Job summary
You will drive the safe, effective and
efficient running of the department across its multiple sites. You will drive improvements within the
service, share learning and best practice across the department and respond to
patient feedback and complaints.
Its a really exciting time
to join the team as we are expanding and developing new services and locations
to better serve the communities we work within.
You will play a key role in ensuring the success of the department. We are advertising two new Deputy Outpatient
Manager positions, they will have a lot of similarities, however one has more
focus on managing our operational teams and processes, the other looks more at
developing our services and support team.
So you may like to review both of the job descriptions, you are welcome
to apply for both!
This position is ideally full-time (37.5 hours per week), but part-time will also be considered (minimum of 30 hours per week required).
Main duties of the job
You will be the point of contact for all on the day concerns from
patients or staff therefore problem solving, relationship building and people
management skills will be instrumental to the role. Our clinics
operate from Monday to Saturday, and this position will be included in the
rotational management coverage on Saturdays.
It is
essential that you have excellent attention to detail, can prioritise and
organise your own workload, create efficient and effective workflows, exercise
initiative and independent judgement whilst maintaining a high level of
confidentiality and diplomacy at all times.
About us
This is an excellent opportunity to join us whilst we are going through a
period of growth, this is a new role we are adding to our existing management
structure within our professional and friendly team.
Dorking Healthcare is an organisation that provides a wide range of
quality healthcare services in Surrey and Sussex. We are registered with the
CQC receiving a Good status in our most recent
inspection, we are an accredited AQP. Our vision is to
continually improve local services for patients by offering first-class care
and shorter waiting times.
A can-do attitude is a vital asset at DHC and we are looking for
like-minded individuals to work with us who share the same approach and work
ethic.
The benefits we offer include:
- Competitive salaries
- Membership of the NHS pension scheme
- 27 days annual leave plus bank holidays, increasing with length of
service
- Access to an Employee Assistance Programme
- Opportunities for training, development, and career progression
- Some of our sites have free on-site parking (subject to availability)
- We aim to be an employer of choice and conduct annual staff satisfaction
surveys
DHC
actively encourage and promote diversity, ensure all voices are heard and
included and are committed to equal opportunities for all.
Job description
Job responsibilities
The
Deputy Outpatients Manager (Services) will work closely with the Deputy
Outpatients Manager (Operations) and the Outpatients Service Manager to drive
the effective and efficient running of the department. They will act as the escalation point for on
the day concerns and will have improving patient experience at the heart of
their decisions.
Assisting
the Outpatients Service Manager with the running and organising of clinics, implementing
new locations and services, project management, conducting audits, streamlining
processes, developing relationships with third parties and creating or updating
Standard Operating Procedures.
The
post holder will work with all teams across Outpatients, they will therefore
need to develop a good understanding of the various duties and roles they
conduct and be able to consider the impact of decisions and events across all
teams.
It
is essential that the post holder has excellent attention to detail, problem
solving skills and can prioritise and organise their own workload, exercise
initiative and independent judgement whilst maintaining a high level of
confidentiality and diplomacy at all times.
Job description
Job responsibilities
The
Deputy Outpatients Manager (Services) will work closely with the Deputy
Outpatients Manager (Operations) and the Outpatients Service Manager to drive
the effective and efficient running of the department. They will act as the escalation point for on
the day concerns and will have improving patient experience at the heart of
their decisions.
Assisting
the Outpatients Service Manager with the running and organising of clinics, implementing
new locations and services, project management, conducting audits, streamlining
processes, developing relationships with third parties and creating or updating
Standard Operating Procedures.
The
post holder will work with all teams across Outpatients, they will therefore
need to develop a good understanding of the various duties and roles they
conduct and be able to consider the impact of decisions and events across all
teams.
It
is essential that the post holder has excellent attention to detail, problem
solving skills and can prioritise and organise their own workload, exercise
initiative and independent judgement whilst maintaining a high level of
confidentiality and diplomacy at all times.
Person Specification
Knowledge
Essential
- Ability to work with a diverse group of people at all levels.
- High quality standards in all communication
- Good standard of IT skills, i.e. Microsoft Office, Word, Excel, and internet/web skills or equivalent.
- Ability to maintain confidentiality at all times.
- Creating written processes such as standard operating procedures
- HR life cycle processes
Desirable
- Advanced IT skills
- Car driver with current, clean UK driving licence.
Skills and Aptitudes
Essential
- Excellent verbal and written communication skills
- Ability to work under pressure and to meet deadlines.
- Pro-active multitasker
- Good time management
- Patient focused
- Clear problem solver who seeks solutions independently
- Experience working towards targets and reporting updates.
- Experience of managing competing priorities
- Can do attitude
- Presentable appearance
- Good team worker
- Reliable
- Flexible; helps cover for absent colleagues.
- Trustworthy
- Pro-active and committed
Qualifications
Essential
- Good standard of general education
- Can evidence commitment to continued professional development
Desirable
- Understanding of medical terminology
- Educated to degree level
Experience
Essential
- Excellent administration and organisational skills
- Problem solving skills and decision making.
- Proven experience of working in a customer facing environment and making improvements to processes
- Experience in being proactive and self-led.
- Holding ownership of tasks through to delivery
- Demonstratable Project management experience
- Evidence of building strong relationships with internal & external stakeholders
- People Management skills
- Incident investigation
- Dealing with customer complaints
Desirable
- Knowledge of SystmOne, our electronic patient management system
- Experience of using specific NHS databases such as the e-rs, or a willingness to learn
- Change Management experience
Person Specification
Knowledge
Essential
- Ability to work with a diverse group of people at all levels.
- High quality standards in all communication
- Good standard of IT skills, i.e. Microsoft Office, Word, Excel, and internet/web skills or equivalent.
- Ability to maintain confidentiality at all times.
- Creating written processes such as standard operating procedures
- HR life cycle processes
Desirable
- Advanced IT skills
- Car driver with current, clean UK driving licence.
Skills and Aptitudes
Essential
- Excellent verbal and written communication skills
- Ability to work under pressure and to meet deadlines.
- Pro-active multitasker
- Good time management
- Patient focused
- Clear problem solver who seeks solutions independently
- Experience working towards targets and reporting updates.
- Experience of managing competing priorities
- Can do attitude
- Presentable appearance
- Good team worker
- Reliable
- Flexible; helps cover for absent colleagues.
- Trustworthy
- Pro-active and committed
Qualifications
Essential
- Good standard of general education
- Can evidence commitment to continued professional development
Desirable
- Understanding of medical terminology
- Educated to degree level
Experience
Essential
- Excellent administration and organisational skills
- Problem solving skills and decision making.
- Proven experience of working in a customer facing environment and making improvements to processes
- Experience in being proactive and self-led.
- Holding ownership of tasks through to delivery
- Demonstratable Project management experience
- Evidence of building strong relationships with internal & external stakeholders
- People Management skills
- Incident investigation
- Dealing with customer complaints
Desirable
- Knowledge of SystmOne, our electronic patient management system
- Experience of using specific NHS databases such as the e-rs, or a willingness to learn
- Change Management experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
