Job summary
Are you a
dynamic, experienced HR Manager looking for a new challenge? Our current HR
manager is retiring after 5 years, so we are looking for someone who can shape
and grow our HR team in our rapidly growing service. Our mission
is to be the preferred choice of both patients and employees, as a
sustainable organisation delivering value. People are central to our success
and we are looking for a strong manager to grow and develop our People
strategy.
The HR
Manager will work closely with the DHC management team, reporting to the Chief
Operating Officer to lead the People agenda for the organisation. We currently employ around 250 people and have an average yearly increase of staff
of 20%.
The HR
Manager will lead and manage a small HR team, providing a comprehensive HR
service, ensuring that all HR activities are best practice and are provided in
a timely and effective manner, ensuring that there are robust processes and
policies in place to support this agenda whilst also continuing to attract,
recruit, develop and retain strong talent to help the organisation continue its
growth.
- In the recent annual staff
satisfaction survey:
- 85% of staff said they often or
always look forward to coming to work
- 85% of staff said they would
recommend DHC as a place to work
DHC is a friendly,
welcoming company. There is a "can do" atmosphere and
colleagues help each other. You will work in a small, friendly team at the
DHC Head Office, based at Holmhurst Medical Centre in Redhill, Surrey.
Main duties of the job
This is an
exciting opportunity for an HR professional with generalist experience to play
a key part in the next stage of the company's development. Having grown from 100 employees to
over 250 in 5 years, we plan further growth as we develop and deliver
new, high quality local healthcare services for the people of Surrey.
We seek a new HR Manager, with proven previous experience in a similar
management role, to work closely with the Chief Operating Officer, senior
managers and staff to lead the people agenda for DHC.
To be
successful, you need to show that you have demonstrable
experience of managing the full employee lifecycle from recruitment and
pre-employment checks to performance management and employee relations.
You will
need a strong commitment to and a liking for recruitment and
development of staff as well as the ability to develop and deliver a people
strategy.
You will
need strong knowledge of UK employment law, HR best practices and
procedures.
Experience
of working in a regulated environment will also be useful as all services and staff records are subject to external regulation/inspection by
CQC.
This role
is permanent, working full time.
Please see the attached job description and person specification.
To apply for the role, please submit
your application on the attached application form.Please submit this quickly as we may
close the vacancy early if we receive sufficient applications.
DHC does not use agencies
to fill permanent roles. Please do not contact
us.
About us
DHC is a GP Federation, representing
140,000 patients providing a wide range of quality healthcare services
including Elective Care, Talking Therapies, Community Healthcare and Primary Care across Surrey. Registered with the CQC (Care Quality Commission) DHC is an accredited AQP (Any Qualified Provider).
DHC works at the centre of the
local health system to deliver integrated care. This requires
strong partnerships with many organisations. In all our services, we aim to
put the patient at the centre of their care, make sure our services are easy to
access by local patients and reduce waiting times for patients.
GP practices have been brought
together into Primary Care Networks (PCNs) to offer services in the local
community. There are four Primary Care Networks as part of the DHC Federation,
Redhill Phoenix PCN, Dorking PCN, South Tandridge PCN and Integrated Care
Partnership PCN. The PCNs are critical to the changing NHS and are the focal
point of all locally developed planning and service delivery.
Benefits
DHC offers staff the
following benefits:
-
Competitive salaries
-
Become part of a friendly,
professional team
- Opportunities for training
and development
- Membership of the NHS
Pension scheme
-
Generous annual leave- minimum 27 days (plus Bank holidays) rising
to 33 days/year
-
Opportunity to buy or sell leave
(once per year)
DHC actively encourages and promotes diversity, ensures all voices are heard and included. We are committed to equal
opportunities for all.
Job description
Job responsibilities
The
HR manager will ensure that DHCs employment practices are effective and
efficient, helping to make the company an employer of choice, compliant with current
employment law and meet the required standards of governing bodies and
commissioners. The expectation will be
to maintain existing systems and processes and identify and implement changes
that will improve the current HR service, attract talented individuals, develop
existing employees, and engage and retain our talented and committed workforce.
This
role provides a
comprehensive HR service which ensures that managers and employees are equipped
with best practice to foster a high-performance culture. This requires the post holder to be proactive
and use their initiative to manage, prioritise, plan and organise their own
time and manage the HR team, as well as communicating and coaching people
managers.
The
HR Manager will be expected to devise and develop appropriate recruitment and
retention strategies, manage complex employee relations casework in ways that
mitigate organisational risks, apply HR and business knowledge to make
appropriate decisions in line with DHC objectives and priorities, identify and
develop HR policy and procedures to drive employee and organisational
performance and support change management processes effectively. This may also
include supporting and guiding our member practices.
The
role works closely with the management team and reports directly to the Chief Operating
Officer.
Please refer to the attached job description/person specification for further details.
If you are interested in applying, please complete and submit the attached application form, referring to how your skills, qualifications, knowledge and experience match the requirements as set out in the person specification in your supporting statement.
Job description
Job responsibilities
The
HR manager will ensure that DHCs employment practices are effective and
efficient, helping to make the company an employer of choice, compliant with current
employment law and meet the required standards of governing bodies and
commissioners. The expectation will be
to maintain existing systems and processes and identify and implement changes
that will improve the current HR service, attract talented individuals, develop
existing employees, and engage and retain our talented and committed workforce.
This
role provides a
comprehensive HR service which ensures that managers and employees are equipped
with best practice to foster a high-performance culture. This requires the post holder to be proactive
and use their initiative to manage, prioritise, plan and organise their own
time and manage the HR team, as well as communicating and coaching people
managers.
The
HR Manager will be expected to devise and develop appropriate recruitment and
retention strategies, manage complex employee relations casework in ways that
mitigate organisational risks, apply HR and business knowledge to make
appropriate decisions in line with DHC objectives and priorities, identify and
develop HR policy and procedures to drive employee and organisational
performance and support change management processes effectively. This may also
include supporting and guiding our member practices.
The
role works closely with the management team and reports directly to the Chief Operating
Officer.
Please refer to the attached job description/person specification for further details.
If you are interested in applying, please complete and submit the attached application form, referring to how your skills, qualifications, knowledge and experience match the requirements as set out in the person specification in your supporting statement.
Person Specification
Experience
Essential
- Proven professional HR generalist experience of minimum three years
- Setting HR strategy and business objectives in line with the companys plans and objectives
- Delivering an effective and efficient HR service incorporating all areas of the Employee life cycle
- Designing processes and process improvement
- Using technology and systems to automate HR processes and deliver efficiencies
- Experience of dealing with employee relations issues and cases, following fair processes and seeing them through to a successful conclusion, mitigating risk for the organisation
- Gathering and reporting key HR metrics
- Coaching managers at all levels on key areas as described in main responsibilities
Desirable
- Previously worked successfully as an HR Manager or in a similar role
- Employment in similar industry / sector focussed on service standards and regulated activities
- Leading a team including Line Management
- Some previous experience of dealing with payroll input and salary issues/queries
Knowledge
Essential
- Good working knowledge of current HR related legislation and practices
- Writing policies and processes to support safe and effective People management
- A working knowledge of Governance in relation to HR Knowledge of HR change management practices and ability to apply them quickly in a variety of situations
Desirable
- Knowledge of the NHS and working practices
- Governance in an NHS context
Qualifications
Essential
- CIPD Qualification Level 5 as minimum.
- Associate membership of CIPD as minimum or equivalent
Desirable
- CIPD Qualification Level 7
- Member of CIPD or equivalent
- Degree or higher degree - preferably in HR related subject
Skills and Aptitudes
Essential
- Ability to work with a diverse group of people at all levels of the organisation
- Strong leadership capabilities along with ability to always maintain confidentiality and act with discretion and diplomacy
- Exceptional organisational and communication skills
- Self-motivated and able to work under own autonomy as well as part of a team
- Strong IT skills, able to use IT packages and HR databases effectively
- Commitment to Continuing Professional Development
- Capacity and desire to deal with a busy and varied workload
- Ability to work under pressure, without supervision and to meet deadlines
- Analytical skills.
- Ability to commute to DHC sites as required
Desirable
- Ability to design and deliver training
Additional criteria - Right to Work in the UK
Essential
- Applicants must currently hold the right to work in the UK. Sponsorship certificates for visas to work in the UK are not being offered for this role.
Person Specification
Experience
Essential
- Proven professional HR generalist experience of minimum three years
- Setting HR strategy and business objectives in line with the companys plans and objectives
- Delivering an effective and efficient HR service incorporating all areas of the Employee life cycle
- Designing processes and process improvement
- Using technology and systems to automate HR processes and deliver efficiencies
- Experience of dealing with employee relations issues and cases, following fair processes and seeing them through to a successful conclusion, mitigating risk for the organisation
- Gathering and reporting key HR metrics
- Coaching managers at all levels on key areas as described in main responsibilities
Desirable
- Previously worked successfully as an HR Manager or in a similar role
- Employment in similar industry / sector focussed on service standards and regulated activities
- Leading a team including Line Management
- Some previous experience of dealing with payroll input and salary issues/queries
Knowledge
Essential
- Good working knowledge of current HR related legislation and practices
- Writing policies and processes to support safe and effective People management
- A working knowledge of Governance in relation to HR Knowledge of HR change management practices and ability to apply them quickly in a variety of situations
Desirable
- Knowledge of the NHS and working practices
- Governance in an NHS context
Qualifications
Essential
- CIPD Qualification Level 5 as minimum.
- Associate membership of CIPD as minimum or equivalent
Desirable
- CIPD Qualification Level 7
- Member of CIPD or equivalent
- Degree or higher degree - preferably in HR related subject
Skills and Aptitudes
Essential
- Ability to work with a diverse group of people at all levels of the organisation
- Strong leadership capabilities along with ability to always maintain confidentiality and act with discretion and diplomacy
- Exceptional organisational and communication skills
- Self-motivated and able to work under own autonomy as well as part of a team
- Strong IT skills, able to use IT packages and HR databases effectively
- Commitment to Continuing Professional Development
- Capacity and desire to deal with a busy and varied workload
- Ability to work under pressure, without supervision and to meet deadlines
- Analytical skills.
- Ability to commute to DHC sites as required
Desirable
- Ability to design and deliver training
Additional criteria - Right to Work in the UK
Essential
- Applicants must currently hold the right to work in the UK. Sponsorship certificates for visas to work in the UK are not being offered for this role.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
