Job summary
An
exciting opportunity to be a part of our forward-thinking community-based NHS
provider. We are looking for motivated individuals who are looking for a more
involved and interesting role rather than your standard administration job. You will
be responsible for patient administration for our team of therapists. This is
an important and rewarding role as the admin team is the first point of contact
for people seeking help with their emotional health and you can make a real
difference in the delivery of our treatment and waiting times.
You will be
required to liaise with patients, GPs, therapists, and external agencies and
will join a well-established team with a genuine care for their staff and
clients. This post would suit someone looking to make a difference in an
administrative career or perhaps looking for experience to progress their
career into therapy.
DHC Talking Therapies is a fast moving, dynamic, yet
caring environment in which to work. If you are looking for a challenge that is
both rewarding and offers the potential for development, then we would love to
hear from you.
Main duties of the job
A
successful applicant should possess excellent communication skills and proven
organisational skills. It is essential that you possess good administration
& IT skills. Previous experience in a health or care environment would be
ideal but not necessarily required, however you will be hard working and
committed with a genuine interest in helping people.
About us
DHC
Talking Therapies is a patient focused and pro-active community-based NHS
provider with strong links to both GPs and our colleagues in DHC's physical
health services. We have an excellent reputation for a
quality and well-run service with great recovery rates as well as great
Clinical supervision and CPD. We have a strong commitment to delivering high
quality community-oriented services, and to working in partnership with service
users, carers, health and social care agencies and voluntary agencies.
You will
be part of a supportive and experienced team, covering a range of modalities,
who value staff wellbeing and development.
Benefits
- 27 to 33 days Annual Leave plus
bank holidays (dependent on NHS related experience)
- Opportunity to buy or sell annual
leave days
- We provide opportunities for training
and career development
- Membership of the NHS pension scheme
Job description
Job responsibilities
Provide administrative
support to the Talking Therapies team
and being a key role in supporting the therapy team. Using own initiative,
managing, prioritising, planning and organising own time, using extensive
knowledge, skills and experience.
Accurately co-ordinating information to expedite the continuing care of
the patients. Responsible for the
continuance of the service in the office, maintaining the highest standards of
data quality to the mutual benefit of the patients and DHC.
It is essential that the post holder exercises initiative
and independent judgement whilst always maintaining a high level of
confidentiality and diplomacy. In addition, the post holder is co-responsible
for managing, maintaining and administering various data sources, which may
include waiting lists, caseloads, or clinical reporting. Responsible for
ensuring accurate data is recorded for national target requirements.
This is primarily a client facing role, you will be part of
a team responsible for processing and screening all referrals into the service
as well as managing the day-to-day queries and waitlist management of our
clients meaning you can have a real positive impact on the care and experience
our clients receive.
Job description
Job responsibilities
Provide administrative
support to the Talking Therapies team
and being a key role in supporting the therapy team. Using own initiative,
managing, prioritising, planning and organising own time, using extensive
knowledge, skills and experience.
Accurately co-ordinating information to expedite the continuing care of
the patients. Responsible for the
continuance of the service in the office, maintaining the highest standards of
data quality to the mutual benefit of the patients and DHC.
It is essential that the post holder exercises initiative
and independent judgement whilst always maintaining a high level of
confidentiality and diplomacy. In addition, the post holder is co-responsible
for managing, maintaining and administering various data sources, which may
include waiting lists, caseloads, or clinical reporting. Responsible for
ensuring accurate data is recorded for national target requirements.
This is primarily a client facing role, you will be part of
a team responsible for processing and screening all referrals into the service
as well as managing the day-to-day queries and waitlist management of our
clients meaning you can have a real positive impact on the care and experience
our clients receive.
Person Specification
Experience
Essential
- Excellent organisational skills
- Administration experience
Desirable
- Previous experience in an NHS administration role
Qualifications
Essential
- Good standard of general education
- Good knowledge of a range of software programmes
Personal Circumstances
Essential
- Satisfactory health clearance Good attendance record Flexible approach to timekeeping
Other Requirements
Essential
- Presentable appearance. Good team worker. Reliable. Flexible; covers for absent colleagues Trustworthy Pro-active and committed
Skills and Aptitudes
Essential
- Excellent verbal and written communication skills Confident telephone skills A methodical and organised approach to work Ability to work under pressure and to meet tight deadlines Work without supervision Good time management Patient focused Ability to prioritise tasks / duties to ensure local/national targets are met Manage patient pathways Analytical skills
Desirable
- Understanding of Talking Therapies Service
Knowledge
Essential
- Good keyboard skills Computer literate Numerate and good standard of English Ability to work with a diverse group of people at all levels. High quality standards in all communication Working knowledge of Microsoft Office, and internet/web skills or equivalent. Ability to maintain confidentiality at all times Commitment to Continuing Professional Development
Person Specification
Experience
Essential
- Excellent organisational skills
- Administration experience
Desirable
- Previous experience in an NHS administration role
Qualifications
Essential
- Good standard of general education
- Good knowledge of a range of software programmes
Personal Circumstances
Essential
- Satisfactory health clearance Good attendance record Flexible approach to timekeeping
Other Requirements
Essential
- Presentable appearance. Good team worker. Reliable. Flexible; covers for absent colleagues Trustworthy Pro-active and committed
Skills and Aptitudes
Essential
- Excellent verbal and written communication skills Confident telephone skills A methodical and organised approach to work Ability to work under pressure and to meet tight deadlines Work without supervision Good time management Patient focused Ability to prioritise tasks / duties to ensure local/national targets are met Manage patient pathways Analytical skills
Desirable
- Understanding of Talking Therapies Service
Knowledge
Essential
- Good keyboard skills Computer literate Numerate and good standard of English Ability to work with a diverse group of people at all levels. High quality standards in all communication Working knowledge of Microsoft Office, and internet/web skills or equivalent. Ability to maintain confidentiality at all times Commitment to Continuing Professional Development
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
