Practice Manager

Job description

Job responsibilities

Key Responsibilities

People & Personal Leadership

• Ensure good communication with all staff groups and good morale across the practice.
• Line manage key staff (Assistant Practice Manager/Nurses/GPs/Admin & Reception).
• Oversee recruitment and retention of staff and provide general HRmanagement, supported by SCFTs HR team.
• Stay abreast of HR changes and requirements, with the support of SCFTs HR team.
• Oversee staff induction and training.
• Maintain a training record, covering all staff for both mandatory and development training.
• Work with SPC on a practice-based Training Needs Analysis, implement the results and keep them updated.
• Ensure excellent communication between the practice and its registered patient list through a variety of media, including the website, answerphone, PPG and reception displays.
• Work with patients, their representatives and practice/SPC staff to enable patients to take greater responsibility for their own health.
• Maintain staff appraisals.
• Maintain all staffing and holiday rotas.
• Deal with disciplinary/grievance procedures and any other formal HR matters, with the support of SCFTs HR team.

Quality Leadership

• Demonstrate outstanding patient commitment by putting the patient at the centre of decision making and by regularly engaging with patients e.g. through meetings with the Patient Participation Group.
• Demonstrate a commitment to the quality of care provided by the Organisation and quality of outcomes, by supporting the Group Manager in driving innovation, clinical excellence and performance.
• Prioritise patient safety and experience, through building outstanding relationships with clinical staff and teams and through active engagement with learning which arises as a result of complaints, incidents and serious incidents.
• Exercise responsibility for ensuring the equality and diversity agenda is delivered and maintained, ensuring compliance with legislation and Organisation policies.
• Take a local lead in ensuring that the practice has the necessary evidence base and strength to satisfy the CQC requirements in all five Key Lines of Enquiry.
• Remain aware of SPC policies and procedures and ensure that staff are trained in and comply with these.

Service Leadership

• Support the Group Manager in developing and executing practice plans, taking into account relevant national and local policy.
• Act as a resource to support and coach junior staff.
• Support the practice to meet all Organisation, local, national and statutory requirements and policies. This will include (but is not exclusive to) standards set by the Care Quality Commission for service and registration requirements and contractual requirements in primary care contracting, Organisation policies and procedures, and any new policies or standards that may be introduced.
• Proactively identify operational risks and opportunities and brief the Group Manager as necessary.
• Ensure the practice operates in accordance with employment legislation and organisation employment policy and good practice.
• Ensure all regulatory and risk management requirements are satisfied (including complaints and adverse incidents) in accordance with Organisation policy.
• Act as the liaison point with the Estates, Facilities, Security and IT Functions, as part of SPCs SLA with SCFTs corporate functions.
• Ensure that their services are actively engaged in the Organisations annual business planning cycle, understand the service activity plans and the influences on this, ensuring that any significant issues are addressed or escalated as appropriate.
• Deputise for the Group Manager during absence, and attend internal and external meetings on behalf of the Group Manager as requested.

Collaboration and Change Leadership

• Contribute to practice-based change programmes and service redesign both for primary care and integration with community services and provide leadership to agreed work streams/objectives.
• Where agreed with the Group Manager, to participate in the development of Tenders for new business.
• As requested, take the lead on the implementation of new policies and strategies within the practices, group and PCN.
• Support other services in the Organisation by conducting HR and other investigations into individuals and services, as requested by senior managers and directors within the Organisation.
• Work outside the practice itself in other SPC practices where this is required and where it meets the skill set of the post holder.

Finance and Performance

• Understand the drivers of financial performance across the practice and Primary Care Network.
• Work with the Group Manager, Salaried Partners and SCFT Finance team to establish an annual budget for the practice, including targets and incentives.
• Be accountable for the appropriate management and deployment of operational resources within the group, including direct budgetary responsibility, and acting as the authorised signatory for the practice budget and bank account.
• Ensure delivery of financial targets across the practice
• Play a key role in ensuring the processes are well embedded for the collection of necessary information both for claims and audit purposes, with particular focus on QOF and LCS requirements.
• Take overall responsibility for the petty cash and other financial aspects of the practice - including payroll and NHS pension scheme arrangements with the support of SCFTs Finance team and SPCs payroll provider.
• Ensure that all income and expenditure due to or made by the practice is received or recorded in the accounts of the practice including non-NHS income.
• Ensure that income and expenditure made to and from the practice is received and recorded, including managing the systems for handling and recording of cash/cheques and petty cash.
• Participate in the setting of key performance indicators for the practice and take the lead in ensuring continuous improvement in the agreed areas.

Informatics

• Ensure all Information Governance policies are in place staff access appropriate training.
• Be responsible for the practices computer systems including organising any maintenance and developments to the system and liaising with external agencies (CCG, CSU, software suppliers etc).
• Ensure compliance with Data Protection legislation.
• Monitor enforcement of Smart Card usage in the practice.

Premises and equipment

• Be responsible for security, repairs, insurance and maintenance of premises, services and equipment, with the support of SCFTs Estates department.
• Ensure that the practice complies with relevant aspects of Health & Safety at Work (HASAW) legislation.

Person Specification

Qualifications

Essential

• Bachelors degree in a health, social care or related area of study.
• Evidence of continuous professional development.

Desirable

• Masters Degree in Management or significant equivalent level of knowledge acquired through experience.
• Formal Leadership Development.

Experience

Essential

• Experience of managing primary care services
• Significant experience of managing budgets and working in liaison with management accountants to establish underlying causes of budget variation.
• Significant experience of developing plans which span multiple services across a one to two year timeframe.
• Significant experience of clinical operations including the management of Human and Financial Resources.
• Significant experience of managing HR processes including the management of performance and capability.
• Experience of participating in formal disciplinary process.
• Experience of working within a highly dynamic and complex environment.
• Experience of managing customer expectations.
• Experience of working in partnership with other agencies, service users, carers, the public, regulators, local scrutiny bodies etc.
• Experience of leading successful change management projects and programmes, involving and supporting teams and individuals to achieve objectives.

Desirable

• Experience of interacting with system leaders, and senior teams within General Practices, Clinical Commissioning Groups, County and District Councils, other NHS providers and other provider partners.

Skill, Knowledge & Attributes

Essential

• Advanced knowledge of NHS Policies and Procedures.
• Advanced knowledge of clinical and operational governance and its application to the services.
• Knowledge of multidisciplinary team working and an understanding of differing professional roles and boundaries.
• Detailed knowledge NHS targets and regulatory requirements.
• Knowledge of NHS data definitions and NHS Constitution rights
• Ability to monitor and maintain standards of care across a range of clinical services.
• Ability to identify, assess and manage Clinical and Operational risks.
• Ability to occasionally manage distressing and emotional circumstances with staff, patients and their carers.
• Ability to deal with competing demands, priorities and deadlines whilst managing operational imperatives and frequent interruptions.
• Ability to engage stakeholders through discussion, presentation and direct liaison.
• Word-processing and keyboard skills and ability to use Microsoft Office packages including Word, PowerPoint and Excel.
• A natural curiosity backed by excellent critical analytical skills.
• Assertive and confident to challenge poor conduct and behaviours.
• Strong patient focus.
• Excellent time management, prioritisation and organisational skills and ability to manage and deliver to agreed deadlines.

Desirable

• Specialist knowledge of primary care commissioning and contracting.
• Well-developed presentation skills.
• Skilled in writing clear and coherent operational business cases.
• Skilled in drafting clear service plans.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Sussex Primary Care

Address

1st Floor Arundel Building

Elm Grove

Brighton

BN2 3EW

Employer's website

http://www.sussexprimarycare.co.uk/ (Opens in a new tab)