Job summary
Referrals In administrators are an
integral part of the Outpatient team, booking in patients who have been
referred by their GP ensuring that the process is both efficient and
effective. This is achieved by
accurately processing the referral.
This role holds
responsibility for processing all incoming referrals and ensuring appointments
are booked within expected timelines. This role also involves dealing with
enquiries where a high degree of confidentiality, sensitivity, discretion and
tact is required.
A degree of
autonomy is an essential ability for this role. The appointed candidate will be
required to think of their feet to deal with enquiries, making day-to-day
decisions and escalating when appropriate to the Outpatients Management team
We've seen an increase in our patient activity
recently and we would like to expand the team so that we can continue to
provide the excellent standard of care expected of us.
Main duties of the job
Organization,
prioritization, IT skills and attention to detail will be crucial in this role
as you will be creating referrals on patient records. You will need to review
the referral to ensure the first appointment is booked with the appropriate
Clinician.
Good
communication skills will be required to build positive and effective
relationships with GP Practice and Referral Support Services.
We
will provide the training necessary to use our inhouse IT systems, however a
good working knowledge of Microsoft Office would be beneficial. You will be required to always maintain
patient confidentiality.
Full
training will be given on the patient record system and how to complete the
role.
About us
This is an excellent opportunity to be a part of our organisation as we
are going through a period of growth and looking to recruit a new Referrals In
Administrator to our existing team of 2.
Dorking Healthcare (DHC) is an organisation that provides a wide range of
quality healthcare services in Surrey and Sussex. We are registered with the
CQC (Care Quality Commission) receiving a Good status in our most recent
inspection, we are an accredited AQP (Any Qualified Provider). Our vision is to
continually improve local services for patients by offering first-class care
and shorter waiting times.
A can-do attitude is a vital asset at DHC and we are looking for
like-minded individuals to work with us who share the same approach and work
ethic.
The benefits we offer include:
- Competitive salaries
- Membership of the NHS pension scheme
- 27 days annual leave plus bank holidays, increasing with length of
service
- Access to an Employee Assistance Programme
- Opportunities for training, development and career progression
- Some of our sites have free on-site parking (subject to availability)
- We aim to be an employer of choice and conduct annual staff satisfaction
surveys
DHC
actively encourage and promote diversity, ensure all voices are heard and
included and are committed to equal opportunities for all.
Job description
Job responsibilities
JOB
SUMMARY
This
role holds responsibility for processing all incoming referrals and ensuring
appointments are booked within expected timelines. This role also involves
dealing with enquiries where a high degree of confidentiality, sensitivity,
discretion and tact is required.
A degree of autonomy is an essential ability for
this role. The appointed candidate will be required to think of their feet to
deal with enquiries, making day-to-day decisions and escalating when appropriate
to the Outpatients Management team.
DUTIES
AND RESPONSIBILITIES OF THE POST
- Process
all incoming referrals accurately, entering data onto the Patient Record
System, adding patients to triage waiting lists as appropriate and sending
appointment letters to patients informing them of their booked appointment.
- Receive
and deal with telephone and other enquiries regarding appointments from
patients and referrers.
- Proactively
accommodating urgent referrals so they are booked within the correct
timeframes.
- Liaising
with other outpatient departments to problem solve.
- Build
positive and effective relationships with GP Practice and Referral Support
Services.
- Create
internal referrals from consultants to our inhouse diagnostic services.
- Filling
short notice appointment slots by brining urgent and appropriate patients
forward.
- Processing
incoming and outgoing referrals under the PIDMAS scheme
- Organise
workload efficiently in a complex, changing environment managing multiple
tasks, a number of which are non-routine, ensuring that timeframes are met.
- Proactively
identify emerging issues that may cause delays in the treatment of patients,
informing the Outpatients Duty Manager when urgent action is required.
- Assist
with slot filling, by bringing forward appropriate patients to ensure there are
no wasted appointments.
WORK
SETTING AND REVIEW
To
manage own workload efficiently and effectively on a daily basis. Maintain confidentiality at all times. Make decisions pertaining to the smooth and
efficient running of the department acting independently but where necessary
referring problems to management or the appropriate consultant via the quickest
route possible.
CONFIDENTIALITY
The
post holder must maintain the confidentiality of information about patients
staff and DHC business in accordance with the Data Protection Act 1998 and
Caldicott principles.
Job description
Job responsibilities
JOB
SUMMARY
This
role holds responsibility for processing all incoming referrals and ensuring
appointments are booked within expected timelines. This role also involves
dealing with enquiries where a high degree of confidentiality, sensitivity,
discretion and tact is required.
A degree of autonomy is an essential ability for
this role. The appointed candidate will be required to think of their feet to
deal with enquiries, making day-to-day decisions and escalating when appropriate
to the Outpatients Management team.
DUTIES
AND RESPONSIBILITIES OF THE POST
- Process
all incoming referrals accurately, entering data onto the Patient Record
System, adding patients to triage waiting lists as appropriate and sending
appointment letters to patients informing them of their booked appointment.
- Receive
and deal with telephone and other enquiries regarding appointments from
patients and referrers.
- Proactively
accommodating urgent referrals so they are booked within the correct
timeframes.
- Liaising
with other outpatient departments to problem solve.
- Build
positive and effective relationships with GP Practice and Referral Support
Services.
- Create
internal referrals from consultants to our inhouse diagnostic services.
- Filling
short notice appointment slots by brining urgent and appropriate patients
forward.
- Processing
incoming and outgoing referrals under the PIDMAS scheme
- Organise
workload efficiently in a complex, changing environment managing multiple
tasks, a number of which are non-routine, ensuring that timeframes are met.
- Proactively
identify emerging issues that may cause delays in the treatment of patients,
informing the Outpatients Duty Manager when urgent action is required.
- Assist
with slot filling, by bringing forward appropriate patients to ensure there are
no wasted appointments.
WORK
SETTING AND REVIEW
To
manage own workload efficiently and effectively on a daily basis. Maintain confidentiality at all times. Make decisions pertaining to the smooth and
efficient running of the department acting independently but where necessary
referring problems to management or the appropriate consultant via the quickest
route possible.
CONFIDENTIALITY
The
post holder must maintain the confidentiality of information about patients
staff and DHC business in accordance with the Data Protection Act 1998 and
Caldicott principles.
Person Specification
Attributes
Essential
- Can do attitude to daily tasks, adversity and new ways of working
Knowledge
Essential
- Good working knowledge of IT systems.
- Experience in a patient / customer focused role.
- Proven problem solving experience
Desirable
- Data protection in a health care environment.
- Previous NHS/private healthcare experience
Qualifications
Essential
- Good standard of education (Numerate and good standard of English)
Desirable
- Understanding of medical terminology
Skills and Aptitudes
Essential
- Demonstratable administration and organisational skills.
- Ability to communicate effectively with a diverse group within the community.
- Ability to work electronically without recourse to paper based systems.
- Ability to maintain confidentiality at all times.
- Patient focussed.
- Ability to prioritise workload and manage time effectively.
Desirable
- Systmone (NHS database).
- E-RS
Person Specification
Attributes
Essential
- Can do attitude to daily tasks, adversity and new ways of working
Knowledge
Essential
- Good working knowledge of IT systems.
- Experience in a patient / customer focused role.
- Proven problem solving experience
Desirable
- Data protection in a health care environment.
- Previous NHS/private healthcare experience
Qualifications
Essential
- Good standard of education (Numerate and good standard of English)
Desirable
- Understanding of medical terminology
Skills and Aptitudes
Essential
- Demonstratable administration and organisational skills.
- Ability to communicate effectively with a diverse group within the community.
- Ability to work electronically without recourse to paper based systems.
- Ability to maintain confidentiality at all times.
- Patient focussed.
- Ability to prioritise workload and manage time effectively.
Desirable
- Systmone (NHS database).
- E-RS
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
