Job summary
This is an exciting opportunity for a Head of Service
passionate about delivering care through Urgent Treatment Centres, to join our
dynamic and forward-thinking team in a critical stage of our organisational
development.
NHUC is a not-for-profit, Community Benefit Society,
delivering care across Frimley and Hampshire and Isle of Wight ICBs.
This role is ideal for someone with experience and
background in urgent care looking for their next career move. The Head of
Service will report directly to the Director of Operations and the executive
team. As part of the management team, you will help drive the success of the
organisation and have every opportunity to help shape the future of NHUC.
We thrive on being compassionate, responsive and adaptable;
working together to help our communities live well.
Interview Date: 14th November 2024
Please note, should we recieve a high number of applications, we may close the advert early.
Main duties of the job
To take full responsibility for the day-to-day operations
and future growth of NHUCs Urgent Treatment Centres, working with a high level
of autonomy as a senior leader reporting directly to the Executive team.
Please see the JD for the full list of duties and
responsibilities.
About us
NHUC is a not-for-profit Community Benefit Society, working
in partnership with the NHS. NHUC provides services through two divisions, Same
Day Care (SDC) and TalkPlus.
SDC provides services through the Integrated Urgent Care
(IUC) contract which covers the in Hours Clinical Assessment Service (CAS) and
Out of Hours (OOH) provision for North Hampshire, North East Hampshire and
Farnham (NEHF) and Surrey Heath places which are part of the Hampshire and the
Isle of Wight ICB and Frimley ICB respectively. SDC also support projects such
as ED streaming in Frimley Park Hospital and the Aldershot Urgent Care Centre
in the Aldershot Centre for Health. It also holds some smaller contacts such as
supporting Community Hospitals OOH and Flu response. Finally, SDC has a virtual
care arm supporting patients at home.
TalkPlus provide NHS Talking Therapies, supporting people
with common mental health problems in Northeast Hampshire and Farnham place.
TalkPlus offers a range of treatments to people who are experiencing symptoms
of stress, anxiety, low mood, depression, panic, phobias or OCD. TalkPlus has
care pathways to provide timely treatment for perinatal and military veteran
referrals.
Job description
Job responsibilities
Job Purpose
To take full responsibility of the day to day operations and future growth of NHUCs UTCs, working with a high level of autonomy as a Senior Leader reporting directly to the Executive team.
Main Duties and Responsibilities
Professional
- To rapidly establish and then maintain excellent working relationships with the leadership and operational teams of our contract holders (HHFT and FHFT)
- To establish effective working relations with all members of the multidisciplinary team to promote good communication and a multidisciplinary approach to patient care.
- Ensure UTC policies and procedures are up-to-date and that all staff comply to agreed policies and maintain best practice
- Participate in the investigation of accidents, incidents and complaints; implement corrective action where necessary in consultation with the governance team
- To manage conflict promptly and effectively, supporting and promoting effective working relationships within the multidisciplinary team and initiating and evaluation any action plans.
- Ensure the maintenance of a safe working environment and that all areas have a named Health and Safety representative.
- To ensure that COSHH and Infection Control policies are implemented and that every effort is made to identify and minimise potential risks/hazards.
- Implement audit and benchmarking processes, quality road maps, and making improvement as required.
- To be responsible for undertaking risk assessments in line with NHUCs Risk Management Policy.
- To be responsible for the implementation of safe working practices as required by Health and Safety at Work Act and ensure the staff in UTC are maintaining accurate and contemporaneous training records.
Operational Management
- To be responsible for the day to day effective and efficient management of UTC staff, support staff and equipment within the department.
- To continually assess and model skill mix and patient demographics to ensure capacity is optimized
- To manage all income and expenditure for the UTCs, assess the financial position on an ongoing basis and work with the finance team on preparation of budgets and forecasts
- Direct and manage all aspects of the department on a daily basis to ensure smooth and safe running
- Lead and support systems of induction, staff appraisals and management to allow for appropriate developmental activities.
- Act as the central point of contact for both internal and external stakeholders
- Attend regular group meetings external to UTC as required to ensure the UTC has appropriate representation.
- Responsible in conjunction with the Clinical resource team in ensuring rotas, annual leave and the use of flexible staff are based on the needs and funding envelope of the service
- Responsible for ensuring all line management activities are completed and followed for operational staff which includes but not limited to absence, annual leave, appraisals
- To be responsible for ensuring confidentiality and safekeeping of patient records, in accordance with NHUC IG policies and procedures
- To ensure that there is effective communication in place to allow staff to keep abreast of developments within the organisation by encouraging use of NHUC Connect
- lead the recruitment and selection of staff in consultation with the Clinical Lead and HR.
- Participate as an active member of the on call rota.
General
- Ensure key performance indicators are meeting local and national standards, investigate any areas indicating improvement requirement.
- Ensure internal and external reporting requirements are met
- To proactively horizon scan for potential business opportunities within the UTC or related areas and submit business cases to push these potential opportunities forwards
- To innovatively review business on an ongoing basis to improve patient experience and cost effectiveness
- Undertake mandatory and statutory training as per NHUC requirements and ensure team undertakes the same.
- Utilise opportunities to develop skills and knowledge further, learn from others, and keep up-to-date with current practice in this field.
- Provide coaching and development to other members of the team.
- Demonstrate use of excellent communication skills to support patients and their families in highly stressful situations and to ensure staff are supported to develop these skills.
- To undertake any other duties required
- The post holder may be required to work at any of the NHUC sites in line with the service needs.
- The post holder must at all times carry out responsibilities with due regard to NHUCs Equality & Diversity Policy.
- To be flexible in the approach to working times, there may be a requirement to work unsocial hours to meet the needs of the business
Senior Leadership
- Represent NHUC in all matters in relation to the UTC with system partners including, but not limited to ICBs and Urgent and Emergency Care partners.
- Work in partnership with system stakeholders to develop the service.
- Ability to deputise where required for the Director of Operations Same Day Care
- Be an active member of NHUCs Executive committees, being wholly responsible for the UTC and contributing to the ongoing organisational strategy
- Be an ambassador for NHUCs values and behaviours
- Maintain effective and professional relationships with colleagues and system partners.
Information Asset Owner
- Lead, foster and promote a culture of effective information governance within business area
- Visibly champion and embed a culture of best practice information governance
- Understand NHUCs policies and procedures on the use of information and the management of information risk and ensure they are at the forefront of all activities supporting patient care
- Ensure that own training is adequate and up to date relating to role
- Ensure that all staff understand the importance of effective information governance and receive appropriate education and training
- Seek advice from information subject matter experts as required
- Provide assurance for the business area relating to management of information risk and compliance against policies and mandatory information governance training requirements
Policies and Procedures
- Ensure that all policies and procedures are published within the correct NHUC format
- Work with Policy owners to ensure that policies and reviewed and updated in within the agreed timescales
Job description
Job responsibilities
Job Purpose
To take full responsibility of the day to day operations and future growth of NHUCs UTCs, working with a high level of autonomy as a Senior Leader reporting directly to the Executive team.
Main Duties and Responsibilities
Professional
- To rapidly establish and then maintain excellent working relationships with the leadership and operational teams of our contract holders (HHFT and FHFT)
- To establish effective working relations with all members of the multidisciplinary team to promote good communication and a multidisciplinary approach to patient care.
- Ensure UTC policies and procedures are up-to-date and that all staff comply to agreed policies and maintain best practice
- Participate in the investigation of accidents, incidents and complaints; implement corrective action where necessary in consultation with the governance team
- To manage conflict promptly and effectively, supporting and promoting effective working relationships within the multidisciplinary team and initiating and evaluation any action plans.
- Ensure the maintenance of a safe working environment and that all areas have a named Health and Safety representative.
- To ensure that COSHH and Infection Control policies are implemented and that every effort is made to identify and minimise potential risks/hazards.
- Implement audit and benchmarking processes, quality road maps, and making improvement as required.
- To be responsible for undertaking risk assessments in line with NHUCs Risk Management Policy.
- To be responsible for the implementation of safe working practices as required by Health and Safety at Work Act and ensure the staff in UTC are maintaining accurate and contemporaneous training records.
Operational Management
- To be responsible for the day to day effective and efficient management of UTC staff, support staff and equipment within the department.
- To continually assess and model skill mix and patient demographics to ensure capacity is optimized
- To manage all income and expenditure for the UTCs, assess the financial position on an ongoing basis and work with the finance team on preparation of budgets and forecasts
- Direct and manage all aspects of the department on a daily basis to ensure smooth and safe running
- Lead and support systems of induction, staff appraisals and management to allow for appropriate developmental activities.
- Act as the central point of contact for both internal and external stakeholders
- Attend regular group meetings external to UTC as required to ensure the UTC has appropriate representation.
- Responsible in conjunction with the Clinical resource team in ensuring rotas, annual leave and the use of flexible staff are based on the needs and funding envelope of the service
- Responsible for ensuring all line management activities are completed and followed for operational staff which includes but not limited to absence, annual leave, appraisals
- To be responsible for ensuring confidentiality and safekeeping of patient records, in accordance with NHUC IG policies and procedures
- To ensure that there is effective communication in place to allow staff to keep abreast of developments within the organisation by encouraging use of NHUC Connect
- lead the recruitment and selection of staff in consultation with the Clinical Lead and HR.
- Participate as an active member of the on call rota.
General
- Ensure key performance indicators are meeting local and national standards, investigate any areas indicating improvement requirement.
- Ensure internal and external reporting requirements are met
- To proactively horizon scan for potential business opportunities within the UTC or related areas and submit business cases to push these potential opportunities forwards
- To innovatively review business on an ongoing basis to improve patient experience and cost effectiveness
- Undertake mandatory and statutory training as per NHUC requirements and ensure team undertakes the same.
- Utilise opportunities to develop skills and knowledge further, learn from others, and keep up-to-date with current practice in this field.
- Provide coaching and development to other members of the team.
- Demonstrate use of excellent communication skills to support patients and their families in highly stressful situations and to ensure staff are supported to develop these skills.
- To undertake any other duties required
- The post holder may be required to work at any of the NHUC sites in line with the service needs.
- The post holder must at all times carry out responsibilities with due regard to NHUCs Equality & Diversity Policy.
- To be flexible in the approach to working times, there may be a requirement to work unsocial hours to meet the needs of the business
Senior Leadership
- Represent NHUC in all matters in relation to the UTC with system partners including, but not limited to ICBs and Urgent and Emergency Care partners.
- Work in partnership with system stakeholders to develop the service.
- Ability to deputise where required for the Director of Operations Same Day Care
- Be an active member of NHUCs Executive committees, being wholly responsible for the UTC and contributing to the ongoing organisational strategy
- Be an ambassador for NHUCs values and behaviours
- Maintain effective and professional relationships with colleagues and system partners.
Information Asset Owner
- Lead, foster and promote a culture of effective information governance within business area
- Visibly champion and embed a culture of best practice information governance
- Understand NHUCs policies and procedures on the use of information and the management of information risk and ensure they are at the forefront of all activities supporting patient care
- Ensure that own training is adequate and up to date relating to role
- Ensure that all staff understand the importance of effective information governance and receive appropriate education and training
- Seek advice from information subject matter experts as required
- Provide assurance for the business area relating to management of information risk and compliance against policies and mandatory information governance training requirements
Policies and Procedures
- Ensure that all policies and procedures are published within the correct NHUC format
- Work with Policy owners to ensure that policies and reviewed and updated in within the agreed timescales
Person Specification
Qualifications
Essential
Desirable
- Clinical background or MBA
Knowledge/Skills/Competencies
Essential
- Good financial understanding and ability to handle budgets
- Ability to manage time and workload methodically and effectively
- Excellent attention to detail
- Strong computer literacy (particularly Excel & Word)
- Process driven
- Excellent interpersonal and communication skills
- Excellent liaison and negotiation skills.
- Self-motivated and able to work independently and autonomously
- High standard of written and verbal communication skills to communicate clearly and effectively with staff and external agencies
- Ability to work under pressure and manage own personal stress.
- Ability to work as an effective team member and form good working relationships, internally and externally
- Able to handle conflict respecting others values and opinions
Experience
Essential
- Proven track record of service delivery, ideally in a UTC setting
- Proven track record of people management
Desirable
- Proven track record of service development
Other
Essential
- Must be able to understand the importance of patient confidentially and a confidentially agreement will be signed by you.
- Strong commitment to collaborative and team working.
- Commitment to NHUCs Equal Opportunities and Diversity policies.
- Willingness to undergo an enhanced DBS check
- Ability to maintain confidentiality and trust
- An awareness of information governance and data protection
Person Specification
Qualifications
Essential
Desirable
- Clinical background or MBA
Knowledge/Skills/Competencies
Essential
- Good financial understanding and ability to handle budgets
- Ability to manage time and workload methodically and effectively
- Excellent attention to detail
- Strong computer literacy (particularly Excel & Word)
- Process driven
- Excellent interpersonal and communication skills
- Excellent liaison and negotiation skills.
- Self-motivated and able to work independently and autonomously
- High standard of written and verbal communication skills to communicate clearly and effectively with staff and external agencies
- Ability to work under pressure and manage own personal stress.
- Ability to work as an effective team member and form good working relationships, internally and externally
- Able to handle conflict respecting others values and opinions
Experience
Essential
- Proven track record of service delivery, ideally in a UTC setting
- Proven track record of people management
Desirable
- Proven track record of service development
Other
Essential
- Must be able to understand the importance of patient confidentially and a confidentially agreement will be signed by you.
- Strong commitment to collaborative and team working.
- Commitment to NHUCs Equal Opportunities and Diversity policies.
- Willingness to undergo an enhanced DBS check
- Ability to maintain confidentiality and trust
- An awareness of information governance and data protection
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
