Job summary
The role
provides an advanced secretarial service to the Consultants
and medical teams. Accurately coordinating
medical information to expedite the continuing care of the patients. The successful applicant will be looking
after a number of consultants across different specialties.
A Day in the life of DHC a Medical Secretary
is also attached.
Main duties of the job
The ideal candidate will have previous secretarial experience, ideally
within a hospital or NHS role, with excellent word-processing, audio typing and
keyboard skills. The post holder will be able to manage their workload
efficiently and effectively on a daily basis making decisions pertaining to the
smooth and efficient running of the department, acting independently but
escalating where necessary. You will have the ability to build excellent
working relationships, communicating effectively with a diverse group of
people, within the secretarial team, wider DHC community and with all parties
within GP practices, healthcare providers, local authorities and social
services. You will have good working knowledge of Microsoft Office, have the
ability to adhere to confidentiality at all times and have excellent writing
skills to generate letters. You will be organised and have the ability to
prioritise your workload and remain calm whilst working under pressure to meet
deadlines.
Applications will be reviewed throughout the
recruiting period, so we encourage early application.
About us
This is an
excellent opportunity to be a part of our organisation as we are going through
a period of growth and looking to recruit a talented Medical Secretary to our
professional and friendly team.
The role will be
based within Outpatients at Dorking Hospital but occasional visits to other DHC
outpatient sites may be necessary. We offer a good working environment in a
friendly, progressive team.
Dorking Healthcare
(DHC) is an organisation that provides a wide range of quality healthcare
services in Surrey and Sussex. We are registered with the CQC (Care Quality
Commission), and we are an accredited AQP (Any Qualified Provider). Our vision
is to continually improve local services for patients by offering first-class
care and shorter waiting times.
A can-do attitude
is a vital asset at DHC, and we are looking for like-minded individuals to work
with us who share the same approach and work ethic.
The benefits we
offer include:
-
Competitive salaries
-
Membership of the NHS pension scheme
-
27 days annual leave plus bank
holidays, increasing with length of service
-
Opportunities for training and
development
-
Some of our sites have free on-site
parking (subject to availability)
-
We aim to be an employer of choice
and conduct annual staff satisfaction surveys
DHC actively encourage and
promote diversity, ensure all voices are heard and included and are committed
to equal opportunities for all.
Job description
Job responsibilities
JOB
SUMMARY
The
role provides an advanced secretarial service to the Consultants
and medical teams. Accurately co-ordinating medical information to expedite the
continuing care of the patients. The successful applicant will be looking after
a number of consultants across different specialities.
DUTIES
AND RESPONSIBILITIES OF THE POST
-
Liaise
with Consultants as required including clinic dates, annual/study leave,
queries
-
Accurately
transcribing consultant dictations (audio typing)
-
Generate
letters following outpatient appointments within expected time period
-
Coordinate
actions from appointments with other teams to ensure patient treatment is
progressed efficiently and effectively
-
First
point of contact for queries, building good relationships with patients
-
Meet
expectations for turnaround of typing and sending clinic letters as well as
team and individual goals
-
Build
excellent working relationships within secretarial team, other teams within the
Outpatient Department and other organisations including GP practices, healthcare
providers, local authorities, social services
-
Undertake
any other reasonable duties as commensurate with the nature of this role
WORK
SETTING AND REVIEW
To
manage own workload efficiently and effectively on a daily basis. Make decisions pertaining to the smooth and
efficient running of the department acting independently but where necessary
referring problems to Lead Secretary or the appropriate consultant via the
quickest route possible.
Be
able to work with a degree of autonomy, which comes from experience.
Work
to objectives as set by the Lead Secretary.
CONFIDENTIALITY
The
post holder must maintain the confidentiality of information about patients
staff and DHC business in accordance with the Data Protection Act 1998 and
Caldicott principles.
This job description
represents an outline of the responsibilities of the post and is not intended
to be an exhaustive list of duties or tasks.
It will change and develop in line with organisational needs and may be
amended following agreement with the post-holder.
The interview will consist of situational (tell
us about a time when) questions followed by a 30-minute audio typing test
Please note: the
criteria set out in the person specification will be used to make recruitment
decisions.
Job description
Job responsibilities
JOB
SUMMARY
The
role provides an advanced secretarial service to the Consultants
and medical teams. Accurately co-ordinating medical information to expedite the
continuing care of the patients. The successful applicant will be looking after
a number of consultants across different specialities.
DUTIES
AND RESPONSIBILITIES OF THE POST
-
Liaise
with Consultants as required including clinic dates, annual/study leave,
queries
-
Accurately
transcribing consultant dictations (audio typing)
-
Generate
letters following outpatient appointments within expected time period
-
Coordinate
actions from appointments with other teams to ensure patient treatment is
progressed efficiently and effectively
-
First
point of contact for queries, building good relationships with patients
-
Meet
expectations for turnaround of typing and sending clinic letters as well as
team and individual goals
-
Build
excellent working relationships within secretarial team, other teams within the
Outpatient Department and other organisations including GP practices, healthcare
providers, local authorities, social services
-
Undertake
any other reasonable duties as commensurate with the nature of this role
WORK
SETTING AND REVIEW
To
manage own workload efficiently and effectively on a daily basis. Make decisions pertaining to the smooth and
efficient running of the department acting independently but where necessary
referring problems to Lead Secretary or the appropriate consultant via the
quickest route possible.
Be
able to work with a degree of autonomy, which comes from experience.
Work
to objectives as set by the Lead Secretary.
CONFIDENTIALITY
The
post holder must maintain the confidentiality of information about patients
staff and DHC business in accordance with the Data Protection Act 1998 and
Caldicott principles.
This job description
represents an outline of the responsibilities of the post and is not intended
to be an exhaustive list of duties or tasks.
It will change and develop in line with organisational needs and may be
amended following agreement with the post-holder.
The interview will consist of situational (tell
us about a time when) questions followed by a 30-minute audio typing test
Please note: the
criteria set out in the person specification will be used to make recruitment
decisions.
Person Specification
Experience
Essential
- Excellent word-processing, audio typing skills.
- Previous secretarial experience
Desirable
- Previous hospital or NHS experience in a medical secretary role.
- Audio typing experience
Knowledge
Essential
- Excellent keyboard skills.
- Computer literate.
- Ability to communicate effectively with a diverse group of people at all levels.
- High quality standards in all communication.
- Working knowledge of Microsoft Office and internet/web skills or equivalent.
- Ability to maintain confidentiality at all times.
- Commitment to Continuing Professional Development
Desirable
- Experienced knowledge of medical terminology.
- SystmOne (NHS Database)
Attributes
Essential
- Can do attitude to daily tasks, adversity and new ways of working.
- Seek to achieve the most efficient way to complete tasks.
- Aspiration to continuously improve the experience of our patients
Qualifications
Essential
- Good standard of general education (Numerate and good standard of English).
- Good knowledge of a range of software programmes
Desirable
- Understanding or familiarity of medical terminology
Skills and Aptitudes
Essential
- Excellent verbal and written communication skills.
- A methodical and organised approach to work.
- Ability to work under pressure and to meet deadlines.
- Work without supervision.
- Good time management.
- Patient focused.
- Ability to prioritise tasks / duties to ensure local/national targets are met.
- Manage patient pathways.
- Excellent attention to detail
Desirable
- Knowledge of patient referral to treatment times; experience of monitoring patient pathways
Person Specification
Experience
Essential
- Excellent word-processing, audio typing skills.
- Previous secretarial experience
Desirable
- Previous hospital or NHS experience in a medical secretary role.
- Audio typing experience
Knowledge
Essential
- Excellent keyboard skills.
- Computer literate.
- Ability to communicate effectively with a diverse group of people at all levels.
- High quality standards in all communication.
- Working knowledge of Microsoft Office and internet/web skills or equivalent.
- Ability to maintain confidentiality at all times.
- Commitment to Continuing Professional Development
Desirable
- Experienced knowledge of medical terminology.
- SystmOne (NHS Database)
Attributes
Essential
- Can do attitude to daily tasks, adversity and new ways of working.
- Seek to achieve the most efficient way to complete tasks.
- Aspiration to continuously improve the experience of our patients
Qualifications
Essential
- Good standard of general education (Numerate and good standard of English).
- Good knowledge of a range of software programmes
Desirable
- Understanding or familiarity of medical terminology
Skills and Aptitudes
Essential
- Excellent verbal and written communication skills.
- A methodical and organised approach to work.
- Ability to work under pressure and to meet deadlines.
- Work without supervision.
- Good time management.
- Patient focused.
- Ability to prioritise tasks / duties to ensure local/national targets are met.
- Manage patient pathways.
- Excellent attention to detail
Desirable
- Knowledge of patient referral to treatment times; experience of monitoring patient pathways
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
