Clinical Support Worker

Job description

Job responsibilities

CORE ROLE AND RESPONSIBILITIES

Clinical Practice

- Work effectively with the multidisciplinary team in order to achieve desired outcomes that promote the well-being of patients.

- Assist the Registered Nurses and Band 3 HCAs in the delivery of care to a designated patient group, demonstrating an ability to prioritise such care.

- Assist in the implementation of direct clinical care.

- Communicating and listening to patients and relatives and building up a rapport.

- Ensure that all care provided by yourself is documented appropriately.

- Recognise changes in patient condition and report to a RN and/or Band 3 HCA

- Ensure individual patient needs are met.

- Instigate emergency procedures e.g., fire; CPR.

- Assist in ensuring that effective channels are used to canvas the views and concerns of all patients and carers.

- Responsible for high standards of cleanliness and follow all guidelines set by infection control policy.

- Undertake training and practice of agreed clinical competencies in basic nursing skills for designated area.

- Keep up to date with changes in clinical practice and the effect of these on your role.

- Work as an effective team member of the clinical team.

- Carry out and record basic observation/test results recording NEWS and POPS and report changes to a Registered Nurse (RN).

Maintaining the Environment

-Assist in monitoring and maintaining cleaning standards on the department

- Keep all reception areas safe, clean and tidy conveying an appearance of a well-cared for, friendly and inviting ward e.g., remove clutter, tidy notice boards

- Carry out spot cleaning to ensure spillages are dealt with swiftly and efficiently

- Respect the privacy and dignity of patients whilst carrying out housekeeping duties

- Ensure that all waste is stored in the correct manner according to Trust Policy

- Carry out daily and weekly checks within the department and report any problems to the Estates Department

- Ensure general and specialist equipment are cleaned according to Trust policy e.g., IV stands, ECGs, BM monitors etc

- Ensure that all isolation areas are cleaned appropriately

- Clean and check oxygen and suction equipment and report any deficits

General Duties

- Provide clerical support for clinical staffing

- Respond to requests for general information via. Telephone and email.

- Receive and pass on information to others, maintaining confidentiality

- Respond to initial complaints taking appropriate action as required

- Assist with the training of new Clinical Support Workers into department routines to achieve required standards

- General portering duties, as agreed with the department manager/s e.g., delivery and collection of pharmacy items, patient movement to other department.

Clinical Governance

- Participate in the MKUCS Appraisal and Personal Development Plan process by identifying your own development needs and agreeing development plans for these needs with a clinical supervisor/mentor.

- Ensure awareness of when and how to report untoward incidents and how to respond appropriately with patients or relatives' complaints.

- Ensure that your clinical practice is safe and appropriate at all times.

- Ensure your required mandatory and competency-based training is kept up to date.

- Ensures that own actions support equality, diversity, rights and maintain quality.

- Participate in the continued development of healthcare standards and service development.

Person Specification

Qualifications

Essential

• GCSE grade A to C in English and Maths

Experience

Essential

• - Experience of Manual handling of patients using lifting aids
• - Previous experience in a Care environment

Desirable

• - Ability to lead a team

Skills, Ability and Knowledge

Essential

• - Ability to communicate clearly and effectively
• - Good basic hygiene skills (eg. hand washing)
• - Ability to work with people
• - Ability to follow a clear instruction and feedback to senior staff
• - Ability to work as part of a team as well as own initiative
• - Caring for people
• - Able to work with minimal supervision
• - IT skills at basic level
• - Understand confidentiality
• - Be able to perform or willing to undertake training to perform basic clinical skills such as basis observations.

Desirable

• - Awareness of the Urgent Care environment and challenges this may cause

Personal Qualities

Essential

• - Adaptable to the changing needs of the service
• - Approachable
• - Self-motivated, enthusiastic, innovative, flexible and diplomatic

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Milton Keynes Urgent Care Services

Address

Milton Keynes Univ Hospital Campus

Standing Way, Eaglestone

Milton Keynes

MK6 5NG

Employer's website

https://www.miltonkeynesurgentcare.com/ (Opens in a new tab)