Job summary
The post holder will be a member of the TalkPlus NHS
Talking Therapies administrative team.
Please
refer to the job description for more information about the role.
Main duties of the job
The main duties and responsibilities of the role will be;
To
maintain a range of administrative systems for the TalkPlus NHS
Talking Therapies service.
Responsible for preparing and collating patient referrals, inputting
patient referrals onto the patient management system promptly, ready for
screening.
Process information received via TalkPlus inbox, including
receiving and chasing patient information, referrals, opt-ins, and ad-hoc
patient information.
Assist with telephone enquiries by answering the calls promptly
and directing calls and taking messages.
To
contribute to ensuring the requirements for internal and external monitoring
and evaluation are met.
Produce the correct letters and documents on the patient
management system and send them promptly.
Provide administrative support to the TalkPlus team members as
required.
Monitor the discharge procedure by discharging people who have
not engaged.
Sometimes experiencing/dealing with difficult and upsetting
situations.
About us
TalkPlus, a division of North Hampshire Urgent Care
(NHUC), is working with Frimley ICB to provide the NHS Talking Therapy for
Anxiety and Depression services within Farnborough, Aldershot, Yateley, Fleet,
and Farnham. The service has been live since the start of November 2010 and
delivers evidence-based Cognitive Behavioral Therapy (CBT) and a range of other
NICE-approved treatments to people with common mental health problems,
including depression and anxiety. TalkPlus is fully committed to equality and diversity
and encourages applications from all sections of the community, including users
of mental health services.
Job description
Job responsibilities
JOB DESCRIPTION
Post Title: NHS Talking Therapies Administrator
Band: 3
Reports to: Administration Manager
Key Relationships: NHS Talking Therapies Team, Primary Care teams
Location: TalkPlus, The Meads Business Centre, 19 Kingsmead, Farnborough, GU14 7SR.
Hours: 37.5 hours PER WEEK - potential to do part time hours (Days/Shifts to be agreed before appointment but must include one late shift working till 8pm)
Administration Office Hours are Monday to Thursday 08:00 - 20:00 Friday 08:00 - 17:00
Salary Range: £24,937 - £26,598 per annum depending on experience
Main Duties and Responsibilities
Administration
In Office Duties and reception cover:
- To operate and manage the reception/meet and greet Letting people into the department and showing them to the correct areas.
- Maintain a library of reference material relating to NHS Talking Therapies.
- Check and maintain stationery supplies, including leaflets & documents.
- Check and maintain refreshment supplies.
- Use photocopier and other office machines as appropriate, Inc. shredding/scanning.
- Facilitate courses by helping course leaders greet patients and prepare course handouts
- Complete reception late cover specific duties on the Admin Daily Checklist.
- Ensure cover is arranged for reception.
- Ensure reception and waiting area are always kept clean and tidy, this includes switching the radio on at the beginning and off at the end of the day, watering plants, removing old leaflets, and adding new ones to the notice board.
- Help maintain the Master Rooms Booking System (MRBS)
- Notify the Administration Manager and Operations Manager promptly if anything needs fixing or investigating.
General
This list is non exhaustive and other duties may be required to be undertaken to meet the needs of NHUC.
Job description
Job responsibilities
JOB DESCRIPTION
Post Title: NHS Talking Therapies Administrator
Band: 3
Reports to: Administration Manager
Key Relationships: NHS Talking Therapies Team, Primary Care teams
Location: TalkPlus, The Meads Business Centre, 19 Kingsmead, Farnborough, GU14 7SR.
Hours: 37.5 hours PER WEEK - potential to do part time hours (Days/Shifts to be agreed before appointment but must include one late shift working till 8pm)
Administration Office Hours are Monday to Thursday 08:00 - 20:00 Friday 08:00 - 17:00
Salary Range: £24,937 - £26,598 per annum depending on experience
Main Duties and Responsibilities
Administration
In Office Duties and reception cover:
- To operate and manage the reception/meet and greet Letting people into the department and showing them to the correct areas.
- Maintain a library of reference material relating to NHS Talking Therapies.
- Check and maintain stationery supplies, including leaflets & documents.
- Check and maintain refreshment supplies.
- Use photocopier and other office machines as appropriate, Inc. shredding/scanning.
- Facilitate courses by helping course leaders greet patients and prepare course handouts
- Complete reception late cover specific duties on the Admin Daily Checklist.
- Ensure cover is arranged for reception.
- Ensure reception and waiting area are always kept clean and tidy, this includes switching the radio on at the beginning and off at the end of the day, watering plants, removing old leaflets, and adding new ones to the notice board.
- Help maintain the Master Rooms Booking System (MRBS)
- Notify the Administration Manager and Operations Manager promptly if anything needs fixing or investigating.
General
This list is non exhaustive and other duties may be required to be undertaken to meet the needs of NHUC.
Person Specification
Other
Essential
- Must be able to understand the importance of patient confidentially and a confidentially agreement will be signed by you.
- Strong commitment to collaborative and team working.
- Commitment to NHUCs Equal Opportunities and Diversity policies.
- Willingness to undergo an enhanced CRB check
- Flexibility to cover office hours as required
Knowledge /Skills/Competencies
Essential
- High standard of written and verbal communication skills to communicate clearly and effectively with colleagues, service users, carers and relatives.
- Ability to work under pressure and manage own personal stress.
- Ability to work as an effective team member and form good working relationships.
- Working knowledge of Microsoft Office (Word, Excel, PowerPoint)
- Organised with Can-do attitude
- Reliable with plenty of common sense
Desirable
- Some knowledge of the IAPT programme
Qualifications
Essential
- Educated to NVQ Level 2 or equivalent
Experience
Essential
- Previous administrative experience
- Experience of working in a busy office environment
- Experience of working with a range of colleagues
Desirable
- Experience of working within the NHS
- Some knowledge of mental health issues
Person Specification
Other
Essential
- Must be able to understand the importance of patient confidentially and a confidentially agreement will be signed by you.
- Strong commitment to collaborative and team working.
- Commitment to NHUCs Equal Opportunities and Diversity policies.
- Willingness to undergo an enhanced CRB check
- Flexibility to cover office hours as required
Knowledge /Skills/Competencies
Essential
- High standard of written and verbal communication skills to communicate clearly and effectively with colleagues, service users, carers and relatives.
- Ability to work under pressure and manage own personal stress.
- Ability to work as an effective team member and form good working relationships.
- Working knowledge of Microsoft Office (Word, Excel, PowerPoint)
- Organised with Can-do attitude
- Reliable with plenty of common sense
Desirable
- Some knowledge of the IAPT programme
Qualifications
Essential
- Educated to NVQ Level 2 or equivalent
Experience
Essential
- Previous administrative experience
- Experience of working in a busy office environment
- Experience of working with a range of colleagues
Desirable
- Experience of working within the NHS
- Some knowledge of mental health issues
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.