Contract Officer

Job description

Job responsibilities

We have an exciting opportunity for a Contract Officer to join our expanding team at Primary Eyecare Services!

About Us:

Primary Eyecare Services is a not-for-profit optometry lead provider working to support the commissioning and delivery of NHS eye care services across England. We first started leading service delivery in 2012 and are now the largest optometry lead provider supporting the delivery of primary and community eye care services in the country. We work closely with Local Optical Committee and optometry practice partners, along with NHS commissioners and hospital colleagues to support the delivery of care to patients in local communities. We currently deliver services via a network of over 2,500 optometry practices, through which 61% of the population in England have direct access to one of our services.

Join us and be part of a company that is shaping the future of optometry.

Role Overview:

The role of Contract Officer sits within the Service Development Directorate (SDD) and reports into the Contract and Development Manager. The SDD is responsible for all service development and commissioning activities and comprises Clinical Leads and Contract Managers. This is a new role we have developed to support the wider team and will include a range of responsibilities including reporting, stakeholder engagement, project management, and communications. We are looking for somebody with experience in a similar role (not necessarily within eye care) who can demonstrate excellent planning and organisational skills. We work in a fast-paced environment and often juggle many conflicting priorities so the ideal candidate will be used to working in an agile manner and possess a problem-solving approach to their work.

The successful candidate will have a high degree of autonomy so must be able to work proactively, building strong working relationships with internal and external colleagues and establishing clear priorities. As a new position within our organisation, we are looking for somebody who will take ownership of the role and help us shape and develop it into a critical function by identifying appropriate opportunities to enhance the support it provides.

Salary:

FTE salary starting from £30,000pa

General Responsibilities:

• Generate monthly and quarterly contract performance reports as part of contractual requirements - manipulation of data on Excel, writing narrative to support the presentation of data, and working to agreed deadlines.
• Work with the Governance team to develop Quality reporting templates and produce quarterly/annual reporting as required.
• Work with Contract Managers and Clinical Leads to produce presentations and reports for commissioners to support new service commissioning and existing service retention.
• Maintain Directorate trackers for internal reporting to the Board and other stakeholders.
• Work proactively to build and maintain close working relationships with Contract Managers and Clinical Leads and identify opportunities to drive consistency and efficiencies.
• Support Contracts Managers and Clinical Leads with the development of communications to sub-contractors (e.g., quarterly bulletins, anonymized practice performance data, etc.) and provide appropriate information for wider publication to the Communications Officer.
• Attend engagement events as required, supporting clinical leads and service coordinators where appropriate.
• Provide procurement support for tender submissions, including collation of expression of interest practices, EOI practice list and map, and supporting on appropriate procurement questions.
• Develop (where appropriate) and implement Standard Operating Procedures (SOPs) appropriate to the Service Development function.
• Support hospital user demonstrations (e.g., Post-op cataract discharging/CGS discharges).
• Support optometry practice service and safeguarding briefings.
• Manage failsafe processes (e.g., supporting with overdue lists from failsafe).
• Be a point of contact for the service support team on non-clinical matters where they are unable to resolve practice queries directly (queries may be received via Helpscout, email, telephone, etc.).
• Handle Contracts Mobilisation Admin - S4 Forms and Information Collation Forms. Join commissioner meetings at the start of agreement stages to learn about services, collate information on behalf of the contract manager, and gather understanding of KPIs for reporting.
• Maintain the Subcontract Schedule.
• Responsible for maintaining the national service coverage log and clinical coverage log.
• Manage the Contracts Help Scout inbox.
• Perform clinical admin tasks - collating OCT manufacturing information, logging, and sending out patient test referrals. Ensure CCG Policies are up to date for new commissioned areas on OPERA.
• Manage independent prescribing FP10 pad management.
• Update the data team on any accreditation and service changes to ensure dashboards remain up to date for reporting.

Take advantage of our comprehensive benefits and rewarding career opportunities.

Why You'll Love Working with Us:

• Performance-Related Pay
• Pension Match up to 5%
• Sick and Critical Illness Pay Cover
• Electric Car Scheme
• Enhanced Family Leave
• Paid Compassionate Leave
• 25 Days Annual Leave + Bank Holidays (increase with 1 day annually after 2 years of service, up to 30 days)
• Training and Development Opportunities
• Employee of the Month and Year Awards
• Employee Assistance Program (EAP)
• NHS Blue Light Card
• Hybrid Working (60% home, 40% in office on a weekly basis)
• Cycle to Work Scheme

What We're Looking For:

Qualifications

• Minimum 5 GCSEs (Including English and Mathematics) / A levels or equivalent

Experience

• Working in an administration function supporting the work of other team members.
• Management and oversight of projects/workstreams.
• Working with internal and external stakeholders.
• Ability to work appropriately with high levels of confidential and sensitive information.
• Generating reports with complex information.
• Extensive use of the Microsoft Office suite, particularly Excel.
• Organising and managing events.

How To Apply:

Please submit your up-to-date CV and personal statement highlighting your professional background and what motivates you to apply for this role to recruitment@primaryeyecare.co.uk

Become a part of something bigger - apply now!

Person Specification

Skills and qualities

Essential

• The ability to work proactively and independently,
• using initiative to meet the objectives of the role
• Excellent organisational skills
• Computer literate
• Ability to implement and support new initiatives
• Excellent interpersonal skills
• Ability to work effectively as a team member, fostering
• collaborative relationships and assisting colleagues to
• deliver objectives.
• Ability to express information in a clear, concise and
• understandable manner, both verbally and in writing.
• Ability to manage priorities and work in a time-efficient
• manner to meet deadlines
• Act in ways that support equality and promote diversity
• Good at problem solving
• Confidence in own ability and not phased by working with
• more senior members of the team

Desirable

• Naturally inquisitive and a quick learner

Qualifications

Desirable

• Minimum 5 GCSEs (Including English and Mathematics) / A
• levels or equivalent

Experience

Essential

• Experience of working in an administration function
• supporting the work of other team members
• Working with internal and external stakeholders
• Ability to work appropriately with high levels of
• confidential and sensitive information.
• Generating Reports with complex information
• Extensive use of the Microsoft Office suite and Excel in
• particular

Desirable

• Management and oversight of projects / workstreams
• Organising and managing events

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Primary Eyecare Services

Address

Waulk Mill [2.3]

51 Bengal Street

Manchester

Cheshire

M4 6LN

Employer's website

https://primaryeyecare.co.uk/ (Opens in a new tab)