IT Digital Lead

City & Hackney Office of PCNs

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Job summary

This full-time role is to lead in IT and digital systems for Hackney Downs PCN, providing practical support to maximise the use of existing IT systems and digital technology.

The role will encompass the implementation and maintenance of IT systems as well as IT trouble shooting and liaison with NEL IT support as necessary.

This role is expected to be an on-the-ground IT and digital support to the PCN and practices, to ensure practices optimise the resources and tools available, and support the PCN to reach digital maturity.

There will be opportunity for the candidate to be innovative and identify opportunities to develop the PCN digital systems and social media.

The role will also be expected to link with the Office of PCN Digital and Transformation Lead who will be overseeing the strategy of digital development for all 8 PCNs in City and Hackney.

Main duties of the job

Currently the PCN has a part time senior clinical administrator and the largest practice, the Nightingale Practice, also has an in-house IT lead. This role aims to support and expand on the work of these individuals and offer more direct support to the smaller practices who do not have an IT lead. It aims to add to the culture of practices working together to improve efficiencies, reduce inequalities across the network, and strengthen the practice resilience, and as a result improve patient care across our network.

About us

Hackney Downs PCN is a well-established network of 7 practices, based across 4 sites in Clapton, Hackney. The practice list sizes vary from 1800 patients up to 12000 patients. The digital development varies in practices and there is room for standardisation and improvements.

The member practices are friendly and work well together, and there is a culture of supporting each other and sharing work to create efficiencies. The PCN members meet monthly and the 7 practice managers meet weekly in between.

Date posted

19 December 2022

Pay scheme

Other

Salary

£30,000 to £33,000 a year

Contract

Fixed term

Duration

12 months

Working pattern

Full-time, Flexible working

Reference number

U0090-22-4141

Job locations

Fountayne House

Fountayne Road

London

N16 7EA

Doctors Surgery

Theydon Road

London

E5 9BQ

Job description

Job responsibilities

IT support for 2 sites: To provide practical IT support directly to 5 practices (over 2 sites) in the PCN.

To identify IT faults and, if unable to resolve, ensure they are reported to the appropriate organisation e.g., the CEG, ICB, Confederation or EMIS.

To arrange, set up and manage as required.

Smart cards

NHS Email account & Generic email account

AccuRX

TQuest

Valida care plan

Global viewer

Electronic Referral Service

Other new programs that become available (EG. Dictation systems)

To help implement and maintain a safe system for patient on-line records.

To maintain and/or modify the shared drives.

To add clinical appointments onto the practices clinical system if required.

To develop/maintain up-to-date templates for use on the clinical systems.

To facilitate outside organisations utilising rooms with IT requirements.

Digital support for the 2 sites: To use digital technology in new and exciting ways to improve workflow efficiency within the PCN practices.

To perform EMIS searches / create protocols and concepts for improved patient care and service delivery.

To support practice managers to optimise the available digital tools (EG. APEX).

To develop and keep practice website current and up to date. To submit reports from the website as necessary (EG. friends and family test).

To champion and develop online access for patients, and to ensure practices are maximising the use of systems EG. Accurx for online booking and recalls.

Digital support for the whole PCN: To work approximately one day per week coordinating PCN-wide digital workflows, this day will be spent in Nightingale Practice (the largest practice in the network) alongside their existing team of IT lead and clinical administrator lead for that practice.

To work with the PCN clinical administrator to monitor performance in IIF, plan PCN-wide services and respond to external requests regarding communication to PCN patients or system updates relevant to the PCN.

To work with the IT lead in Nightingale Practice to share knowledge and skills, standardise IT systems and digital processes where possible, and improve digital maturity across the network.

To provide digital support to the Inequalities lead, using available tools to highlight any inequalities across the PCN (EG. APEX searches).

To support the PCN EA officers with enhanced access work as required.

To develop a PCN online platform to allow efficiencies in communicating with patients and avoid duplication of work by practices.

To review social media use by the PCN and network practices.

The above list is not an exhaustive one and is subject to reasonable change as the needs of the PCN and practices develop.