Job summary
Are you an experienced administrator? Do you enjoy working with people? Are you ready for a career that really makes a difference to people's lives? If you answered yes, then you are exactly who we are looking for.
Dorking Healthcare currently have a few exciting opportunities and we are looking for motivated staff members to join our teams within our Primary Care Networks (PCNs) to make a real difference to patient care, closer to home.
This is a part time role for 15 hours per week.
Main duties of the job
As a care coordinator, the successful applicant will
work closely with clinical teams helping to set these services up in the PCN
practices. Support will be provided by
the PCN Administrators and Service managers. The role involves some patient
contact by telephone and a positive, respectful, and compassionate nature is
necessary when delivering a high quality, safe and effective service with the
highest standards of confidentiality.
The Care Coordinator will be provided with all necessary training to
fulfil the project to its full potential.
About us
DHC is a GP Federation, representing 140,000 patients
providing a wide range of quality healthcare services including elective care,
Talking Therapies, community healthcare and primary care across Surrey. We are
registered with the CQC and we are an accredited AQP.
DHC is working at the centre of the local health system to
evolve and deliver integrated care and that requires strong partnerships with
many organisations. In all of our services, we aim to put the patient at the
centre of their care, make sure our services are easy to access by local
patients and reduce waiting times for patients.
GP practices have been brought together into Primary Care
Networks (PCNs) to offer services in the local community. There are 4 PCNs who are part of the DHC Federation, Redhill Phoenix PCN,
Dorking PCN, South Tandridge PCN and Integrated Care Partnership PCN. The PCNs
are critical to the changing NHS and are the focal point of all locally
developed planning and service delivery.
In return DHC offers staff the following benefits:
- Competitive salaries
- Become part of a friendly, professional team
- Opportunities for training and
development
- Membership of the NHS Pension scheme
and minimum of 27 days annual leave (plus Bank holidays)
- Enhanced maternity/shared parental leave pay
- Some of our sites have free on-site parking
(subject to availability)
DHC actively encourage and promote diversity, ensure all
voices are heard and included and are committed to equal opportunities for all.
Job description
Job responsibilities
This is a key administrative role, working
in a GP Practice to support
patients with long-term medical conditions or complex health care needs. The
Care Coordinator will work closely with
clinicians to develop care plans and co-ordinate and monitor a range of patient
services.
It is
essential that the person has a
positive and compassionate nature, and can provide exceptional customer
service. This role requires sensitivity and an understanding that patients with
any medical needs, complex or general, should be treated with respect.
The Care
Coordinator will deliver a high
quality service for patients in a safe and effective working environment,
whilst maintaining the highest standards of confidentiality. They will
be a motivated person with good initiative
and organisational skills, and have excellent interpersonal and team working
skills.
Job description
Job responsibilities
This is a key administrative role, working
in a GP Practice to support
patients with long-term medical conditions or complex health care needs. The
Care Coordinator will work closely with
clinicians to develop care plans and co-ordinate and monitor a range of patient
services.
It is
essential that the person has a
positive and compassionate nature, and can provide exceptional customer
service. This role requires sensitivity and an understanding that patients with
any medical needs, complex or general, should be treated with respect.
The Care
Coordinator will deliver a high
quality service for patients in a safe and effective working environment,
whilst maintaining the highest standards of confidentiality. They will
be a motivated person with good initiative
and organisational skills, and have excellent interpersonal and team working
skills.
Person Specification
Other requirements
Essential
- Disclosure and barring service check.
- Willing to travel to other sites & locations to attend meetings and training events.
Desirable
- Car driver with current UK driving licence.
Skills and Aptitudes
Essential
- Excellent communication skills (written and oral) including the ability to listen
- Strong and confident IT skills
- Excellent administrative skills working under own initiative at times
- Effective time management skills, often in a fast paced environment
- Proven problem solving and analytical skills
- Ability to adapt to changing situations and changing needs of the service
- Excellent customer care skills
- Motivated to achieve good outcomes for patients
- Able to follow policies and procedures effectively
- Able to maintain confidentiality at all times
- Polite & confident with good customer care skills remaining calm under pressure
- Caring, sensitive and empathetic sensitive to patients' life stages, concerns and problems.
- Self-motivated, reliable and dedicated
- Excellent interpersonal skills
- Motivated and proactive
- Ability to use initiative and judgement
- High levels of integrity and loyalty
- Ability to work under pressure
- Confident, assertive and resilient
Desirable
- Knowledge of GP clinical system - TPP SystmOne
Qualifications
Essential
- Good standard of education with excellent literacy and numeracy skills.
Experience
Essential
- Experience working with the general public in a similar role
- Experience of managing a complex administrative role
Desirable
- Experience working in a health care setting
- Experience working in the NHS/Primary Care General Practice setting
- Understanding of community services and personalised care
- Experience of producing agendas and minutes for meetings
Person Specification
Other requirements
Essential
- Disclosure and barring service check.
- Willing to travel to other sites & locations to attend meetings and training events.
Desirable
- Car driver with current UK driving licence.
Skills and Aptitudes
Essential
- Excellent communication skills (written and oral) including the ability to listen
- Strong and confident IT skills
- Excellent administrative skills working under own initiative at times
- Effective time management skills, often in a fast paced environment
- Proven problem solving and analytical skills
- Ability to adapt to changing situations and changing needs of the service
- Excellent customer care skills
- Motivated to achieve good outcomes for patients
- Able to follow policies and procedures effectively
- Able to maintain confidentiality at all times
- Polite & confident with good customer care skills remaining calm under pressure
- Caring, sensitive and empathetic sensitive to patients' life stages, concerns and problems.
- Self-motivated, reliable and dedicated
- Excellent interpersonal skills
- Motivated and proactive
- Ability to use initiative and judgement
- High levels of integrity and loyalty
- Ability to work under pressure
- Confident, assertive and resilient
Desirable
- Knowledge of GP clinical system - TPP SystmOne
Qualifications
Essential
- Good standard of education with excellent literacy and numeracy skills.
Experience
Essential
- Experience working with the general public in a similar role
- Experience of managing a complex administrative role
Desirable
- Experience working in a health care setting
- Experience working in the NHS/Primary Care General Practice setting
- Understanding of community services and personalised care
- Experience of producing agendas and minutes for meetings
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
