UTC Operations Manager

Job description

Job responsibilities

Main Duties and Responsibilities

To be the day-to-day point of contact and liaison between NHUC team members, NHS Trust & Commissioner stakeholders, and the wider NHUC corporate infrastructure regarding matters of a service delivery nature

To lead on all training matters including, but not restricted to, ensuring induction and onboarding processes for new clinical and operational team members are robust and all documentation is signed off and on each persons file.

Plan ongoing training of all operational team members across all NHUC UTCs, identifying specific requirements and ensuring all documentation is signed off and on file.

To review and forward plan all UTC rotas to ensure services are resilient and appropriately staffed and ensure Trusts are aware of NHUCs rota status

Any other reasonable requests in relation to training or performance matters, including attending all UTC sites as required (for example to support new starters, those with development needs, or cover operational absence)

To ensure that policies and processes for the management of consumables items and estates matters are adhered to by all team members and that service delivery standards are maintained

Support the delivery and onward monitoring of UTC compliance with CQC standards for all aspects of training and governance, implementing improvements identified within CQC action plans.

Lead on matters of a Health & Safety nature for each UTC. Will ensure H&S and fire risk assessment reviews and actions plans are in place, monitored and adhered to at all sites

The primary lead on matters of a disciplinary nature, with the support of NHUC HR dept.

Ensure that all staff are aware of Business Continuity arrangements, overseeing the annual review of site specific NHUC BCPs

Support the Head of Service and Clinical Leads to implement, support, and drive a culture of continual learning and improvement, and effective internal and external communication

Support with regular performance and quality reporting and data analysis in line with contractual reporting requirements.

Ensure KPI breaches are analysed and reports adjusted accordingly

Support with the management of UTC risk registers

Support the Head of Service and Clinical Leads to resolve and respond to complaints and incidents in line with policies and processes, ensuring any identified learning & actions are shared to drive service improvement

Will proactively review patient feedback, resolving issues and ensuring any identified learning & actions are shared to drive service improvement

Can interpret and articulate performance and quality data to a high standard, identifying trends and producing narrative (verbal and written) that could be shared with an external audience

Line manage operational UTC team members in accordance with NHUCs people policies and processes. Specifically, regular 1-1 and annual appraisals must be undertaken as well as being responsible for their personal development.

Attend and/or lead operational meetings as required.

Work with the Senior leadership team including the Change and Improvement Lead to help deliver new services into the business.

Role model. Able to work autonomously, aiming for continuous improvement within areas of responsibility. Recognises areas of self-development, participating in relevant training opportunities where available.

Follow any other reasonable requests from the Head of Service and other members of the Senior leadership team in relation to the delivery of the service.

Work in collaboration with the SDC operational management team, supporting them within their roles, where deemed appropriate by your line manager

When necessary, deputise for the Head of Service in their absence.

Participate in the SDC Management on call rota once suitably experienced for which an additional payment will be received.

Information Asset Owner

Lead, foster and promote a culture of effective information governance within business area. Visibly champion and embed a culture of best practice information governance

Understand NHUCs policies and procedures on the use of information and the management of information risk and ensure they are at the forefront of all activities supporting patient care

Ensure that own training is adequate and up to date relating to role

Ensure that all staff understand the importance of effective information governance and receive appropriate education and training

Manages and controls the asset register for specific part of the business

Seek advice from information subject matter experts as required

Provide assurance for the business area relating to management of information risk and compliance against policies and mandatory information governance training requirements

Person Specification

Knowledge, Training and Experience

Essential

• Good standard of education (Minimum 5 GCSEs at grade 4 or above)
• or significant equivalent previous proven experience
• Demonstrable people management skills (incl. leadership, decision making, delegation, negotiating, influencing and persuading skills) ensuring effective team working, and quality at all times
• Ability to use initiative and know when it is appropriate to seek advice
• Significant organisational ability and able to demonstrate problem solving / trouble shooting skills
• Ability to learn job-specific IT systems
• Computer and IT literate use of MS office, and strong in the use of Outlook, Excel, Word and PowerPoint
• Exceptional organisational skills
• Administration / clerical experience

Desirable

• Experience leading and managing teams in busy / NHS environment

Communication Skills

Essential

• Clear communicator with excellent oral and writing skills
• Strong attention to detail to ensure accuracy
• Ability to work on own initiative with guidance and input from managers, within standard operating systems
• Excellent time-keeping and reliability
• Tactful and diplomatic with an ability to maintain confidentiality and trust
• Ability to prioritise workload and remain calm under pressure
• Conscientious and hard working
• Willing and able to take personal
• responsibility
• Maintain a professional appearance
• Flexible in approach to the needs of the service and responsive to change.
• Pragmatic and sensitive approach to dealing with complaints or patient safety issues
• Team Player

Desirable

• Confident in building and managing relationships with senior managers (often external to the business)

Autonomy

Essential

• Self-motivated, able to work independently, organising and prioritising own workload to changing and often tight deadlines

Equality and Diversity

Essential

• Understanding of and commitment to equality of opportunity and good
• working relationships
• Supports and promotes equality and diversity

Other

Essential

• Supports learning and development of self and others
• Conscientious and hard working
• Willing and able to take personalresponsibility
• Professional, calm and efficient manner
• Takes pride in own & teams work
• Commitment to continuing professional development
• Positive and flexible approach
• Must be able to demonstrate that are honest, reliable, trustworthy and treat colleagues and people who use the services, with respect
• Must be able to travel between UTC sites

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

North Hampshire Urgent Care

Address

Frimley Park Hospital

Portsmouth Road

Frimley

Camberley

Surrey

GU167UJ

Employer's website

https://www.nhuc.co.uk/ (Opens in a new tab)