configuring hardware and software,
troubleshooting network and connectivity issues, supporting clinical systems,
managing user accounts, and ensuring IT equipment runs smoothly across all our departments.
To succeed, you'll need strong technical
knowledge of Windows environments, networks, and IT security, along with
excellent problem-solving skills.
You should be organised, detail-oriented, and
able to communicate effectively with both technical teams and frontline
healthcare staff. A proactive approach and the ability to prioritise under
pressure are essential.
This is more than just an IT role it's
a chance to contribute to supporting vital healthcare services for the
communities we serve. In return, you'll
be part of a collaborative, values-driven environment with opportunities to
grow and develop in a vital, respected field.
About us
DHC is a GP Federation, representing 275,000 patients, providing a wide range of high-quality healthcare services, including elective care, Talking Therapies, community healthcare, and primary care across Surrey. We are registered with the CQC and are an accredited AQP.
DHC is at the heart of the local health system, working to evolve and deliver integrated care, which requires strong partnerships with many organisations. In all of our services, we aim to put the patient at the centre of their care, ensure our services are easy for local patients to access, and reduce waiting times.
GP practices have been brought together into Primary Care Networks (PCNs) to offer services in the local community. There are 7 Primary Care Networks that are part of the DHC Federation.
In return, DHC offers staff the following benefits:
- Competitive salaries
- The opportunity to become part of a friendly, professional team
- Opportunities for training and development
- Membership of the NHS Pension Scheme and a minimum of 27 days' annual leave (plus Bank Holidays)
- Enhanced maternity/shared parental leave pay
- Some of our sites offer free on-site parking (subject to availability)
DHC actively encourages and promotes diversity, ensuring all voices are heard and included, and is committed to providing equal opportunities for all.
Job description
Job responsibilities
JOB LOCATION
Primarily Dorking Hospital with travel to other DHC locations as required.
JOB SUMMARY
To deliver an exceptional service for DHC working to support staff, contractors and management. Working closely with the IT Manager but also using own initiative and being proactive, managing, prioritising, planning and organising own time, using and developing extensive knowledge, skills and experience.
This role will proactively provide IT desktop and telephony support throughout the organisation and ensure the Information Technology is maintained to a high standard and monitored. We work across multiple sites within Surrey and travel to these locations will be required to provide IT support and set up.
Ensure the IT infrastructure remains functional, secure and up to date including servers and networking. Ensure telephony solutions meet the needs of all parts of the DHC team.
Administer systems to ensure staff are set up correctly to use required IT and telephony equipment and related software solutions appropriate to their roles. This will include ensuring appropriate steps are taken for staff joining and leaving as well as changing roles within DHC.
DUTIES AND RESPONSIBILITIES OF THE POST
Main duties and responsibilities of the post:
Day to day responsibilities
- Work with the IT Manager on the operational management of IT systems (to include liaising with external bodies), at DHC on a day-to-day basis including training thereof for new employees. (Appropriate training will be provided for all IT systems and processes).
- To install, configure, and test new hardware and software according to DHC policies including medical devices.
- Maintenance and Support of hardware equipment including the removal and management of replaced equipment.
- Perform basic network troubleshooting, patching, replacing switches etc.
- Fixing equipment, including printers, scanners and other computer peripherals, as needed.
- Support remote working practices and enable where necessary.
Developing the IT provision
- Assisting in testing of applications to ensure that the systems developed meet the business needs. Work on developments to existing software systems.
- Undergo site surveys to assess the need for additional/replacement IT equipment and/or network infrastructure changes.
- Contribute to ongoing projects as required, such as penetration and vulnerability testing
- Develop or enhance networking skills across the DHC LAN/WAN.
- Assisting in testing of applications to ensure that the systems developed meet the business needs. Work on developments to existing software systems.
Data Security and record keeping
- Updating and maintaining accurate records included the IT asset register.
- Support regular IT reporting requirements on operational areas within DHC
- Manage access permissions, ensuring only authorised users have access to sensitive information.
- Keep up to date with evolving cyber security risks and support the implementation of new security measures.
Communication and relationships
- Communicate effectively with a range of people at different levels of the organisation.
- Act as the IT departments representative in both internal and external meetings.
- Maintain excellent working relationships with third party providers, and the wider NHS digital teams.
Personal development
- Participate in reflection, self-evaluation and continuous professional development including performance review. Ensure mandatory training is up-to-date at all times.
ORGANISATIONAL POSITION
The IT Technician will work across the entire DHC organisation, reporting to the IT Manager, who in turn reports to DHCs Outpatients Service Manager and the COO.
INDIVIDUAL RESPONSIBILITIES
- Adhere to DHC policies and procedures and relevant legislation including the requirements of any professional bodies attend mandatory training as identified by DHC. Be particularly aware of the importance of Equality and Diversity, ensuring that all colleagues, patients, clients and visitors are dealt with in line with DHC policy.
- To manage own workload efficiently and effectively on a daily basis. Maintain confidentiality at all times. Make decisions pertaining to the smooth and efficient running of the department acting independently but where necessary referring problems to management or the appropriate consultant via the quickest route possible.
- Work to objectives as set by the senior management team.
CONFIDENTIALITY
The post holder must maintain the confidentiality of information about patients, clients, staff and DHC business in accordance with the Data Protection Act 2018 and Caldicott principles.
WORK SETTING AND REVIEW
The IT Technician will work under the guidance and leadership of the IT Manager. Once familiar with the companys IT systems, policies and procedures, s/he will be expected to pro-actively manage their day-to-day tasks, prioritising them accordingly with the minimum supervision required.
Annual appraisals take place within DHC during which yearly objectives are set. These are monitored regularly to ensure they are successfully achieved.
All staff at DHC are encouraged to develop their skills to keep them up to date and to learn new systems and procedures.
This job description represents an outline of the responsibilities of the post and is not intended to be an exhaustive list of duties or tasks. It will change and develop in line with organisational needs and may be amended following agreement with the post-holder. Additional duties and responsibilities that are in line with the scope and responsibility of the role may be added in future.
Job description
Job responsibilities
JOB LOCATION
Primarily Dorking Hospital with travel to other DHC locations as required.
JOB SUMMARY
To deliver an exceptional service for DHC working to support staff, contractors and management. Working closely with the IT Manager but also using own initiative and being proactive, managing, prioritising, planning and organising own time, using and developing extensive knowledge, skills and experience.
This role will proactively provide IT desktop and telephony support throughout the organisation and ensure the Information Technology is maintained to a high standard and monitored. We work across multiple sites within Surrey and travel to these locations will be required to provide IT support and set up.
Ensure the IT infrastructure remains functional, secure and up to date including servers and networking. Ensure telephony solutions meet the needs of all parts of the DHC team.
Administer systems to ensure staff are set up correctly to use required IT and telephony equipment and related software solutions appropriate to their roles. This will include ensuring appropriate steps are taken for staff joining and leaving as well as changing roles within DHC.
DUTIES AND RESPONSIBILITIES OF THE POST
Main duties and responsibilities of the post:
Day to day responsibilities
- Work with the IT Manager on the operational management of IT systems (to include liaising with external bodies), at DHC on a day-to-day basis including training thereof for new employees. (Appropriate training will be provided for all IT systems and processes).
- To install, configure, and test new hardware and software according to DHC policies including medical devices.
- Maintenance and Support of hardware equipment including the removal and management of replaced equipment.
- Perform basic network troubleshooting, patching, replacing switches etc.
- Fixing equipment, including printers, scanners and other computer peripherals, as needed.
- Support remote working practices and enable where necessary.
Developing the IT provision
- Assisting in testing of applications to ensure that the systems developed meet the business needs. Work on developments to existing software systems.
- Undergo site surveys to assess the need for additional/replacement IT equipment and/or network infrastructure changes.
- Contribute to ongoing projects as required, such as penetration and vulnerability testing
- Develop or enhance networking skills across the DHC LAN/WAN.
- Assisting in testing of applications to ensure that the systems developed meet the business needs. Work on developments to existing software systems.
Data Security and record keeping
- Updating and maintaining accurate records included the IT asset register.
- Support regular IT reporting requirements on operational areas within DHC
- Manage access permissions, ensuring only authorised users have access to sensitive information.
- Keep up to date with evolving cyber security risks and support the implementation of new security measures.
Communication and relationships
- Communicate effectively with a range of people at different levels of the organisation.
- Act as the IT departments representative in both internal and external meetings.
- Maintain excellent working relationships with third party providers, and the wider NHS digital teams.
Personal development
- Participate in reflection, self-evaluation and continuous professional development including performance review. Ensure mandatory training is up-to-date at all times.
ORGANISATIONAL POSITION
The IT Technician will work across the entire DHC organisation, reporting to the IT Manager, who in turn reports to DHCs Outpatients Service Manager and the COO.
INDIVIDUAL RESPONSIBILITIES
- Adhere to DHC policies and procedures and relevant legislation including the requirements of any professional bodies attend mandatory training as identified by DHC. Be particularly aware of the importance of Equality and Diversity, ensuring that all colleagues, patients, clients and visitors are dealt with in line with DHC policy.
- To manage own workload efficiently and effectively on a daily basis. Maintain confidentiality at all times. Make decisions pertaining to the smooth and efficient running of the department acting independently but where necessary referring problems to management or the appropriate consultant via the quickest route possible.
- Work to objectives as set by the senior management team.
CONFIDENTIALITY
The post holder must maintain the confidentiality of information about patients, clients, staff and DHC business in accordance with the Data Protection Act 2018 and Caldicott principles.
WORK SETTING AND REVIEW
The IT Technician will work under the guidance and leadership of the IT Manager. Once familiar with the companys IT systems, policies and procedures, s/he will be expected to pro-actively manage their day-to-day tasks, prioritising them accordingly with the minimum supervision required.
Annual appraisals take place within DHC during which yearly objectives are set. These are monitored regularly to ensure they are successfully achieved.
All staff at DHC are encouraged to develop their skills to keep them up to date and to learn new systems and procedures.
This job description represents an outline of the responsibilities of the post and is not intended to be an exhaustive list of duties or tasks. It will change and develop in line with organisational needs and may be amended following agreement with the post-holder. Additional duties and responsibilities that are in line with the scope and responsibility of the role may be added in future.
Person Specification
Skills and Aptitudes
Essential
- Interest in development of IT skills
- Excellent verbal and written communication skills including the ability to communicate technical information to non-technical colleagues
- Excellent problem-solving skills and solution-based thinking
- A proactive methodical and organised approach to work
- Ability to work under pressure, without supervision and to meet deadlines
- Excellent time management
- Ability to prioritise tasks / duties to ensure local/national targets are met.
- Analytical skills.
- Understanding of LAN/WAN environments
Experience
Essential
- Robust experience of working within a customer focused IT troubleshooting / helpdesk role.
- Previous experience of maintaining IT Hardware and Software systems.
- Competency in using Microsoft Office applications (O365)
Desirable
- Previous experience in the NHS or a hospital environment.
- Knowledge of supporting staff remotely
Other requirements
Essential
- Must be able to obtain and maintain an enhanced DBS check.
- Presentable appearance.
- Good team worker.
- Reliable.
- Flexible; covers for absent colleagues.
- Trustworthy.
- Pro-active and committed.
- Commitment to Continuing Professional Development.
- Full driving licence and own vehicle to travel to different DHC sites as required
Qualifications
Essential
- Good standard of education, including numeracy and literacy.
Desirable
- Higher National Certificate or Diploma in IT, or equivalent experience.
- Microsoft certifications.
- Cisco Certified Network Associate.
Knowledge
Essential
- Good understanding of software and hardware systems to include troubleshooting.
- Excellent standard of written and verbal English.
- High quality standards in all communication.
- Excellent administration and organisational skills.
- Working and communicating with a diverse group of people at all levels.
- Ability to maintain confidentiality at all times
Desirable
- Previous experience of managing websites, HTML, XML, CSS.
- Experience managing Firewalls (fortinet) and policies and rules.
Person Specification
Skills and Aptitudes
Essential
- Interest in development of IT skills
- Excellent verbal and written communication skills including the ability to communicate technical information to non-technical colleagues
- Excellent problem-solving skills and solution-based thinking
- A proactive methodical and organised approach to work
- Ability to work under pressure, without supervision and to meet deadlines
- Excellent time management
- Ability to prioritise tasks / duties to ensure local/national targets are met.
- Analytical skills.
- Understanding of LAN/WAN environments
Experience
Essential
- Robust experience of working within a customer focused IT troubleshooting / helpdesk role.
- Previous experience of maintaining IT Hardware and Software systems.
- Competency in using Microsoft Office applications (O365)
Desirable
- Previous experience in the NHS or a hospital environment.
- Knowledge of supporting staff remotely
Other requirements
Essential
- Must be able to obtain and maintain an enhanced DBS check.
- Presentable appearance.
- Good team worker.
- Reliable.
- Flexible; covers for absent colleagues.
- Trustworthy.
- Pro-active and committed.
- Commitment to Continuing Professional Development.
- Full driving licence and own vehicle to travel to different DHC sites as required
Qualifications
Essential
- Good standard of education, including numeracy and literacy.
Desirable
- Higher National Certificate or Diploma in IT, or equivalent experience.
- Microsoft certifications.
- Cisco Certified Network Associate.
Knowledge
Essential
- Good understanding of software and hardware systems to include troubleshooting.
- Excellent standard of written and verbal English.
- High quality standards in all communication.
- Excellent administration and organisational skills.
- Working and communicating with a diverse group of people at all levels.
- Ability to maintain confidentiality at all times
Desirable
- Previous experience of managing websites, HTML, XML, CSS.
- Experience managing Firewalls (fortinet) and policies and rules.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
