Clinical Safety Support Officer

Job description

Job responsibilities

1. Establish and manage pathway specific expert user groups pan region, to share best practice and ensuring expert evolution and quality improvement of product development.

2. Organise and run hazard workshops, identifying potential risks with clinical commissioning leads as the domain experts.

3. Complete the hazard workshop outputs in the form of hazard logs, identifying causes, controls in place, and mitigations to reduce clinical safety impact when deploying pathways into live environments.

4. Identify main hazards and key clinical factors that would introduce risk to patient safety on deployment. Work closely with the test team, to ensure test scripts and testing supports the end-to-end process and essential clinical safety touch points.

5. Produce clinical safety management plans, hazard log outputs and mitigations, and the production of clinical safety case reports, with CSO supervision and approval. Adhere to DCB 0129, highlighting assumptions and expectations for the deploying organisation under DCB 0160. Work closely with Health Calls CSO, to ensure all relevant documentation is appropriate and clinical risk has been mitigated to an acceptable level, for deployment.

6. Contribute to baseline metrics to both qualitatively and quantitatively measure improvement and evaluation of allocated pathway developments.

7. Evaluate clinical service delivery, patient experience, clinical outcomes and staff benefits for allocated pathway developments, to support wider implementation and clinical digital transformation.

8. Responsible for liaison with the clinical stakeholder lead, of the commissioning organisation, working closely to ensure the specification and requirements are met within the safety standards.

9. Maintain clinical expertise operating within practitioner boundaries of competence. Professional competency frameworks to be adhered to according to clinical background, ensuring professional CPD requirements are maintained.

10. Support contract sustainability through clinical engagement, increasing adoption locally and out of area.

11. Contribute to wider team and organisational objectives and pathway developments as agreed.

12. Develop and manage close relationships and co-ordination with other Health Call operating areas.

This Job Description is intended as a general guidance to the duties and responsibilities of the post and is not, therefore, exhaustive. It will be subject to review, in light of changing circumstances and in consultation with the post-holder.

Person Specification

Qualifications

Essential

• Clinician with current registration with an appropriate professional body. (e.g., RCN, GPhC, etc)
• Experience of working within a clinical informatics capacity or team, where development or deployment of digital pathways has been implemented.
• Excellent clinical analytical skills, where complex information requires interpretation, impact predicted, and mitigations considered and applied.
• Understanding of clinical safety principles
• Minimum 5 years clinical experience in a clinical setting
• Excellent communication skills, both verbal and written
• Self-starter and excellent time management.
• Excellent organisational and stakeholder management skills.
• Excellent team player.
• Ability to challenge where clinical risk will compromise patient safety.
• Driving license
• Competent with Microsoft Office

Desirable

• Experience within a clinical safety role, either supplier or NHS organisation
• Experience of Health IT software environment
• Accredited Clinical Safety Officer or willing to undertake accreditation

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Health Call Solutions Limited

Address

20A, First floor, Enterprise House

Kingsway North, Team Valley

Gateshead

NE11 0SR

Employer's website

https://www.nhshealthcall.co.uk/ (Opens in a new tab)