Job responsibilities
The following are the core responsibilities of
the care coordinator. There may be on occasion, a requirement to carry out
other tasks; this will be dependent upon factors such as workload and staffing
levels (this list is not exhaustive)
Answering
Pharmacy and Surgery phone lines
Triage
requests and queries from phone calls to the team.
Support
in the delivery of safe and efficient
responses to patient medication requirements
Coordinate
patient reviews for medication optimisation, particularly for high-risk
medications and polypharmacy cases.
Support
clinicians in medication audits, recalls, and safety monitoring (e.g., blood
tests for patients on DMARDs, anticoagulants).
Liaise
with patients, carers, GPs, pharmacists, and community teams to ensure
medicines-related actions are followed up.
Manage
call/recall systems for structured medication reviews and chronic disease
management.
Facilitate
patient understanding and adherence to medications through educational support
and regular follow-ups.
Track and
support the implementation of prescribing changes (e.g. medication switches or
formulary updates).
Maintain
accurate and timely documentation in patient records and relevant systems.
Participate
in quality improvement initiatives, including medicines reconciliation
post-discharge.
Assist
with administrative support for medication reviews, shared care protocols, and
medicines use evaluations.
Act as a
point of contact for medication-related queries from patients and healthcare
professionals.
Manage
Med Mgmt dashboard and ensure CQC compliance achieved with patient safety
Holistically
bring together all of a persons identified care and support needs, and explore
options to meet these using all available services and resources.
Provide
coordination and navigation to patients across the PCN requiring medication
support through triage or signposting to the correct pharmacy service.
Provide
coordination and navigation for people and their carers across health and care
services, working closely with social prescribing link workers, health and
wellbeing coaches, and other primary care professionals across the PCN.
Secondary Responsibilities
Coordinating and adding clinical sessions to EMIS
Cascading upcoming annual leave and absence of the Hub Team to
member practices
Able to build relationships with service users and allied
professionals in member practices; to help identify patients who could be
referred to other health care professionals within the PCN to help improve PCN
efficiencies
Any other task as required for smooth operation of the
organisation
Generic
Responsibilities
All staff at The Lewisham Care Partnership (TLCP)
have a duty to conform to the following:
Equality,
Diversity & Inclusion
A good attitude and positive action towards
ED&I creates and environment where all individuals are able to achieve
their full potential. Creating such an environment is important for three
reasons: it improves operational effectiveness, it is morally the right thing
to do, and it is required by law.
Patients and their families have the right to
be treated fairly and be routinely involved in decisions about their treatment
and care. They can expect to be treated with dignity and respect and will not
be discriminated against on any grounds including age, disability, gender
reassignment, marriage and civil partnership, pregnancy and maternity, race,
religion or belief, sex or sexual orientation. Patients have a responsibility
to treat other patients and our staff with dignity and respect.
Staffs have the right to be treated fairly in
recruitment and career progression. Staff can expect to work in an environment
where diversity is valued and equality of opportunity is promoted. Staff will
not be discriminated against on any grounds including age, disability, gender
reassignment, marriage and civil partnership, pregnancy and maternity, race,
religion or belief, sex or sexual orientation. Staffs have a responsibility to
ensure that you treat our patients and their colleagues with dignity and
respect.
Safety,
Health, Environment and Fire (SHEF)
TLCP is
committed to supporting and promoting opportunities to for staff to maintain
their health, well-being and safety. You have a duty to take reasonable care of
health and safety at work for you, your team and others, and to cooperate with
employers to ensure compliance with health and safety requirements. All
personnel are to comply with the Health and Safety at Work Act 1974,
Environmental Protection Act 1990, Environment Act 1995, Fire Precautions
(workplace) Regulations 1999 and other statutory legislation.
Confidentiality
TLCP is committed to maintaining an
outstanding confidential service. In the course of seeking treatment, patients
entrust us with, or allow us to gather, sensitive information in relation to
their health and other matters. They do so in confidence and have the right to
expect that staff will respect their privacy and act appropriately.
In the performance of the duties outlined in
this job description, the post-holder may have access to confidential
information relating to patients, their carers, practice or staff information.
All such information from any source is to be regarded as strictly
confidential.
Information relating to patients, carers,
colleagues, or the members practices may only be divulged to authorised persons
in accordance with PGPA policies and procedures relating to confidentiality and
the protection of personal and sensitive data, or under the guidance of your
manager.
This role profile is not exhaustive, and you
may be directed to complete other tasks according to the skills and
requirements for individual roles. These duties will always be reasonable and
deemed within the expectations of your position.
Quality
& Continuous Improvement (CI)
To preserve and improve the quality of our
output, all personnel are required to think not only of what they do, but how
they achieve it. By continually re-examining our processes, we will be able to
develop and improve the overall effectiveness of the way we work. The
responsibility for this rests with everyone working within the practice to look
for opportunities to improve quality and share good practice.
We continually strive to improve work processes
which deliver health care with improved results across all areas of our service
provision. We promote a culture of continuous improvement, where everyone
counts and staffs are permitted to make suggestions and contributions to
improve our service delivery and enhance patient care.
Induction
Training
As part of the TLCP, all personnel are to
complete a induction programme; this is managed by the Manager.
Learning
and Development
The effective use of training and development
is fundamental in ensuring that all staffs are equipped with the appropriate
skills, knowledge, attitude and competences to perform their role. All staff
will be required to partake and complete mandatory training as directed by the
training coordinator, as well as participating in the TLCP training programme.
Staff will also be permitted (subject to approval) to undertake external
training courses which will enhance their knowledge and skills, progress their
career and ultimately, enable them to improve processes and service delivery.
Collaborative
Working
All staffs are to recognise the significance
of collaborative working. Teamwork is essential in multidisciplinary
environments. Effective communication is essential and all staff must ensure
they communicate in a manner which enables the sharing of information in an
appropriate manner.
Service
Delivery
Staff at The Lewisham Care Partnership must
adhere to the information contained with the policies and regional directives,
ensuring protocols are adhered to at all times. Staff will be given detailed
information during the induction process regarding policy and procedure.
Security
The security of the site of work is the
responsibility of all personnel. Staff must ensure they remain vigilant at all
times and report any suspicious activity immediately to their line manager.
Under no circumstances are staffs to share the codes for the door locks to
anyone and are to ensure that restricted areas remain effectively secured.
Professional
Conduct
At The Lewisham Care Partnership, staffs are
required to dress appropriately for their role.
Leave
All personnel are entitled to take leave. Line
managers are to ensure all of their staff are afforded the opportunity to take
a minimum of four weeks plus bank holiday days leave each year(pro rota for
part time), and should be encouraged to take all of their leave entitlement.
