Job responsibilities
Job description
JOB OVERVIEW
The Greater Peterborough Network (GPN) is excited to announce an opportunity for a dedicated individual to join us as a full-time Head of Practice Engagement and Partnership. In this pivotal role, you will be responsible for delivering an exemplary level of service to our member GP practices throughout the Greater Peterborough area, both existing and prospective.
As a strategic thinker who thrives on navigating across a broad landscape, you will play a crucial part in developing innovative services and solutions. The successful candidate will be instrumental in upholding GPN's three guiding principles: support, sustain, and influence, ensuring their seamless alignment with our member practices.
Key responsibilities include fostering increased engagement among our members, actively supporting the delivery of essential member products and services, formulating comprehensive engagement plans, and monitoring industry trends to facilitate growth within primary care and GPN. The role necessitates guaranteeing that members have unfettered access to all membership offerings, thereby maximizing overall value. Moreover, you will be tasked with personalizing the needs of our members and prioritizing an exceptional user journey in all facets of your work.
It is essential that you have the ability to work on your own initiative and in a team consisting of project managers and support staff, in a highly demanding and fast paced environment, organise and prioritise workloads effectively whilst still maintaining the flexibility to produce work to a high standard.
The right person will be comfortable with the technical requirements of hosting membership events on virtual platforms such as Zoom and MS Teams and have excellent interpersonal skills in order to communicate effectively to plan and organise these events.
You will work closely with our Senior Management Team, comprising of CEO, Director of Operations, Head of Information and Performance, Head of Nursing and Finance Manager, and our Board of Directors to deliver a comprehensive programme of objectives for 23/24, 24/25 and beyond.
If you are a dynamic professional with a strategic mindset, adept at cultivating collaborative relationships and contributing to the growth and enhancement of primary care services, we encourage you to consider this impactful opportunity with GPN.
WORKING FOR OUR ORGANISATION
Greater Peterborough Network is a fast growing and ambitious at scale primary care provider. We work closely with our 26 member GP Practices in our area to support our 280,000 patients. We are a dynamic and responsive team who pride ourselves on our can-do attitude. We embrace and encourage flexible working and good work life balance. We are excited to be advertising this role as the successful candidate will be joining us at a time of significant growth with several exciting projects lined up for 2023/24.
Here at GPN we are passionate about creating an inclusive workplace that promotes and values diversity. We know through experience that different ideas, perspectives, and backgrounds create a stronger and more creative work environment that delivers better patient outcomes.
We are positively challenging traditional organisational barriers which get in the way of care delivery and are continuously working to improve our collective offer to patients and staff.
Hours: Full-time, 37.5 hours per week
KEY DUTIES AND RESPONSIBILITIES
Actively build and maintain networks and relationships with member practices across the geography in order to support ongoing two-way engagement to understand their needs and how services can be developed at scale to support practices.
Work with each member practice to identify best practice, gaps and challenges to the practice and patient population.
Pro-actively manage and support members, respond to and resolve potential challenges when this arises through facilitation or other appropriate mechanisms.
Actively identify opportunities for new service delivery collaboratively with Clinical Directors, member practices and GPN Senior Management Team.
Deliver an annual calendar and schedule of engagement activities in collaboration with Board Director responsible for Engagement, ensuring that Member requirements of GPN are met, identifying interdependencies across projects/functions.
Work collaboratively with the Senior Management Team to both lead the team as part of a management group and also to ensure that GPN leadership is aligned.
Be responsible for a high standard of work supporting the delivery of projects on time, to quality standards and in a cost effective manner.
Maintain and expand a directory of offers to practices, including back office functions such as HR Consultancy, Information Governance and Data Quality.
Ensure and encourage the optimisation and utilisation of said offers by each member practice/PCN.
Lead a team of Project Managers and support staff in the delivery of project plans, allocating tasks as appropriate, identifying risks, issues and dependencies, considering best practice and current options and ultimately making decisions in the best interest of the programme and member practices.
Interpret risk and overall programme status: understand, anticipate and highlight risks, issues and actions; supporting early identification and proactive mitigation/resolution where possible; ensure prompt escalation of concerns where appropriate.
Work with system colleagues to identify synergies across projects and ensure work is not duplicated.
Ensure work is aligned and interdependencies and interfaces between projects and Delivery Groups are identified and managed.
Maintain the project documentation and associated plans with regular team meetings to monitor progress and resources.
SKILLS
Communication
Manage communication between member practices relating to service delivery; use expert influencing and negotiation skills to present complex, potentially controversial information to large groups and use these skills to resolve issues.
Ability to lead the implementation, management, and support change processes.
Ability to negotiate, persuade and stimulate staff that may be resistant to change.
Design and facilitate meeting agendas and leadership event/away days including the Annual General Meeting, virtual Members Meetings, Practice Manager Forums, Clinical Director meetings.
Provide high level support and leadership to cross-organisational meetings and workshops, write and deliver presentations to a wide range of staff and stakeholders. This includes supporting the local agenda of Integrated Neighbourhoods developed around a PCN footprint.
Support communications and reporting: produce informative and relevant reports for internal and external meetings many of which will be at a very senior level and across organisations.
Work with the GPN Senior Management Team and Board of Directors to proactively monitor and report on progress against the organisational objectives. Where workstreams are not on track or not delivering intended outcomes, support the identification of potential solutions; commission, produce and present reports to share and escalate this information as required.
Line Management
Lead and manage staff as required, building strong teams and alliances.
Ability to negotiate and influence at a clinical and leadership level.
Engage in regular reviews of personal objectives and performance including identification of personal development requirements.
Provide training and development to staff and project managers as required.
Be an active member of the GPN Senior Management Team, coaching and mentoring other members of the team, building constructive relationships with others. Contribute to the establishment of a culture in which innovation is promoted and best practice is actively shared and adopted.
Work closely with member practices, PCN Clinical Directors, Board Directors, senior managers, clinicians and other members of GPN.
Chair meetings to achieve outcomes as required.
Ability to effectively organise own time and priorities, excellent self-management, motivation, and time management skills.
Ability to negotiate, persuade and stimulate staff that may be resistant to change.
Personal Development
Maintain own professional development and requirements to take part in regular appraisals.
Identify personal training needs and undertake training as required.
Reporting Skills
Design and deliver high quality update reports as required using a range of reporting tools and mechanisms; advanced skills in PowerPoint, Excel and Word are required.
Interpret information and transfer verbal communications into high quality written reports and presentations.
Ability to present information clearly and concisely; ability to interpret complex information and present this to others in a way that is simple and understandable.
Ability to obtain information from a variety of sources and re-produce in a clear and consistent manner.
Commission and produce reports and information, such as Options appraisals and Business Cases, to enable decision making.
Governance
Observe and maintain strict confidentiality in line with the requirements of the data protection act.
Undertake mandatory training and other training relevant to the role.
