Job summary
DHC is recruiting
a Psychological and Wellbeing Care Coordinator to join our Live Well team. This
exciting role is a fantastic opportunity for anyone looking to develop their
career within primary care mental health services.
This is a service delivery assistant role, working within the multidisciplinary Live
Well Team, to support the clients
journey from referral to discharge and assist clinicians with interventions. The
Care Coordinator will work closely with
clinicians to develop care plans and co-ordinate and monitor a range of patient
services.
It is essential that the person has a positive and compassionate nature and can provide exceptional customer
service. This role requires sensitivity and an understanding that patients with
any medical needs, complex or general, should be treated with respect.
The Care Coordinator will deliver a high-quality
service for patients in a safe and effective working environment, whilst
maintaining the highest standards of confidentiality. They will be a motivated person
with good initiative and organisational skills and have excellent interpersonal
and team working skills.
Main duties of the job
The ideal candidate will need
proven administrative and IT skills and have experience of managing a complex
and varied workload. You will also ideally have had experience of working in a
similar role within healthcare or in the public sector, leisure or voluntary sectors,
working with the general public.
In addition, you will need to
relish the challenge of working under pressure, as part of a thriving and
growing team both within a GP practice and as part of the wider Dorking
Healthcare organisation.
Travel between sites may be
necessary so whilst not essential, a car driver would be ideal.
About us
DHC is a GP Federation, representing 140,000 patients providing a wide range of quality healthcare services including elective care, Talking Therapies, community healthcare and primary care across Surrey. We are registered with the CQC (Care Quality Commission) and we are an accredited AQP (Any Qualified Provider).
GP practices have been brought together into Primary Care Networks (or PCNs) to offer services in the local community. There are four Primary Care Networks as part of the DHC Federation, Redhill Phoenix PCN, Dorking PCN, South Tandridge PCN and Integrated Care Partnership PCN. The PCNs are critical to the changing NHS and are the focal point of all locally developed planning and service delivery.
DHC has a strong commitment to delivering high quality community-oriented services, and to working in partnership with service users, carers, health and social care agencies and voluntary agencies.
A can-do attitude is a vital asset at DHC and we are looking for like-minded individuals to work with us who share the same approach and work ethic.
Benefits:
DHC offers staff the following benefits:
- Competitive salaries
- Become part of a friendly and professional team
- We provide opportunities for training and development
- We offer membership of the NHS Pension scheme and minimum of 27 days annual leave, dependent on NHS continuous service, plus Bank holidays
Job description
Job responsibilities
This is a
service delivery assistant role,
working within the multidisciplinary Live Well Team, to support the clients journey from referral
to discharge and assist clinicians with interventions. The Care
Coordinator will work closely with
clinicians to develop care plans and co-ordinate and monitor a range of patient
services.
It is
essential that the person has a
positive and compassionate nature and can provide exceptional customer service.
This role requires sensitivity and an understanding that patients with any
medical needs, complex or general, should be treated with respect.
The Care
Coordinator will deliver a high-quality
service for patients in a safe and effective working environment, whilst
maintaining the highest standards of confidentiality. They will be a motivated person with good initiative and
organisational skills and have excellent interpersonal and team working skills.
Job description
Job responsibilities
This is a
service delivery assistant role,
working within the multidisciplinary Live Well Team, to support the clients journey from referral
to discharge and assist clinicians with interventions. The Care
Coordinator will work closely with
clinicians to develop care plans and co-ordinate and monitor a range of patient
services.
It is
essential that the person has a
positive and compassionate nature and can provide exceptional customer service.
This role requires sensitivity and an understanding that patients with any
medical needs, complex or general, should be treated with respect.
The Care
Coordinator will deliver a high-quality
service for patients in a safe and effective working environment, whilst
maintaining the highest standards of confidentiality. They will be a motivated person with good initiative and
organisational skills and have excellent interpersonal and team working skills.
Person Specification
Qualifications
Essential
- Good standard of education with excellent literacy and numeracy skills
- Evidence of knowledge of mental health, physical health or social difficulties either through a health related undergraduate degree or relevant experience gained through employment
Experience
Essential
- Experience working with the general public in a similar role
- Experience of managing a complex administrative role
Desirable
- Experience working in a health care setting
- Experience working in the NHS/Primary Care General Practice setting
- Understanding of community services and personalised care
- Experience of producing agendas and minutes for meetings
Skills
Essential
- Demonstrates an understanding of mental health, physical health and social needs and how they may present in Primary Care
- Demonstrates an understanding for the need to use evidence based psychological therapies and how it relates to this post
- Excellent communication skills (written and oral) including the ability to listen and build rapport with clients on the telephone, on video calls and in person.
- Competent IT skills
- Excellent administrative skills working under own initiative at times
- Effective time management skills, often in a fast-paced environment
- Proven problem solving and analytical skills
- Ability to adapt to changing situations and changing needs of the service
- Excellent customer care skills
- Motivated to achieve good outcomes for patients
- Able to follow policies and procedures effectively
- Able to maintain confidentiality at all times
Desirable
- Knowledge of GP clinical system - TPP SystmOne
Personal Attributes
Essential
- Polite & confident with good customer care skills remaining calm under pressure
- Caring, sensitive and empathetic sensitive to patients' life stages, concerns and problems.
- Self-motivated, reliable and dedicated
- Excellent interpersonal skills
- Motivated and proactive
- Ability to use initiative and judgement
- High levels of integrity and loyalty
- Ability to work under pressure
- Confident, assertive and resilient
- Other requirements
- Disclosure and barring service check
- Willing to travel to other sites & locations to attend meetings and training events
Desirable
- Car driver with current driving licence
Person Specification
Qualifications
Essential
- Good standard of education with excellent literacy and numeracy skills
- Evidence of knowledge of mental health, physical health or social difficulties either through a health related undergraduate degree or relevant experience gained through employment
Experience
Essential
- Experience working with the general public in a similar role
- Experience of managing a complex administrative role
Desirable
- Experience working in a health care setting
- Experience working in the NHS/Primary Care General Practice setting
- Understanding of community services and personalised care
- Experience of producing agendas and minutes for meetings
Skills
Essential
- Demonstrates an understanding of mental health, physical health and social needs and how they may present in Primary Care
- Demonstrates an understanding for the need to use evidence based psychological therapies and how it relates to this post
- Excellent communication skills (written and oral) including the ability to listen and build rapport with clients on the telephone, on video calls and in person.
- Competent IT skills
- Excellent administrative skills working under own initiative at times
- Effective time management skills, often in a fast-paced environment
- Proven problem solving and analytical skills
- Ability to adapt to changing situations and changing needs of the service
- Excellent customer care skills
- Motivated to achieve good outcomes for patients
- Able to follow policies and procedures effectively
- Able to maintain confidentiality at all times
Desirable
- Knowledge of GP clinical system - TPP SystmOne
Personal Attributes
Essential
- Polite & confident with good customer care skills remaining calm under pressure
- Caring, sensitive and empathetic sensitive to patients' life stages, concerns and problems.
- Self-motivated, reliable and dedicated
- Excellent interpersonal skills
- Motivated and proactive
- Ability to use initiative and judgement
- High levels of integrity and loyalty
- Ability to work under pressure
- Confident, assertive and resilient
- Other requirements
- Disclosure and barring service check
- Willing to travel to other sites & locations to attend meetings and training events
Desirable
- Car driver with current driving licence
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
