Receptionist / Administrator (Pond Tail Surgery)

Job summary

We are looking for an enthusiastic and hard-working Medical Receptionist/Administrator to join our friendly team in the beautiful village of Godstone. The position is full time based on 37.5 hours per week Monday-Friday. This will be a combination of shifts either 8:00-16:00 or 10:30-18:30 with occasional late night cover until 8pm on a Thursday.

Please note we may close the vacancy early if we receive sufficient applications.

Main duties of the job

The main responsibilities of this role include dealing with patient enquiries face to face, over the telephone, and through our interactive website using digital triage as well as communicating with GPs and other healthcare professionals to ensure that an efficient service is provided to our 7,000 patients.

Daily administrative tasks will include booking appointments, prescription management, registering new patients, managing the practice email inbox and scanning and coding all incoming correspondence including clinic letters from hospital consultants and discharge summaries.

We are currently transitioning clinical systems from EMIS Web to SystmOne. Full training will be provided on the new software along with the Accurx messaging platform.

This is a varied role offering training and development opportunities in house and across the wider DHC GP Federation. This role is suited to someone who enjoys working in a fast paced environment where each day brings new challenges and successes.

About us

The contract for the surgery was taken over by DHC in January 2022 and has gone from strength to strength in recent years. The team is growing rapidly with the addition of care coordinators, a clinical pharmacist, three clinical lead GPs and a new management team. We are a vibrant and friendly team, devoted to delivering a high standard of healthcare and customer service to our patients.

Dorking Healthcare (DHC) is an organisation that provides a wide range of quality healthcare services in Surrey and Sussex. We are registered with the CQC (Care Quality Commission) receiving a Good status in our most recent inspection, we are an accredited AQP (Any Qualified Provider). Our vision is to continually improve local services for patients by offering first-class care and shorter waiting times.

A can-do attitude is a vital asset at DHC and we are looking for like-minded individuals to work with us who share the same approach and work ethic.

The benefits we offer include:

• Competitive salaries
• Membership of the NHS pension scheme
• 27 days annual leave plus bank holidays, increasing with length of service
• Access to an Employee Assistance Program
• Opportunities for training, development and career progression
• Some of our sites have free on-site parking (subject to availability)

We aim to be an employer of choice and conduct annual staff satisfaction surveys

DHC actively encourage and promote diversity, ensure all voices are heard and included and are committed to equal opportunities for all.