Job summary
Primary Eyecare Services (PES) is a
leading NHS provider organisation delivering innovative, high quality community
eyecare services across England. We are looking for a hardworking, skilful
Project Coordinator to support the successful delivery of our digital
programme. This programme will shape how services are delivered through 2026
and 2027 and is central to our wider transformation agenda.
The role involves working with internal
colleagues, suppliers, NHS partners, and our IT partners to ensure delivery is
well coordinated, risk is managed, and milestones are achieved. It is ideal for
someone who is organised, delivery-focused, and confident operating in a
fast-paced environment.
Main duties of the job
Project
Coordination:
Assist in the
planning, execution, and monitoring of digital health projects from initiation
through to completion.
Develop and
maintain project timelines, deliverables, and resource allocation plans.
Track project
progress and ensure timely completion of milestones.
Stakeholder
Communication:
Serve as the
primary point of contact for internal and external stakeholders.
Facilitate
meetings, communicate updates, and coordinate feedback among cross functional
teams (clinical, IT, Operations, etc.).
Ensure all
stakeholders are informed and engaged throughout the project lifecycle.
Documentation
& Reporting:
Maintain
comprehensive project documentation, including project scope,reports, and
change requests.
Provide regular
project status updates, risk assessments, and mitigation plans to senior
management.
Training &
Support:
Support the
development and delivery of training materials to staff and end users.
Continuous Improvement:
Collect feedback
from users and stakeholders to improve digital health solutions.
Monitor project
performance and contribute to post project evaluation processes for future
improvements.
About us
Primary Eyecare Services (PES) is an established provider of high-quality extended eye care services (those beyond sight testing) utilising a large network of optical practice subcontractors across England (2500). PES currently holds and manages contracts on behalf of the primary eye care network, spanning more than 28 integrated care systems and delivering over 450,000 episodes of patient care each year with a total annual turnover of £25+million. PES is a not-for-profit company, limited by guarantee. This sees the majority of generated income pass through to frontline eye care services in optical practices.
Primary Eyecare Services (PES) is a CQC Registered provider also delivering NHS urgent eyecare telemedicine and NHS referral management services through its Contact Centre located in Ancoats, Manchester.
Job description
Job responsibilities
Role Purpose
Primary Eyecare Services (PES) is a
leading NHS provider organization delivering innovative, high quality community
eyecare services across England. We are looking for a hardworking, skilful
Project Coordinator to support the successful delivery of our digital
programme. This programme will shape how services are delivered through 2026
and 2027 and is central to our wider transformation agenda.
The role involves working with internal
colleagues, suppliers, NHS partners, and our IT partners to ensure delivery is
well coordinated, risk is managed, and milestones are achieved. It is ideal for
someone who is organised, delivery focused, and confident operating in a
fast-paced environment.
Key Responsibilities
Project
Coordination:
Assist in the
planning, execution, and monitoring of digital health projects from initiation
through to completion.
Develop and
maintain project timelines, deliverables, and resource allocation plans.
Track project
progress and ensure timely completion of milestones.
Stakeholder
Communication:
Serve as the
primary point of contact for internal and external stakeholders.
Facilitate
meetings, communicate updates, and coordinate feedback among cross functional
teams (clinical, IT, Operations, etc.).
Ensure all
stakeholders are informed and engaged throughout the project lifecycle.
Documentation
& Reporting:
Maintain
comprehensive project documentation, including project scope, reports, and
change requests.
Provide regular
project status updates, risk assessments, and mitigation plans to senior
management.
Training &
Support:
Support the
development and delivery of training materials to staff and end users.
Continuous
Improvement:
Collect feedback
from users and stakeholders to improve digital health solutions.
Monitor project
performance and contribute to post project evaluation processes for future
improvements.
Personal Attributes: Detail-Oriented: You have a keen
eye for details and ensure that all project aspects, from documentation to
implementation, are meticulously managed.
Proactive: You anticipate
potential issues and act swiftly to address them, keeping projects on track.
Adaptable: You thrive in a
fast-paced and ever evolving healthcare environment and are quick to adjust to
new information, technologies, or changes in project scope.
Collaborative: You enjoy
working as part of a diverse team and foster open communication between
departments and stakeholders to achieve shared goals.
Results-Driven: You are
committed to delivering high quality results, ensuring that projects meet
deadlines, budget constraints, and regulatory requirements.
Problem-Solver: You excel at
analysing complex situations and finding innovative, practical solutions to
project challenges.
Strong
Communicator: You can clearly explain technical concepts to non technical
stakeholders and keep everyone aligned on project objectives and progress.
Why you will enjoy working with
us
Performance related
pay
Pension
match up to 5%
Sick pay and
critical illness cover
Electric car
scheme
Enhanced
family leave
Paid
compassionate leave
25 days
annual leave plus bank holidays (increasing each year after 2 years of service,
up to 30 days)
Learning and
development opportunities
Employee of
the Month and Year awards
Employee
Assistance Programme (EAP)
NHS Blue
Light Card
Cycle to
Work scheme
Job description
Job responsibilities
Role Purpose
Primary Eyecare Services (PES) is a
leading NHS provider organization delivering innovative, high quality community
eyecare services across England. We are looking for a hardworking, skilful
Project Coordinator to support the successful delivery of our digital
programme. This programme will shape how services are delivered through 2026
and 2027 and is central to our wider transformation agenda.
The role involves working with internal
colleagues, suppliers, NHS partners, and our IT partners to ensure delivery is
well coordinated, risk is managed, and milestones are achieved. It is ideal for
someone who is organised, delivery focused, and confident operating in a
fast-paced environment.
Key Responsibilities
Project
Coordination:
Assist in the
planning, execution, and monitoring of digital health projects from initiation
through to completion.
Develop and
maintain project timelines, deliverables, and resource allocation plans.
Track project
progress and ensure timely completion of milestones.
Stakeholder
Communication:
Serve as the
primary point of contact for internal and external stakeholders.
Facilitate
meetings, communicate updates, and coordinate feedback among cross functional
teams (clinical, IT, Operations, etc.).
Ensure all
stakeholders are informed and engaged throughout the project lifecycle.
Documentation
& Reporting:
Maintain
comprehensive project documentation, including project scope, reports, and
change requests.
Provide regular
project status updates, risk assessments, and mitigation plans to senior
management.
Training &
Support:
Support the
development and delivery of training materials to staff and end users.
Continuous
Improvement:
Collect feedback
from users and stakeholders to improve digital health solutions.
Monitor project
performance and contribute to post project evaluation processes for future
improvements.
Personal Attributes: Detail-Oriented: You have a keen
eye for details and ensure that all project aspects, from documentation to
implementation, are meticulously managed.
Proactive: You anticipate
potential issues and act swiftly to address them, keeping projects on track.
Adaptable: You thrive in a
fast-paced and ever evolving healthcare environment and are quick to adjust to
new information, technologies, or changes in project scope.
Collaborative: You enjoy
working as part of a diverse team and foster open communication between
departments and stakeholders to achieve shared goals.
Results-Driven: You are
committed to delivering high quality results, ensuring that projects meet
deadlines, budget constraints, and regulatory requirements.
Problem-Solver: You excel at
analysing complex situations and finding innovative, practical solutions to
project challenges.
Strong
Communicator: You can clearly explain technical concepts to non technical
stakeholders and keep everyone aligned on project objectives and progress.
Why you will enjoy working with
us
Performance related
pay
Pension
match up to 5%
Sick pay and
critical illness cover
Electric car
scheme
Enhanced
family leave
Paid
compassionate leave
25 days
annual leave plus bank holidays (increasing each year after 2 years of service,
up to 30 days)
Learning and
development opportunities
Employee of
the Month and Year awards
Employee
Assistance Programme (EAP)
NHS Blue
Light Card
Cycle to
Work scheme
Person Specification
Experience
Essential
- Experience in a coordination, support, or administrative role within a project, operational, or digital environment.
- Strong organisational and time management skills.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite and collaboration tools such as Microsoft Teams, SharePoint, Excel, etc.
- Ability to work across multiple priorities and communicate clearly with diverse stakeholder groups.
Desirable
- Experience supporting projects in NHS, health or social care, or not for profit sectors.
- Understanding of change management principles or frameworks (e.g. ADKAR, Kotter, or NHS Digital Change Toolkit).
- Familiarity with project delivery frameworks (Agile, PRINCE2, APM).
- Interest in digital transformation and improving user experience.
- Demonstrable experience supporting change in a workplace, particularly related to technology or system rollouts.
Person Specification
Experience
Essential
- Experience in a coordination, support, or administrative role within a project, operational, or digital environment.
- Strong organisational and time management skills.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite and collaboration tools such as Microsoft Teams, SharePoint, Excel, etc.
- Ability to work across multiple priorities and communicate clearly with diverse stakeholder groups.
Desirable
- Experience supporting projects in NHS, health or social care, or not for profit sectors.
- Understanding of change management principles or frameworks (e.g. ADKAR, Kotter, or NHS Digital Change Toolkit).
- Familiarity with project delivery frameworks (Agile, PRINCE2, APM).
- Interest in digital transformation and improving user experience.
- Demonstrable experience supporting change in a workplace, particularly related to technology or system rollouts.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
