Job summary
DHC is offering a great opportunity to be
part of providing really high quality and innovative care to frail patients in
the Dorking area.
As a Frailty Care Coordinator, the
successful applicant will work closely with clinical teams helping to provide
optimal care for frail patients. The
role involves some patient contact by telephone and in person, and a positive, respectful, and compassionate
nature is necessary when delivering a high-quality, safe and effective service
with the highest standards of confidentiality.
The Care Coordinator will be provided with
all necessary training to fulfil the project to its full potential.
Please note we may close the vacancy early if we receive sufficient applications.
Main duties of the job
DHC
is looking for a motivated and compassionate person who either has, or is
working towards, a healthcare certificate,
and who enjoys patient contact
and the challenge of providing great quality care. The role involves some home
visits and some clinical care, and you will work with a variety of clinical and
non clinical staff to ensure that frail patients receive the most joined up and
appropriate care possible.
You will use data searches to seek out patients
for care, and support with innovating pathways for frail patients, along with a
team of healthcare professionals. You will also liaise with care homes in the
area to optimize the relationship with primary care for patient benefit.
About us
DHC is a GP Federation, representing 105,000 patients providing a wide
range of quality healthcare services including elective care, Talking
Therapies, community healthcare and primary care across Surrey, We are
registered with the CQC (Care Quality Commission) and we are an accredited AQP
(Any Qualified Provider).
In all of our services, we aim to put the patient at the centre
of their care, make sure our services are easy to access by local patients and
reduce waiting times for patients.
GP practices have been brought together into Primary Care Networks (or
PCNs) to offer services in the local community. There are four Primary Care
Networks as part of the DHC Federation, Redhill Phoenix PCN, Dorking PCN, South
Tandridge PCN and Integrated Care Partnership PCN. The PCNs are critical to
the changing NHS and are the focal point of all locally developed planning and
service delivery.
In return DHC offers staff the following benefits:
- Competitive
salaries
- Become
part of a friendly, professional team
- We provide
opportunities for training and development
- Enhanced
maternity / shared parental leave pay (subject to qualifying period)
- We offer
membership of the NHS Pension scheme and minimum of 27 days annual leave dependent on continuous NHS service (plus
Bank holidays)
DHC actively encourage and promote diversity, ensure all voices are
heard and included and are committed to equal opportunities for all.
Job description
Job responsibilities
The Frailty Care Co-ordinator will have a pivotal
administrative role in working with the practices and the wider
primary/community care team to ensure frail patients receive appropriate
interventions to support them to live as independently as possible. This will
involve supporting the co-ordination of a range of clinicians and social
care. It will also involve working with
individual patients to identify, then facilitate any support they would benefit
from being delivered by the voluntary sector or health services.
Please see attached full job description and person specification.
Job description
Job responsibilities
The Frailty Care Co-ordinator will have a pivotal
administrative role in working with the practices and the wider
primary/community care team to ensure frail patients receive appropriate
interventions to support them to live as independently as possible. This will
involve supporting the co-ordination of a range of clinicians and social
care. It will also involve working with
individual patients to identify, then facilitate any support they would benefit
from being delivered by the voluntary sector or health services.
Please see attached full job description and person specification.
Person Specification
Qualifications
Essential
- Educated to at least GCSE level or equivalent
- Possession of or working towards a Care Certificate.
Experience
Essential
- Proven experience of managing a complex administrative role
Desirable
- Experience working with the general public in a similar role
- Experience of working in a similar healthcare organisation or in the leisure industry/voluntary sector or in education or similar
Skills and Aptitudes
Essential
- Excellent administrative skills working under own initiative at times
- Strong, confident IT skills - able to use relevant Office packages - Word, Excel, Databases and Outlook for e-mail and calendar and Databases with patient information
- Comfortable working in often fastmoving and changing situations, with ability to adapt to the changing needs of the service
- Motivated to achieve good outcomes for people and clients
- Excellent verbal and written communication skills
- Organised with effective time management skills
- Able to follow policies and procedures effectively
- Able to maintain confidentiality at all times
Desirable
- Able to problem solve
- Good analytical skills
- Knowledge of GP Clinical systems
Knowledge
Essential
- Good understanding of the needs of the frail elderly
Desirable
- General understanding of community services and personalised care
- Knowledge of what is available in the not-for-profit/voluntary sector locally and nationally to assist people
Other Requirements
Essential
- Good inter-personal and customer care skills
- Positive approach, calm under pressure
- Flexible in approach, willing to try new and different techniques and approaches
- Able and willing to travel to different DHC sites and other locations and to attend a wide variety of meetings, training events etc.
Desirable
- Car driver with current, clean UK driving licence
Person Specification
Qualifications
Essential
- Educated to at least GCSE level or equivalent
- Possession of or working towards a Care Certificate.
Experience
Essential
- Proven experience of managing a complex administrative role
Desirable
- Experience working with the general public in a similar role
- Experience of working in a similar healthcare organisation or in the leisure industry/voluntary sector or in education or similar
Skills and Aptitudes
Essential
- Excellent administrative skills working under own initiative at times
- Strong, confident IT skills - able to use relevant Office packages - Word, Excel, Databases and Outlook for e-mail and calendar and Databases with patient information
- Comfortable working in often fastmoving and changing situations, with ability to adapt to the changing needs of the service
- Motivated to achieve good outcomes for people and clients
- Excellent verbal and written communication skills
- Organised with effective time management skills
- Able to follow policies and procedures effectively
- Able to maintain confidentiality at all times
Desirable
- Able to problem solve
- Good analytical skills
- Knowledge of GP Clinical systems
Knowledge
Essential
- Good understanding of the needs of the frail elderly
Desirable
- General understanding of community services and personalised care
- Knowledge of what is available in the not-for-profit/voluntary sector locally and nationally to assist people
Other Requirements
Essential
- Good inter-personal and customer care skills
- Positive approach, calm under pressure
- Flexible in approach, willing to try new and different techniques and approaches
- Able and willing to travel to different DHC sites and other locations and to attend a wide variety of meetings, training events etc.
Desirable
- Car driver with current, clean UK driving licence
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
