Administration Support Officer

Job summary

• To provide support to the administration and data analyst team to enable the company to support the patient pathway in a timely and effective manner.
• To manage inward and outward post and any relevant correspondence for business continuity
• To coordinate and manage the collection and transfer of patient notes and patient correspondence internally and externally.
• To coordinate appointments for outpatient services when required and cancel and re book appointments for clinics. This requires contacting patients by phone.
• To enter data relating to outpatient attendances and discharge on the patient administration system.

To safely manage patient information in line with NHS patient confidentiality.

Main duties of the job

Coordinate the delivery and collection of notes from all clinical areas

Book and end clinic appointments

Assist administration staff to prepare outpatient clinics and theatre lists

Collate and file all necessary information

Develop and maintain effective channels of communication with colleagues, Consultants surgeons, Nursing staff, administration, clinical and operational staff.

Ensure timely, accurate and clear communication is delivered to patients in regards to their pathway of care.

About us

Tyneside Surgical Services is an independent provider who treats a wide range of specialities. Established in 2007, the company has continued to grow and has now developed a day-case facility within the Team valley site in Gateshead. The new facility comprises of a theatre, a day-case unit, endoscopy, outpatient clinic facility as well as having a MRI suite with access to ultrasound scanning

We are seeking a highly motivated and dynamic individual with excellent communication skills to provide support to our administration and data analyst team.