Job summary
Are you an organised and
experienced Administrator, Care Coordinator, or Receptionist with good IT
skills who is looking for a new and exciting challenge?
Can you manage multiple tasks supporting
a range of primary care services in a fast paced office environment, and do you
care passionately about making a real difference to peoples lives?
Greater Peterborough Network are
looking for a skilled Administrator / Care Coordinator to join in helping to
support its many Primary and Planned Care services.
We are a dynamic and responsive
team who pride ourselves on our can-do attitude, and seek a like-minded
individual of such!
This role will see you working Monday
to Friday based in a busy and fast paced office in Peterborough City Centre, with
possible travel required from time to time to other sites, and will work alongside
an Admin team supporting our Operational and Clinical teams with the delivery
of the many different primary care services that we provide for patients
throughout Peterborough.
The role will involve working
with different services, and largely consist of general Admin Support duties
including telephone support, handling referrals, planning clinics, as well as dealing
with a incoming phone calls daily.
Main duties of the job
Typical Daily Duties could
consist of
Booking and
arranging appointments for patients
Printing
clinical paperwork for clinics and home visits
Accurately
entering health information on to patient records
Handling
incoming referrals and helping to arrange and coordinate work and clinic lists
for clinical staff
Calling
patients to confirm upcoming appointments and gather feedback following
experiences using Greater Peterborough Network services
Handling a
high level of incoming phone calls and queries
Working with
and liaising with Peterborough GP Practices we support and provide services for
About us
Our vision:To provide the patients of Greater Peterborough with high quality, sustainable healthcare that supports them to stay well and at home for as long as possible.
We are an ambitious at scale primary care organisation with a passion for integration and innovation.
We provide:
- Enhanced evening and weekend access to General Practice.
- Deliver at scale services to improve the health and wellbeing of the populations we serve.
- Home visiting and community services
- Virtual ward services.
- Advice to ambulance crews to help patients remain at home or to see the most appropriate secondary care team.
- Recruitment, induction and support of workforce through a team dedicated to supporting Primary Care Networks and hosting of the Cambridgeshire & Peterborough Training Hub.
Our principles
- To attract innovation and investment into primary care.
- To be dynamic always seeking out new opportunities.
- To be the primary care provider at scale -supporting delivery of services at place level that benefits our patients and members.
- To engage our clinical community identifying local clinical leaders to drive service redesign and delivery across our place.
- To face challenges head on, working collaboratively to deliver solutions.
Job description
Job responsibilities
Greater Peterborough Network are
looking for a skilled Administrator / Care Coordinator to join in helping to
support its many Primary and Planned Care services.
We are a dynamic and responsive
team who pride ourselves on our can-do attitude, and seek a like-minded
individual of such
This role will see you working Monday
to Friday based in a busy and fast paced office in Peterborough City Centre, with
possible travel required from time to time to other sites, and will work alongside
an Admin team supporting our Operational and Clinical teams with the delivery
of the many different primary care services that we provide for patients
throughout Peterborough.
The role will involve working
with different services, and largely consist of general Admin Support duties
including telephone support, handling referrals, planning clinics, as well as dealing
with a incoming phone calls daily.
Typical Daily Duties could
consist of;
Booking and
arranging appointments for patients
Printing
clinical paperwork for clinics and home visits
Accurately
entering health information on to patient records
Handling
incoming referrals and helping to arrange and coordinate work and clinic lists
for clinical staff
Calling
patients to confirm upcoming appointments and gather feedback following
experiences using Greater Peterborough Network services
Handling a
high level of incoming phone calls and queries
Working with and liaising with Peterborough GP
Practices we support and provide services for
Job description
Job responsibilities
Greater Peterborough Network are
looking for a skilled Administrator / Care Coordinator to join in helping to
support its many Primary and Planned Care services.
We are a dynamic and responsive
team who pride ourselves on our can-do attitude, and seek a like-minded
individual of such
This role will see you working Monday
to Friday based in a busy and fast paced office in Peterborough City Centre, with
possible travel required from time to time to other sites, and will work alongside
an Admin team supporting our Operational and Clinical teams with the delivery
of the many different primary care services that we provide for patients
throughout Peterborough.
The role will involve working
with different services, and largely consist of general Admin Support duties
including telephone support, handling referrals, planning clinics, as well as dealing
with a incoming phone calls daily.
Typical Daily Duties could
consist of;
Booking and
arranging appointments for patients
Printing
clinical paperwork for clinics and home visits
Accurately
entering health information on to patient records
Handling
incoming referrals and helping to arrange and coordinate work and clinic lists
for clinical staff
Calling
patients to confirm upcoming appointments and gather feedback following
experiences using Greater Peterborough Network services
Handling a
high level of incoming phone calls and queries
Working with and liaising with Peterborough GP
Practices we support and provide services for
Person Specification
Qualifications
Essential
- Polite and clear telephone manner
- Minimum of 2 years experience in a fast paced Admin role handling multiple tasks
- Good general IT skills with experience using Microsoft Word, Excel and Outlook (or equivalent email/software packages) and will need to be someone who can learn new systems
- Experience working in a public facing role, or experience providing excellent customer services
- Ability to work well at times under pressure and manage multiple tasks
- Will need to be accurate with data entry and have a good eye in attention to detail
- Must be reliable and understand the importance of confidentiality
Desirable
- Although not essential, previous experience as an NHS Administrator or Receptionist, or in another NHS service delivery related post would be beneficial
- Experience using SystmOne would be desirable but not essential
Person Specification
Qualifications
Essential
- Polite and clear telephone manner
- Minimum of 2 years experience in a fast paced Admin role handling multiple tasks
- Good general IT skills with experience using Microsoft Word, Excel and Outlook (or equivalent email/software packages) and will need to be someone who can learn new systems
- Experience working in a public facing role, or experience providing excellent customer services
- Ability to work well at times under pressure and manage multiple tasks
- Will need to be accurate with data entry and have a good eye in attention to detail
- Must be reliable and understand the importance of confidentiality
Desirable
- Although not essential, previous experience as an NHS Administrator or Receptionist, or in another NHS service delivery related post would be beneficial
- Experience using SystmOne would be desirable but not essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
